Resumption of CLP Customer Services – Last update on 4 Sep 2020

We would like to inform that customer services at CLP Power will be resumed from 7 September 2020 as follows:

Hotline

  • The Customer Service Hotline (2678 2678) and Emergency Hotline (2728 8333) will operate 24 hours a day

Customer Service Centres

  • Mongkok Customer Service Centre
    • Monday to Sunday, 11am to 7pm (Closed on General Holidays)
  • Tai Po, Shamshuipo, Kwun Tong and Yuen Long Customer Service Centres
    • Monday to Friday, 9am to 6pm
    • Saturday, 9am to 1pm
    • Closed on Sundays and General Holidays

Meter Reading and Bill Delivery Services

  • The routine meter reading service has resumed except those places with higher infection risks.
  • For customers who have received electricity bill with estimated consumption due to reduction of the routine meter reading service at earlier time, they will receive an adjusted bill with the electricity payment being adjusted according to the actual consumption when the meter reading service resumes. 
  • Some customers might experience delays in receiving the electricity bill from mid-July as bill delivery by post has been affected amid coronavirus pandemic.  CLP Power will exercise discretion in dealing with late payment during this period.
  • For information on Bill Delivery, Estimated and Adjusted Bills, please click here.

Media Release

  • Please click here for our press release.

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