Full Resumption of CLP Customer Services - update on 2 May 2020

We are pleased to announce that customer services at CLP Power will be fully resumed from 4 May 2020 as follows:

Hotline Operating Hours

  • The Customer Service Hotline (2678 2678) and Emergency Hotline (2728 8333) will operate 24 hours a day

Customer Service Centres Operating Hours

  • Mongkok Customer Service Centre
    • Monday to Sunday, 11am to 7pm (Closed on General Holidays)
  • Tai Po, Shamshuipo, Kwun Tong and Yuen Long Customer Service Centres
    • Monday to Friday, 9am to 6pm
    • Saturday, 9am to 1pm
    • Closed on Sundays and General Holidays

Meter Reading Service

  • Meter Reading Service fully resumes
  • For information on estimated and adjusted bills, please click here


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