Special Arrangements for CLP Customer Services: Update

In response to the latest developments in the novel coronavirus situation, and to minimise the risk of the virus spreading in the community, CLP Power Hong Kong Limited (CLP Power) introduces special arrangements for its customer services. The following will be effective from 20 July (Monday), until further notice:

Hotline

  • The Customer Service Hotline on 2678 2678 will operate from 9am to 6pm, Monday to Sunday
  • The Emergency Hotline on 2728 8333 will operate 24 hours a day

Customer Service Centres

  • All customer service centres – in Mongkok, Taipo, Shamshuipo, Kwun Tong, and Yuen Long – will be closed. We will notify customers about product collection or redemption arrangements at our Mongkok customer service centre by SMS
  • Customers are highly encouraged to download our CLP mobile app or log into their CLP online accounts to access their account information and enjoy e-Services such as Move In & Move Out, eBills etc. Alternatively, customers may contact us using the e-form

Meter Reading and Bill Delivery Services

  • Routine meter reading and bill delivery services may be affected by the new arrangements
  • Customers are highly encouraged to download our CLP mobile app or log into their CLP online accounts to access eBills to avoid potential delays in the receipt of electricity bills
  • Please also be assured that adjustments will be made to reflect the actual consumption once the full meter reading service resumes. You may click here for further information on estimated and adjusted bills

CLP Power asks for the kind understanding of customers on the special arrangements during this period and advises them to stay alert to latest developments. CLP Power will continue to regularly review the special arrangements for customer services and will inform customers of any further changes.

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