Need Help? Get in touch with us in multiple ways for electricity related enquiries

You are welcome to contact us in multiple ways as showed below to manage electricity related issues without hassle.

To Enquire/ Perform Transactions

You may perform the following services through our online services portal

  • Apply for Electricity/Name Transfer
  • Move Out
  • View and manage your electricity bills, payments, and the most recent 13 months of usage with comparison functions

To Check On Power Supply Status

  • You can call 2728 8333, enter your electricity account number into the IVRS* to check your power supply status or report an outage

To Report An Outage

  • You may click on the eForm

  • You may access our chatbot by clicking on the chatbot icon on the right edge of the screen

For Other Enquiries

  • Our Emergency Service Hotline may be very busy during typhoons. It may take longer to reach our Customer Relations Officer

*You can check power status of your account through IVRS. Have your electricity account no. or meter no. ready when you call our Emergency Service Hotline. You can find your electricity account no. in the top right hand corner of the electricity bill, while meter no. is printed in the middle right hand portion of the electricity bill.

Share you 9 tips on dealing with typhoon moments:



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