Due to the Covid-19 situation, you may experience some disruption in your electricity paper bill delivery and meter reading services. Here is some useful information to help you understand the arrangements and the potential impact during the pandemic.

Paper Bill Delivery & Alternative eBill Services

  • As bill delivery by post has been affected during this period, customers may experience delay in receipt of paper bills.
  • In order to avoid delay in receiving paper bills, customers are highly recommended to adopt the following alternative options:
    • Access eBill by downloading CLP App or logging into online account. Once logged in, customers can also subscribe to eBill Notification to receive an alert when the bill is ready every time.
    • Customers can click here to download the current copy bill through online platform using your electricity account name and name of registered owner listed on your bill.

Meter Reading Services

  • Routine meter reading services may occasionally be affected when the pandemic situation is serious.
  • If this happens, some customers may receive an Estimated Bill.
  • Customers who received an Estimated Bill will get an Adjusted Bill based upon actual consumption once meter reading resumes. Please be assured you will not be overcharged.
  • Under safe circumstances, if customers have access to their electricity meters at their premise, they may report their actual meter readings to us. For details, click here.
  • For further information on Estimated and Adjusted Bills, please click here to see our FAQs.

Electricity Consumption During Covid-19

  • Spending more time at home during the Covid-19 pandemic may lead to higher electricity use.
  • Customers can click here to access more information about electricity consumption, and click here to receive energy-saving tips.
  • Customers with smart meters can use the CLP App or website to access their latest consumption data available.
  • For more information on how your bill may be affected during this period, please watch the video below.

Latest Information on Customer Service Operations

  • We will announce any changes to our operating hours on our website.


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