Electricity Outage

Committed to continual improvement and excellence, CLP provides its customers with high-quality electricity at a reliability level above 99.999% - among the best in the world. Still, due to unavoidable factors such as adverse weather, third-party-induced damage and equipment failure, power outages remain a possibility.

Tips for Handling Outage

If only your own electricity is off, check whether your main switch or circuit breaker has tripped or if the fuse has blown. Call a registered electrician to come fix the problem, if you require help
If other people in your area are also affected, call your building’s / estate’s Management Office to ascertain whether the building's / estate’s main switch has tripped or supply from the power company has been interrupted
If supply from the power company is off, call CLP directly or request your Management Office to call CLP's 24-hour Emergency Hotline on 2728 8333 for assistance

Safety Checklist during Power Outage

Do not use flames or candles for lighting
Turn off high-load appliances to prevent sudden circuit overloading (or “surge”) when power supply is restored
Make sure appliances that can heat up, or have movable parts, are switched off. Turn off heaters or other fuel-fired cookery equipment if they are in use
Ensure an alternative power supply is always available or a contingency arrangement is in place if there is any electrical life-supporting equipment on your premises

Emergency Preparedness Kit

Keep ready, in a conveniently accessible location, an emergency kit containing:

Flashlights and new batteries
Battery-powered radio
Special batteries or power cells for life-supporting or crucial communications equipment, e.g. oxygen concentrator, laptop or mobile phone
An electricity bill, so that you can call our 24-hour Emergency Hotline and immediately quote your account number
Telephone directory with emergency contacts