1.  When the charging socket in a vacant parking space is locked and cannot be connected to the charging plug of an electric vehicle, what should I do?

If you see the words “in use” on the screen, the charging cradle could already be activated, so please use another charging port nearby. You can take a photo of the screen, email it to ev@clp.com.hk, and call 2678 2622 with your enquiry.

2.  When the screen on the charging cradle shows that the charging process has been suspended, but the charging terminal shows that it is “in use”, can I stop the charging process for the vehicle owner?

No. The charging time pre-paid by the vehicle owner may be longer than the time actually required, so the charging cradle will remain connected with the vehicle until the preset time is up. Please use another charging port nearby. Currently, we are continuing to improve the charging system in order to enhance service quality.

3. Is it true that a quick charger can serve only one vehicle at a time?

A quick charger can serve two vehicles at a time. The device features three power supply connectors. The European IEC quick charging connector runs on AC, while the Japanese-developed CHAdeMO and Euro-standard CCS connectors run on DC. So a quick charger can supply power to one AC connector and one DC connector at the same time.

4. The charging process is interrupted for unknown reasons, but the connector is locked and cannot be disconnected from the car. What should I do?

Please try to unlock the connector from the vehicle. If efforts to unlock it fail, please take a photo showing the charging location, email it to ev@clp.com.hk, and call our hotline 2678 2622. We will then arrange for CLP staff to provide onsite assistance.

5. When I use a quick charger with the CHAdeMo connector plugged into my car, the charging process cannot be successfully completed. Why?

This may be due to a connector breakdown resulting from the use of a CHAdeMo convertor by the car owner before you. Please use another charging port nearby while waiting for CLP staff to come and handle the problem.


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