Frequency Asked Questions by New Customers

1. How often do I receive an electricity bill?

Residential customers are billed approximately every 60 days (bimonthly), while non-residential customers are billed approximately every 30 days (monthly). The exact number of days of consumption covered in each electricity bill will vary depending on the meter reading schedule.

2. When will I receive the first electricity bill?

Depending on the meter reading schedule in your area, residential customers’ first electricity bill will be issued within 2 months, at the latest, after your account takes effect. Non-residential customers’ first electricity bill will be issued within 1 month, at the latest, after your account takes effect.

3. Do you offer electronic billing service?

Yes, we do. Please click here for details.

4. What is the tariff type for my account?

The Residential Tariff applies to residential customers where the electricity is used solely for residential purposes. Please click here for details.

5. Will I receive interest on the deposit of my account?

Yes. Please click here for details.

6. How do you determine the deposit of my account?

Please click here for details.

7. Do I still need to pay if there is no electricity consumption recorded on my account?

Yes, there is a minimum chage per bill. Please click here for details.

8. How do I pay my bill?

There are a number of ways for you to pay your bill, and Autopay is the most convenient payment method amongst all. Please click here for details.

9. What are the latest promotions at CLP?

Please click here for details.