1. Who will be eligible for the electricity charges relief?
  2. How will the electricity charges relief be granted?
  3. Will accounts with unused subsidy previously provided by the Government be granted the electricity charges relief starting from January 2019?
  4. Will tenants of service apartments be eligible for the electricity charges relief?
  5. If the electricity account relates to a leased unit, who (the tenant or the landlord) will receive the electricity charges relief?
  6. Will tenants living in bedspace apartments and cubicles (subdivided units) be eligible for the relief?
  7. Will the electricity charges relief cover vacant flats with registered meters?
  8. If a customer closes his account before 31 December 2023 due to removal or other reasons, can the unused portion of the credited relief under the account be transferred to another account or converted to cash?
  9. If there is a change in the registered account holder in the middle of the month during the period of crediting the electricity charges relief, will the relief be credited to the new and old accounts on a pro-rata basis?
  10. If a customer closes an account on the first day of a month and another opens a new one on the same day for the same meter, which account will be given the electricity charges relief?
  11. During the credit period of electricity charges relief, will new registered accounts be entitled to the credit for the month immediately?
  12. Will the electricity charges relief be granted in the form of cash?
  13. Can the electricity charges relief be used for paying deposits or reconnection fee?
  14. What is the validity period of the unused electricity charges relief?
  15. If a customer holds more than one residential account, will each of the residential account be eligible for the relief?
  16. Will non-residential customers be eligible for the relief?
  17. If the tariff type of a registered customer changed from residential to non-residential, can the unused relief be used further or converted to cash?
  18. As the Government has announced to inject $3,000 subsidy into the account of each registered residential customer, why did CLP not use the $3,000 relief to deduct my outstanding electricity charges, rather, you sent me the disconnection notice?
  19. As the Government has announced to inject $3,000 relief into the account of each registered residential customer, before customers use up all the relief, shall CLP pay the relevant interest to customers?

1. Who will be eligible for the electricity charges relief?

In general, registered residential electricity accounts are eligible for the relief.

2. How will the electricity charges relief be granted?

The Government will credit $50 to each eligible residential account with the power companies in existence on the first day of each month for 60 consecutive months, commencing from 1 January 2019. For each calendar month, only one residential account holder can get the relief in respect of a residential address.

3. Will accounts with unused subsidy previously provided by the Government be granted the electricity charges relief starting from January 2019?

All residential electricity accounts, including accounts with unused subsidy, can benefit from the electricity charges relief scheme. Unused subsidy that has been credited to the electricity account will be utilised first in offsetting bill payment. Relief amount will be utilised after the unused subsidy is exhausted or expired.

4. Will tenants of service apartments be eligible for the electricity charges relief?

The mode of collecting electricity charges varies in different service apartments. While electricity charges are covered by the rental for some service apartments, some tenants are required to pay the charges to the landlords (instead of CLP). As to whether the tenant of a service apartment is eligible for the relief, it will be subject to factors such as having a "separate electricity meter of an electricity company" installed in that apartment, holding a residential electricity account for the power supply, as well as the agreement between the tenant and the landlord.

5. If the electricity account relates to a leased unit, who (the tenant or the landlord) will receive the electricity charges relief?

The relief will be credited directly to the account of each registered residential customer. As to whether a tenant can receive and enjoy the relief, it will be subject to factors such as whether the premise has a registered meter of CLP, the tenant being a registered customer of CLP as well as the agreement between the tenant and the landlord, with which CLP is not in a right position to intervene.

6. Will tenants living in bedspace apartments and cubicles (subdivided units) be eligible for the relief?

The relief will reduce the amount of electricity charges demanded in the electricity bills. As to who will be enjoying the relief, this depends on the agreement between the tenant and the landlord.

7. Will the electricity charges relief cover vacant flats with registered meters?

In general, properties identified as new residential flats still owned by property developers will not be granted the electricity charges relief. The relief will cover other vacant flats.

8. If a customer closes his account before 31 December 2023 due to removal or other reasons, can the unused portion of the credited relief under the account be transferred to another account or converted to cash?

On account close, the unused portion of the credited relief cannot be used further nor converted to cash.

9. If there is a change in the registered account holder in the middle of the month during the period of crediting the electricity charges relief, will the relief be credited to the new and old accounts on a pro-rata basis?

No, the registered account holder as at the first of the month will be entitled to the full $50 credit.

10. If a customer closes an account on the first day of a month and another opens a new one on the same day for the same meter, which account will be given the electricity charges relief?

The new account will be given the relief.

11. During the credit period of electricity charges relief, will new registered accounts be entitled to the credit for the month immediately?

If the new account exists on the first day of the month, it will be credited the relief amount for the same month. If the account comes into existence on the second day or following days of the month, the account will be credited the relief from the next month. Accounts opened after the last credit day (i.e. after 1 December 2023) will not be entitled to any credit of relief.

12. Will the electricity charges relief be granted in the form of cash?

No.

13. Can the electricity charges relief be used for paying deposits or reconnection fee?

No.

14. What is the validity period of the unused electricity charges relief?

Unused relief can be utilised to offset electricity bill for the same electricity account until 31 December 2023.

15. If a customer holds more than one residential account, will each of the residential account be eligible for the relief?

Yes.

16. Will non-residential customers be eligible for the relief?

No, only residential customers are eligible for electricity charges relief scheme.

17. If the tariff type of a registered customer changed from residential to non-residential, can the unused relief be used further or converted to cash?

No, the unused relief will be voided.

18. As the Government has announced to inject $3,000 subsidy into the account of each registered residential customer, why did CLP not use the $3,000 relief to deduct my outstanding electricity charges, rather, you sent me the disconnection notice?

The $3,000 relief is not paid in one go by the Government. A monthly relief of $50 will be 'credited' to each registered residential tariff electricity account on the first day of each month from January 2019 to December 2023. The Government will only pay CLP the exact used amount of the 'credited' relief on due day. As such, the relief yet to be credited cannot deduct the current outstanding electricity charges of customers.

19. As the Government has announced to inject $3,000 relief into the account of each registered residential customer, before customers use up all the relief, shall CLP pay the relevant interest to customers?

The $3,000 relief is not paid in one go by the Government. A monthly relief of $50 will be 'credited' to each registered residential tariff electricity account on the first day of each month from January 2019 to December 2023. The Government will only pay CLP the exact used amount of the 'credited relief on due day. As such, CLP will have no interest revenue incurred from the unused relief, and therefore we will not pay any interest to customers accordingly.

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