1. What is eBill?

"eBill" is one of our special, value-added webservices. You will receive an eBill notification for you to login CLP Online Account Service and view the billing details. Therefore no hard copy bill to be sent as a result.

2. What is the official email address of CLP eBill?

The official email address of CLP eBill notification is [email protected] or [email protected]. Please be informed that we will not send out emails requesting customers to provide account information.

3. What is the difference between an eBill and a hard copy bill?

eBill is CLP’s official bill and is an electronic copy of electricity bill in which customers can view the bill by logging in CLP Online Account Service, at anytime and anywhere.

4. Who is eligible to receive eBill?

If you are a registered customer of CLP, you can apply for eBill.

5. How can I apply for eBill?

If you are the CLP online account user, please click here to login online account and then click “Subscribe/edit eBill Notification” inside “Profile” to apply for eBill.

If you have not yet registered for CLP online account, you have to apply for an online account first, please click here to sign up for CLP online account. After the completion of registration, please login online account and then click “Subscribe/edit eBil Notification” inside “Profile” to apply for eBill.

6. What are the benefits of eBill?

With eBill, you can rest assured your bills will not be lost in the mail or mailing delivery delayed due to special condition. You will receive the bill online which is quicker and more environmental friendly.

7. Why can't I view/download my eBill online?

To download eBill in CLP Online Account Service, your system needs Acrobat Reader 4.0 installed. Please download the latest Acrobat Reader version now.

8. Why can't I receive email notification of eBill is ready??

An eBill email notification may be treated as spam or junk mail, please check the Trash or Junk Mail folder in your email box. We recommend setting CLP's email address [email protected] as acceptable email address in the anti-spam filter in your email clients or servers.


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