Suspension of Meter Reading Service Arrangement (Effective from 12th February, 2020)

1.Who will be affected?

With an aim to reduce the likelihood of spreading the novel corona virus, effective from 12 February 2020, we will temporarily suspend our manual meter reading service for both our residential and business customers, and we will estimate electricity bills. Those with remote reading (including smart meter customers) will not be affected. Bill adjustment will be made when actual meter reading service resume.

2. How can I know if my bill is an estimated bill?

On the bar chart showing average daily consumption, the month with an indicator "E" will be an estimated bill.

3. How will the bill be estimated?

For residential customers, the bill will be estimated by the usage of same month last year. For business customers, the bill will be estimated by the usage of previous month.

4. ​Will the subsidies & rebates be affected?

Government Subsidies & Relief for Residential Customers, CLP SME Subsidy, Rent & Rate Special Rate will be granted as usual for eligible customers. However, energy saving rebate will not be granted based on estimated meter readings. Bill adjustment (including energy saving rebate) will be made when actual meter reading services resume.

5. Can I report my meter reading?

Under safe circumstances and provided if you can access your meter (e.g. customers living in village house), you can provide self meter reading by our eForm via CLP website.

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