03_customerService_openNcloseAcc_openAcc

Application Channels

Online Application (Residential and Non-Residential Customers only)

  • You can open an account or report address change through this webpage

Note: Bulk Tariff and Large Power Tariff Customers are requested to use any of the other channels listed below.

Other Application Method

You can apply for electricity connection via any of the channels listed below:

Customer Service Hotline (24-hour)

  • Call us on 2678 2678

Customer Service Centres

Fax or Mail

Download the relevant form and fax the completed document to us on 2678 6368, or mail it to CLP Customer Care Team, 13/F, 6 On Lai Street, Shatin, NT, Hong Kong.

Application Progress Tracking System

You can check the status of your application, as well as opting for Autopay and Change of Load Application services, via our Application Progress Tracking system,a way to give you the assurance you need. (This service is not available to Bulk Tariff and Large Power Tariff Customers.)

Helpful Hints for Home and Office

  • Residential customers – check out our New Home Kit, to make your move to a new home easier
  • Business customers – look through our Start a New Business section for more information about planning ahead for power supply

Terms & Conditions

Supply Rules

Applying for or by obtaining electricity from CLP, a customer agrees to be bound and to abide by CLP’s Supply Rules. These rules and other terms and conditions may be revised from time to time.

Above all, a customer should not resell electricity obtained from CLP to any third party. If CLP is given cause to suspect such misdemeanour, electricity supply to the customer may be terminated.

Customer Personal Information Collection Statement

Customer Personal Data Policy Statement

Loading

Back To Top