Residential Customers

Residential Customer Service_key visual

Effective for Consumption on and after 1st January, 2017

1. The Residential Tariff applies to residential customers where electricity is used solely for residential purposes.

2. This Tariff is based on bimonthly meter-readings.

3. This Tariff will be the aggregate of the following items:

(a) Energy Charge

Total Bimonthly Consumption Block

Rate (Cents/Unit)

Each of the first 400 units

85.5

Each of the next 600 units

98.9

Each of the next 800 units

114.7

Each of the next 800 units

145.5

Each of the next 800 units

168.4

Each of the next 800 units

178.8

Each unit over 4200

180.0

(b) Fuel Cost Adjustment

The fuel cost adjustment is 21.0 cents per unit.

The amount by which the actual cost of fuel is less or more than $700 per 44 gigajoules shall be credited or debited to the Fuel Clause Recovery Account. A fuel cost adjustment will, if appropriate, only be made following review of the cost of fuel and the balance of the Fuel Clause Recovery Account.

 (c) Energy Saving Rebate

The rebate is only applicable to a bill with total bimonthly consumption of 400 units or less. The rebate will be calculated at the following rate:

Total Bimonthly Consumption Range

Rebate Rate (Cents/Unit)

1-200 units

17.2 cents per unit on total consumption

201-300 units

16.2 cents per unit on total consumption

301-400 units

15.2 cents per unit on total consumption

4. Concessionary Tariff for the Elderly

(a) Customers aged 60 or above who live either alone or with other similarly qualified elderly, and who are relying on or entitled to Comprehensive Social Security Assistance, are eligible.

(b) The approved applicant will be offered half-price for the first 400 units of electricity consumed in two months plus an exemption of the minimum charge per bill.

(c) Energy Charge, Fuel Cost Adjustment and Energy Saving Rebate under Residential Tariff continue to apply.

5. Night Water Heating Rate

(a) The Night Water Heating Rate is applicable to customers already registered under the relevant scheme. New applications to said scheme are no longer accepted.

(b) The charges for the bimonthly consumption under this Rate will be the aggregate of the following items:

(i)  Energy Charge

The energy charge is 59.1 cents per unit.

(ii)  Fuel Cost Adjustment

The Fuel Cost Adjustment is 21.0 cents per unit.

The amount by which the actual cost of fuel is less or more than $700 per 44 gigajoules shall be credited or debited to the Fuel Clause Recovery Account. A fuel cost adjustment will, if appropriate, only be made following review of the cost of fuel and the balance of the Fuel Clause Recovery Account.

(iii)  Energy Saving Rebate

The rebate is only applicable to a bill with total bimonthly consumption of 400 units or less.  The rebate will be calculated at the following rate:

Total Bimonthly Consumption Range

Rebate Rate (Cents/Unit)

1-200 units

17.2 cents per unit on total consumption

201-300 units

16.2 cents per unit on total consumption

301-400 units

15.2 cents per unit on total consumption

6. Minimum charge per bill: $36.00

7. This Tariff, the Supply Rules and other conditions are subject to revision from time to time.

8. Payment of any bill received later than the due date may be subject to a late payment charge of 5% of the original amount due. 

9. Customers' energy charge and energy saving rebate shall be adjusted in the following circumstance on a pro-rata basis.

If the period between two successive meter-readings is outside the 55-65 days range, an adjustment to the block size under paragraph 3 (a) and 3 (c) of the respective applicable energy charge tariff rate and energy saving rebate tariff rate will be made, as follows:

Applicable block units = Normal block units x N / 60

N = Number of days between two successive meter-readings

Note: In this rate table,

-"Unit" shall mean one kilowatt-hour (kWh) of electricity

-"Bimonthly" shall mean the period of approximately two months between a meter-reading (including estimations) and the next one.

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