Whether it’s particular information or urgent help you need, we’re always available to you through our dedicated service hotlines.
Emergency Hotline Tel: 2728 8333 *
Office hours: Mon - Sun, 24 Hours | Customer Service Hotline Tel: 2678 2678 **
Office hours: Mon - Fri, 9:00 am - 6:00 pm
Fax: 2678 6368 eForm: General Enquiry eForm: Payment Deferral Application |
|---|
Electrical Installation Inspection Appointment Hotline Tel: 2678 7280
Office hours: Mon - Sat, 9:00 am - 6:00 pm (except Sundays and Public Holidays) Book Now | Energy Efficiency (Product and Service) Hotline Tel: 2678 2626
Office hours: Mon - Sat, 9:00 am - 6:00 pm (except Sundays and Public Holidays). |
* For a quicker response, residents of public housing estates are advised to call the Housing Department's Hotline on 2761 5555.
** To serve you more efficiently, please have your electricity account number (found on the upper right-hand side of your electricity bill) handy when you call.
