Whether it’s particular information or urgent help you need, we’re always available to you through our dedicated service hotlines.
Tel: 2728 8333 *Office hours: Mon - Sun, 24 Hours
Customer Service Hotline
Tel: 2678 2678 **Office hours: Mon - Sun, 24 Hours Fax: 2678 6368
eForm: General Enquiry
eForm: Payment Deferral Application
eForm: Copy Bill Request
eForm: Adjusted Bill Enquiries
eForm: Customer Report Self Meter Reading
Electrical Installation Inspection Appointment Hotline
Tel: 2678 7280Office hours: Mon - Sat, 9:00 am - 6:00 pm (except Sundays and Public Holidays)
Energy Efficiency (Product and Service) Hotline
Tel: 2678 2626Office hours: Mon - Sat, 9:00 am - 6:00 pm (except Sundays and Public Holidays).
* For a quicker response, residents of public housing estates are advised to call the Housing Department's Hotline on 2761 5555.
** To serve you more efficiently, please have your electricity account number (found on the upper right-hand side of your electricity bill) handy when you call.
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