Whether it’s particular information or urgent help you need, we’re always available to you through our dedicated service hotlines.

Emergency Hotline

Tel: 2728 8333 *
Office hours: Mon - Sun, 24 Hours

Service Application or Enquiry

eForm provides you a quick and easy way for your service application and enquiry:

Apply for Electricity or Name Transfer

Apply for Move Out and Account Closure

Payment Deferral Application

Copy Bill Request

General Enquiry

Customer Service Hotline

Tel: 2678 2678 **
Office hours: Mon - Sun, 24 Hours
Fax: 2678 6368

Electrical Installation Inspection Appointment Hotline

Tel: 2678 7280
Office hours: Mon - Sat, 9:00 am - 6:00 pm  (except Sundays and Public Holidays)

Book Now

Energy Efficiency (Product and Service) Hotline 

Tel: 2678 2626
Office hours: Mon - Sat, 9:00 am - 6:00 pm (except Sundays and Public Holidays).

* For a quicker response, residents of public housing estates are advised to call the Housing Department's Hotline on 2761 5555.

** To serve you more efficiently, please have your electricity account number (found on the upper right-hand side of your electricity bill) handy when you call.


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