Personal Information Collection Statement
CLP is committed to protecting your privacy. Set out below is information that explains
our practices about the way your personal data are collected and used.
Personal Data We Hold
Personal data held by CLP include information such as your name and address which
were collected from you directly and also information such as detailed metering
data and payment records that were gathered during the course of your dealings with
CLP.
Purpose of Collection
CLP may use the personal data held by us for the supply of electricity to you and
any directly related purposes. CLP may also use such personal data:
- to open, maintain and terminate accounts
- to supply you with services, facilities and goods you requested
- to respond to and follow up on your enquiries
- to process billing, payments and sales orders
- to conduct customer surveys
- to conduct research and perform statistical analysis
- to enable you to better understand your energy usage
- to gain an understanding of your energy needs
- to provide energy services, hints and tips on energy conservation
- to notify you of changes to our services that may affect you
- to develop new products and services
- to conduct direct marketing activities (including making appeals for non-profit
organisations that may or may not be related to CLP)
You may choose whether or not to provide us with personal data. However, in the
absence of the personal data that were at the time of collection either indicated
as mandatory or not indicated as optional, CLP may only be able to offer you limited
services, facilities or goods you require.
Transfer of Personal Data
CLP may, for any of the purposes stated above, transfer any of your personal data
to the following third parties:
- related CLP companies, including subsidiaries and affiliated companies within the
CLP Group in Hong Kong;
- service providers (including service providers outside Hong Kong) engaged by CLP
for any of the purposes stated above; and
- entities (including entities outside Hong Kong) for conducting research and preparing
statistics relating to any of the purposes stated above
CLP will disclose data when required to do so by law and may also disclose such
data in response to requests from law enforcement agencies or other government and
regulatory authorities.
Access and Correction of Personal Data
You have a right to request access to, and the correction of, your personal data
in accordance with the provisions of the Personal Data (Privacy) Ordinance (Cap.
486). Requests for access and correction should be made by e-mail and addressed
to our Data Protection Officer at
[email protected]
or by letter and sent to the following address:
CLP Power Hong Kong Limited
Data Protection Officer
13/F, 6 On Lai Street
Shatin
NT
Hong Kong
Direct Marketing
CLP Group companies within Hong Kong, including CLP Holdings Limited and CLP Power
(Hong Kong) Limited, may use your name, contact phone number, correspondence address
and e-mail address for marketing our energy services, electrical products, CLP Group
organised events and making appeals for non-profit organisations that may or may
not be related to CLP.
If you wish us to exclude your personal data for direct marketing purposes, please
send us an e-mail, along with your name and account number to our Data Protection
Officer at
[email protected] or call
us at 2678 2678.
Privacy Policy Statement
You can find out more about CLP's policies on privacy and personal data protection
by accessing our privacy policy statement available on the CLP website at
www.clp.com.hk
Unless specified otherwise, references to "CLP" shall mean CLP Power (Hong Kong)
Limited and the "CLP Group" shall mean CLP Holdings Limited, its subsidiaries and
affiliates.
Revised: April 2013
CLP Power Hong Kong Limited
A member of the CLP group