Why are we switching to "Passwordless login" ?
Enhanced Security
Using one-time password (OTPs) / biometrics as authentication can reduce the risk of credential theft and phishing attacks. Since OTPs are valid for only a short period and can be used only once, they offer a higher level of security compared to traditional passwords. On the other hand, Biometric traits like fingerprints, facial recognition, and voice patterns are unique to everyone, making it much harder for unauthorized users to gain access.
Improved User Experience
OTPs eliminate the need to remember complex passwords, making the login more convenient. Customers receive a unique code via SMS or email, which they can use to log in seamlessly. By activating biometrics authentication, it enables you to access your accounts with just a touch or glance.
If you need assistance or want to learn about passwordless login, our comprehensive FAQ section for Passwordless Login is just a click away! It's packed with answers to common questions and step-by-step guides to help you navigate through the process smoothly. Please scroll down to explore it for quick and easy solutions to queries you might have.
Ensure that your mobile number or email address is correctly registered with your account. If you would like to update your personal details, please refer to the following instructions:
1.Click on "Profile" at the top left corner
2.Check if mobile number and email are valid. If not, go to "Personal details”, then click “Edit"
3.Enter a valid mobile phone number or email address for OTP
4.Follow the instructions to complete the verification process
To enable biometric login, please follow the steps below:
1.Click on "Profile" at the top left corner
2.Go to “App settings”
3.Click the switch toggles
4. After reading the "Terms and Conditions", please tick to indicate your agreement and click “Confirm”
Check your spam or junk folder if you did not receive the OTP via email. If you are using email for OTPs, ensure that your email provider is not filtering OTP emails as spam. Adding the sender to your contacts can help. If the issue persists, try requesting a new OTP. Additionally, please check if your email inbox is full. Some email providers have maximum storage, ensure there is sufficient storage in your inbox to receive the OTP.
If you need help on the steps for adding sender to the Contact List, please check the user manuals from Outlook, Gmail and Yahoo Mail.
Try to trigger the OTP through a stable network. Poor signal strength or network congestion can delay or prevent OTP delivery. You may also check device settings to make sure Do Not Disturb (DND) Service is off. If DND is activated on your phone, it may block OTP messages.
Make sure you enter the OTP exactly as received, without any extra space. OTPs are time-sensitive and typically expire within 10 minutes. If the OTP has expired, request for a new one.
If you request multiple OTPs in a short period, the system may temporarily block further requests for security reasons. Please wait 15 minutes before trying again.
Customers who are using iAMSmart/ social media account to login can keep the as-is login method. And we recommend you keep your contact details up to date by completing these steps.
Your account may be locked out after 5 failed attempts. If you are locked out of your account due to multiple failed OTP attempts, please contact our support team. They can help you regain access and troubleshoot the issues you may be experiencing.
