CLP is committed to protecting your privacy. Set out below is information that explains our practices about the way your personal data are collected and used.
Personal data held by CLP include information such as your name and address which were collected from you directly and also information such as detailed electricity consumption data and payment records that were gathered during the course of your dealings with CLP.
CLP may use the personal data held by us for the supply of electricity to you and any directly related purposes. CLP may also use such personal data:
Please note that you are required to provide your personal data, other than those items indicated as optional. In the absence of your personal data, we may not be able to provide you with services, facilities or goods you require.
CLP may, for any of the purposes stated above, transfer any of your personal data to the following third parties:
CLP will disclose data when required to do so by law and may also disclose such data in response to requests from law enforcement agencies or other government and regulatory authorities.
You have a right to request access to, and the correction and erasure of, your personal data in accordance with, where applicable, the provisions of the Personal Data (Privacy) Ordinance (Cap. 486), and any other data protection law as applicable. Requests for access and, correction and/or erasure of personal data, as well as withdrawal of consent, where applicable, should be made by email and addressed to our Data Protection Officer at [email protected] or by letter and sent to the following address:
CLP Power Hong Kong LimitedData Protection Officer 13/F, 6 On Lai Street Shatin, NTHong Kong
CLP may use your name, contact number, correspondence address, email address and electricity consumption data for marketing energy and energy savings related products, services (including digital services such as e-bill and mobile payment channels), programmes (including the associated rewards and redemption offers) and education; and electrical appliances offers, events organised by CLP Group companies in Hong Kong and making appeals for non-profit organisations.
If you wish us to exclude your personal data for direct marketing purposes, please send us an email, along with your name and account number to our Data Protection Officer at [email protected] or call us on 2678 2678.
Unless specified otherwise, references to "CLP" shall mean CLP Power Hong Kong Limited and the "CLP Group" shall mean CLP Holdings Limited, its subsidiaries and affiliates.
Revised: June 2021
CLP Power Hong Kong LimitedA member of the CLP Group
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