CLP is committed to protecting your privacy. Set out below is information that explains our practices about the way your personal data are collected and used.
Personal data held by CLP include information such as your name and address which were collected from you directly and also information such as detailed electricity consumption data and payment records that were gathered during the course of your dealings with CLP.
CLP may use the personal data you provide for the below purposes:
You are not required to provide the personal data requested. However, CLP may not be able to provide our products and/ or services to you (e.g. process your applications / requests / purchases / participations / reward or redemption of loyalty points / enquiries and/ or complaints) unless you provide the personal data specified as “compulsory”.
If necessary, for any of the purposes stated above, CLP may transfer your personal data to third parties, including:
CLP will disclose personal data when required to do so by law and may also disclose such personal data in response to requests from law enforcement agencies or regulatory authorities.
You have a right to request access to, the correction and erasure of, your personal data in accordance with, where applicable, the provisions of the Personal Data (Privacy) Ordinance (Cap. 486), and any other data protection law as applicable. Requests for access, correction and/or erasure of personal data, as well as withdrawal of consent, where applicable, should be by letter or email and addressed to the Personal Data Officer of CLP at [email protected].
CLP may use your name, contact number, correspondence address, email address and electricity consumption data for marketing energy and energy savings related products, services (including digital services such as e-bill and mobile payment channels), programmes (including the associated rewards and redemption offers) and education; and electrical appliances offers, events organised by CLP Group companies in Hong Kong and making appeals for non-profit organisations.
If you wish us to exclude your personal data for direct marketing purposes, please send us an email, along with your name and account number to our Data Protection Officer at [email protected] or call us on 2678 2678.
Unless specified otherwise, references to "CLP" and the "CLP Group" shall mean CLP Holdings Limited, its subsidiaries and affiliates.
Revised: Jul 2022
CLP Power Hong Kong Limited
A member of the CLP Group