Help and support

   

Tip:

We have an Interactive Voice Response (IVR) user menu available to help you.

To find out more, refer to the user menu of the most frequently requested service on our hotline (2678 2678).

Customer Service Centres 

Our Customer Service Centres are conveniently located across Kowloon and the New Territories. If you have any query about your electricity account or bill, or wish to obtain more information about CLP and our energy initiatives, please visit any of our Customer Service Centres listed below: 

Smart [email protected] Kok is a five-storey building located in Mongkok. As CLP’s flagship store, it promotes low carbon living and electric cooking.

Note:

Please note the below changes of operations hours for CLP Customer Services Centres during Chinese New Year: 

 

21 Jan  (New Year's Eve) - Open until 5:00 pm

22-25 Jan (The first day to the fourth day of the new year) - Closed

 

You can manage your electricity account from the comfort of your home anytime by using the CLP Power Mobile App or by logging into your online account, if you require further assistance, please call our Customer Services Hotline at 2678 2678.

Smart [email protected] Tong promotes energy efficient electrical appliances. The Centre introduces self-service technologies to facilitate the electricity service application and billing enquiries. Grab & Go machines and Pay & Go lockers are also available to provide you a more flexible shopping experience.

Note:

Please note the below changes of operations hours for CLP Customer Services Centres during Chinese New Year: 

 

22-25 Jan (The first day to the fourth day of the new year) - Closed

 

 

You can manage your electricity account from the comfort of your home anytime by using the CLP Mobile App or by logging into your online account, if you require further assistance, please call our Customer Services Hotline at 2678 2678

In Shum Shui Po Customer Service Centre, you can speak with our customer service staff and experience smart home products. You can also learn more about green living and purchase energy efficient appliances.

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Note:

Please note the below changes of operations hours for CLP Customer Services Centres during Chinese New Year: 

 

22-25 Jan (The first day to the fourth day of the new year) - Closed

 

 

You can manage your electricity account from the comfort of your home anytime by using the CLP Mobile App or by logging into your online account, if you require further assistance, please call our Customer Services Hotline at 2678 2678

Tai Po Eco Home is a one-stop green lifestyle centre, which brings smart and green living ideas to the residents in the New Territories.

Note:

Please note the below changes of operations hours for CLP Customer Services Centres during Chinese New Year: 

 

22-25 Jan (The first day to the fourth day of the new year) - Closed

 

 

You can manage your electricity account from the comfort of your home anytime by using the CLP Mobile App or by logging into your online account, if you require further assistance, please call our Customer Services Hotline at 2678 2678

[email protected] promotes smarter and greener lifestyles. You can also experience the CLP e-Journey by trialling various smart mobile services at the Centre, so as to get a taste of smart living.

Note:

Please note the below changes of operations hours for CLP Customer Services Centres during Chinese New Year: 

 

22-25 Jan (The first day to the fourth day of the new year) - Closed

 

 

You can manage your electricity account from the comfort of your home anytime by using the CLP Mobile App or by logging into your online account, if you require further assistance, please call our Customer Services Hotline at 2678 2678

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