Help and support

Power Kid, our Digital Ambassador offers 24/7 support for frequently asked questions. Get the answers you need conveniently and instantly, right at your fingertips

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Tip:

A list of services can be self-served in our Interactive Voice Response System (IVRS) :

Make or change electrical installation inspection
Check your billing account balance
Request a copy of your bill
Request extension of your payment due date

For details, please refer to the user manual for a fast access to the above and other most frequently requested services of our customer service hotline (2678 2678).

Customer Service Centres

Our Customer Service Centres are conveniently located across Kowloon and the New Territories. If you have any query about your electricity account or bill, or wish to obtain more information about CLP and our energy initiatives, please visit any of our Customer Service Centres listed below:

SmartEnergy@MongKok

Smart Energy@Mong Kok is a five-storey building located in Mongkok. As CLP’s flagship store, it promotes low carbon living and electric cooking.

Smart Energy@Kwun Tong promotes energy efficient electrical appliances. The Centre introduces self-service technologies to facilitate the electricity service application and billing enquiries. Grab & Go machines and Pay & Go lockers are also available to provide you a more flexible shopping experience.

In Shum Shui Po Customer Service Centre, you can speak with our customer service staff and experience smart home products. You can also learn more about green living and purchase energy efficient appliances.

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Smart Energy@Tai Po promotes the latest energy efficient home appliances. The electric vehicle zone showcases information about electric vehicles and allows customers to experience the benefits of eMobility through interactive learning games.

To enhance the customer service experience, we have prepared comprehensive information and services, making it easy to manage your smart home lifestyle.

SmartEnergy@YuenLong promotes smarter and greener lifestyles. You can also experience the CLP e-Journey by trialling various smart mobile services at the Centre, so as to get a taste of smart living.

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