Help and support


Customer Service Centres 

Our Customer Service Centres are conveniently located across Kowloon and the New Territories. If you have any query about your electricity account or bill, or wish to obtain more information about CLP and our energy initiatives, please visit any of our Customer Service Centres listed below: 


In response to the latest developments in the coronavirus situation and to minimise the risk of the virus spreading in the community, Tai Po, Sham Shui Po, Kwun Tong and Yuen Long Customer Service Centres will temporarily suspend service from 7 January until further notice. Mong Kok Customer Service Centre will remain open as usual. For the latest news, you may visit


You can manage your electricity account from the comfort of your home anytime by using the CLP Mobile App or by logging into your online account. If you require further assistance, please call our Customer Services Hotline at 2678 2678.

Smart [email protected] Kok is a five-storey building located in Mongkok. As CLP’s flagship store, it promotes low carbon living and electric cooking.

Smart [email protected] Tong promotes energy efficient electrical appliances. The Centre introduces self-service technologies to facilitate the electricity service application and billing enquiries. Grab & Go machines and Pay & Go lockers are also available to provide you a more flexible shopping experience.

In Shum Shui Po Customer Service Centre, you can speak with our customer service staff and experience smart home products. You can also learn more about green living and purchase energy efficient appliances.

Tai Po Eco Home is a one-stop green lifestyle centre, which brings smart and green living ideas to the residents in the New Territories.

[email protected] promotes smarter and greener lifestyles. You can also experience the CLP e-Journey by trialling various smart mobile services at the Centre, so as to get a taste of smart living.