All For You. All For Community.
Whenever you need support, we’re here to offer you our comprehensive services and add a little warmth to your day. CLP cares for each and every one of you and the community with quality services focused on your needs. Discover a series of heart-warming stories from our ever-ready customer service teams.
Our customer service ambassador went the extra mile and successfully helped Mr Wong set up an Autopay for his electricity bills, before he went into hospital for surgery so that he and his wife would not have to worry about it.
Great news for families with furry friends. Our CLP Customer Service Centre manager has advice for all pet owners. Stay on top of household consumption with smart meter functions anytime, anywhere via the CLP App.
An empathetic customer service ambassador gave full support to a young mum and her newborn.
Customer services tailored for the needs of each and every one of you is available 24/7.
CLP and the Care Team visited Mr and Mrs Mok, an elderly couple with hearing impairment and poor eyesight, to help them repair the lights and wiring in their home. They even took an extra step to install a custom-made flashing doorbell to cater for the couple’s special needs, lighting up their lives.
When an old residential building is required to undergo electrical maintenance, CLP staff members step up to offer assistance in advance. From understanding customer needs to preparing various temporary supply equipment, we serve our community with power, expertise and care.
Smart living can be full of heartwarming moments. Sister Miu, a senior citizen who lives alone, recently attended a smartphone class specially designed for the elderly organised by CLP. Not only did she learn how to check consumption and bills, purchase energy-efficient appliances, and play games to earn rewards, but she also made friends with like-minded peers.
Mr. Chan recently took over his father‘s long-established laundry business, hoping to preserve its legacy of warm service for the neighbourhood. CLP customer service representatives did not only patiently guide him through the account transfer process and recommended he to use auto-pay, but they also introduced him to CLP’s Low Carbon Solutions and the SME Low Carbon Rewards Programme offered by the bank.
This comprehensive support fuelled Mr. Chan's business journey with a strong start while preserving the personal touch his father valued.
After the sudden loss of her beloved mother, Ms. Wong called our hotline to ask about changing the name on her late mother’s electricity account. Calvin from the CLP Call Centre not only stepped up to provide a list of required documents, but also went the extra mile by writing a sympathy card expressing his condolences. This thoughtful gesture perfectly reflects CLP’s customer service motto: "Put yourself in the shoes of others."
