All For You. All For Community.
Whenever you need support, we’re here to offer you our comprehensive services and add a little warmth to your day. CLP cares for each and every one of you and the community with quality services focused on your needs. Discover a series of heart-warming stories from our ever-ready customer service teams.
Our customer service ambassador went the extra mile and successfully helped Mr Wong set up an Autopay for his electricity bills, before he went into hospital for surgery so that he and his wife would not have to worry about it.
Great news for families with furry friends. Our CLP Customer Service Centre manager has advice for all pet owners. Stay on top of household consumption with smart meter functions anytime, anywhere via the CLP App.
An empathetic customer service ambassador gave full support to a young mum and her newborn.
Customer services tailored for the needs of each and every one of you is available 24/7.
CLP and the Care Team visited Mr and Mrs Mok, an elderly couple with hearing impairment and poor eyesight, to help them repair the lights and wiring in their home. They even took an extra step to install a custom-made flashing doorbell to cater for the couple’s special needs, lighting up their lives.
When an old residential building is required to undergo electrical maintenance, CLP staff members step up to offer assistance in advance. From understanding customer needs to preparing various temporary supply equipment, we serve our community with power, expertise and care.
Smart living can be full of heartwarming moments. Sister Miu, a senior citizen who lives alone, recently attended a smartphone class specially designed for the elderly organised by CLP. Not only did she learn how to check consumption and bills, purchase energy-efficient appliances, and play games to earn rewards, but she also made friends with like-minded peers.
Mr. Chan recently took over his father‘s long-established laundry business, hoping to preserve its legacy of warm service for the neighbourhood. CLP customer service representatives did not only patiently guide him through the account transfer process and recommended he to use auto-pay, but they also introduced him to CLP’s Low Carbon Solutions and the SME Low Carbon Rewards Programme offered by the bank.
This comprehensive support fuelled Mr. Chan's business journey with a strong start while preserving the personal touch his father valued.
After the sudden loss of her beloved mother, Ms. Wong called our hotline to ask about changing the name on her late mother’s electricity account. Calvin from the CLP Call Centre not only stepped up to provide a list of required documents, but also went the extra mile by writing a sympathy card expressing his condolences. This thoughtful gesture perfectly reflects CLP’s customer service motto: "Put yourself in the shoes of others."
Late at night one evening, Mr. Wong suddenly found that all his electric appliances turned off. He immediately sought help from CLP’s Emergency Service Hotline. The hotline staff and emergency crew quickly arranged a checkup, hoping to provide efficient and appropriate support.
No matter the time and place, the CLP customer service team is here for you when you need us most. All for you, all the time.
Miss Wong is savvy about saving and wants to be smarter in managing her electricity consumption. Our hotline colleague recommended the energy-saving tool – the CLP App! With it, customers can save energy and money while earning points to redeem exciting rewards!
Apart from our detail-oriented and professional customer service team, CLP App’s AI technology stays up-to-date to support busy urban dwellers with everything they need in daily life. Available 24/7, CLP cares about each and every one of you every day.
Like many grassroots citizens, Ms. Cheng lives alone and relies solely on a fan to stay cool during the sweltering summer. Her air conditioner had long broken down, but she couldn’t bear to replace it due to the cost. Fortunately, a caring CLP Digital Ambassador came to her aid. After learning about her situation, the ambassador helped her apply for Inverter Air Conditioner Replacement Subsidy Scheme from the CLP Community Energy Saving Fund, enabling her to replace the old unit with a new, energy-efficient and safe inverter air conditioner. Thanks to this support, Ms. Cheng can now enjoy a low-carbon and comfortable lifestyle.
Through the CLP App, Mrs. Cheung can now easily and securely manage her electricity account. The simplified set-up is quick and straightforward for seniors to navigate with confidence. Playing the Eco Fun mini game encourages daily energy-saving actions while enabling users to enjoy earning rewards, too. This thoughtful app aims to reignite seniors’ passion for life and help them rediscover their self-worth.
In this new AI era, CLP’s Customer Service team is joined by three new partners on the frontline. They are the Trainer Bot, Communicator Bot, and Knowledge Bot. Powerful and highly capable, these three AI chatbots deliver faster and more accurate service experiences for customers, while empowering the team with more valuable time listening to customers. This fully reflects CLP’s people‑centric service spirit.
In 2025, the CLP Customer Service Team continued to uphold the spirit of “All For You” achieving new milestones in bespoke and caring services. With our customer-centric mindset and ongoing digital transformation, we earned over 36 customer service awards across Hong Kong and the Asia‑Pacific region, reflecting strong customer trust and support.
Looking ahead, we will continue putting customers at the heart of everything we do, delivering thoughtful, high‑quality services as we move forward together.
