Terms and Conditions

By applying for the Energy Efficient Home Appliances Replacement Scheme ("the Scheme"), you confirm that you understand the Scheme details, application and purchase arrangements, and agree and accept the following terms and conditions:

1.       This Scheme is not applicable to customers who have already received funding under the 2025 “Inverter Air Conditioner Replacement Subsidy Scheme”.

2.       The Scheme will be implemented in two phases. Phase 1 applications for inverter air conditioners and electric water heaters only; and phase 2 applications for inverter air conditioners, electric water heaters, refrigerators and washing machines.

3.       Applicants must be Hong Kong residents holding a Hong Kong identity card for at least one year and be residential customers within the CLP Power supply network, and must also meet one of the following criteria:

3.1.    Aged 65 or above elderly; and receiving assistance from one of the following schemes:

• Comprehensive Social Security Assistance (CSSA); or
• Old Age Living Allowance (OALA)

3.2.    Low-income family; and receiving assistance from one of the following schemes:

• Working Family Allowance (WFA); or
• Comprehensive Social Security Assistance (CSSA); or
• Full Grant of The School Textbook Assistance (TA); or
• Full remission of Kindergarten and Child Care Centre Fee Remission (KCFRS)

3.3.    The Disabled; and receiving assistance from one of the following schemes:

• Registration Card for People with Disabilities; or
• Comprehensive Social Security Assistance (CSSA) Scheme with Transport Supplement; or
• Social Security Allowance (SSA) Scheme with Disability Allowance

4.       If you meet both Categories 3.1 and 3.3 above and provide the required eligibility documents, you may apply as a Special Eligibility Applicant. The quota for Special Eligibility Applicants is limited and offered on a first‑come‑first‑served basis. CLP reserves the right to amend, suspend, or terminate the quota at any time without prior notice.

5.       Regarding Application

5.1.    Eligible applicants must apply according to the method specified for each phase, either online or in person. The quotas are limited and available on a first-come, first-served basis.

5.2.    Application periods: 17 March 2026 09:00 to 23 March 2026 23:59 (Phase 1) / 27 April 2026 09:00 to 3 May 2026 23:59 (Phase 2). CLP may close the applications early if the applications far exceed expectations.

5.3.    Online applications require completion of the online form on the Scheme’s webpage, the submission time recorded by CLP’s server will prevail. For in‑person applications, the submission date and time marked by the staff upon receipt shall prevail. Applications not received by staff will not be processed. The application closing time follows the centre’s operating hours, and staff may refuse applications submitted outside these hours.

5.4.    Applicants must complete the application form and submit it together with the electricity bill and copies of the required eligibility documents to staff at the designated service centres (Kwun Tong / Tai Po / Sham Shui Po / Mong Kok / Yuen Long). The form can be obtained at any CLP Customer Service Centre or downloaded from the Scheme webpage. Staff will not check documents during submission. No supplementary document submission or photocopy service will be provided.

5.5.    To apply as a Special Eligibility Applicant, you must provide the required valid documents (CSSA / Old Age Living Allowance and Registration Card for People with Disabilities) at the time of application. You will only be classified as a Special Eligibility Applicant after CLP verifies your eligibility. If documents are incomplete or the quota is full, the application will be processed as a general application.

5.6.    Submitting an application does not guarantee success. Result will be notified by email. Incomplete submissions will be treated as invalid.

5.7.    Each eligible person and each CLP residential electricity account may only successfully apply once, and receive the subsidy once only under the entire Scheme. Each CLP residential electricity account and its supply address may submit one application per Phase only. CLP will process the first application received; any subsequent applications will not be processed.

5.8.    If eligible person is under 18 years old, any application must apply (and sign) by the applicant's legal guardian.

6.       After the application period ends, CLP will verify eligibility according to application submission time. All applicants will be notified of the result by email between (Phase 1) 30 March to 9 April 2026 and (Phase 2) 12 to 15 May 2026. The email subject will be “CLP Energy Efficient Home Appliances Replacement Scheme – Application Result Notice”. Applicants are responsible for ensuring the email address provided remains valid until the Scheme ends.

7.       CLP will conduct detailed vetting the information provided to confirm eligibility. Applicants are responsible for ensuring all information submitted is true, complete and accurate.

8.       Upon confirmation of a successful application, all subsidized appliances must be delivered to and / or installed at the electricity supply address of the CLP account provided in the application and installation must be completed within three months. All subsidized appliances can only be delivered to and / or installed at ONE address. Late installation will be regarded as forfeiting the order and no refund will be provided.

9.       The subsidy amount covers 70% of the total order amount or maximum of HK$2,700, whichever is lower. For Special Eligibility Applicants, the subsidy amount is calculated as 70% of the selling price of each appliance, capped at HK$2,700, whichever is lower. Any additional charges imposed by the supplier are not covered by the subsidy and must be paid by the applicant.

10.   This Scheme and the subsidy cannot be used in conjunction with other discount and cannot be exchanged for cash.

11.   There is no retroactive period for this Scheme and the subsidies. Any orders placed before eligibility is confirmed will not be covered by the subsidy.

12.   Regarding Purchase

12.1.      This Scheme applies only to the replacement of specific Grade 1 energy label models and purchases must be made through Domeo online and in-store. All product models, quantities, specifications and prices are subject to availability.

12.2.      Each eligible applicant may purchase up to two of the four appliance categories (including inverter air conditioners, electric water heaters, refrigerators and washing machines), with one item per category. CLP reserves the right to cancel orders that exceed these limits.

12.3.      Applicants must select either online purchase (designated Domeo link) or in‑store purchase (excluding Yuen Long Centre) when applying. The selected purchase channel cannot be changed thereafter.

12.4.      If you choose online purchase:

• A valid Domeo login email must be provided in the application.
• Designated Domeo link, the assigned purchase timeslot and unique promo code will be provided in the result email.
• Complete the purchase within the assigned purchase timeslot, otherwise the quota will be considered as forfeiting the subsidy.
• Enter your unique promo code at shopping cart, the system will calculate the total order amount and the subsidy amount.
• Supplier will contact you to arrange site inspection, delivery and installation after payment.

12.5.      If you choose in-store purchase:

• Applicants must select either customer service centre (Kwun Tong / Tai Po / Sham Shui Po / Mong Kok; Yuen Long is not applicable).
• Upon successful application, a representative will call to schedule an in‑store purchase timeslot.
• The scheduled timeslot and unique promo code will be provided in a separate notification email.
• Applicants must bring this email and the code to the designated centre within the scheduled timeslot and present the code to staff.
• After payment, the supplier will contact you to arrange site inspection, delivery and installation.
• Centre staff reserve the right to refuse service to successful applicants who arrive without an appointment or outside the scheduled timeslot.

12.6.     Only one promo code can be used per order (except Special Eligibility Applicants, and each promo code can be used once only.)

12.7.      Upon successful approval as a Special Eligibility Applicant, you will receive one or two unique promo codes, depending on the appliance categories selected during application. These unique promo codes are only applicable to the appliance categories selected at the time of application. After the application is submitted, CLP will not accept any request to change or add appliance categories.

12.8.      If the promo code is lost, unauthorised use or misuse for any reason, it will not be reissued, refunded or compensated by CLP.

12.9.      The purchase period and arrangements are subject to change based on actual situation. The information on the Scheme page shall prevail. All orders must be completed on or before 30 September 2026.

12.10.     Online and in-store stock levels are synchronized; quantities are limited and first‑come‑first‑served

12.11.     The Extra reward applies only to designated models. For offer details, please refer to the product page. The Extra Reward will only be delivered together with the appliance; quantities are limited and available while stocks last.

13.   The subsidized quota is limited and will be allocated on a first‑come, first‑served basis. Once payment for an order is completed, the subsidized quota is considered used. Failure to complete the purchase within the designated purchase timeslot will be considered as forfeiting the subsidy, which will then be offered to applicants on the waiting list in order.

14.   CLP has the right to require the applicant to prove that the subsidized appliance is owned by the applicant using designated media such as photos and in designated manner within twelve months after the completion of the installation or delivery (whichever is later).

15.   If the applicant knowingly or wilfully makes any false statement, conceal any fact, or resells, CLP have the right to cancel the application. The disbursed subsidy will be fully recovered through the electricity account or returned by the applicant. Please also note that provision of false or misleading information that impersonates any other person may constitute an offence, and you must be solely liable for such offence.

16.   If CLP is not capable of running as planned for reasons including infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failure or any other causes beyond the control of CLP Power, which corrupt or affect the administration security, fairness or integrity or proper conduct of this scheme, CLP reserves the right to take any action that may be available.

17.   To the extent permitted by law, CLP will not be liable to any person for any loss (including direct, indirect or other reasons, including but not limited to loss of income, profit or reputation), damage, liability, or personal injury arising from the Scheme.

18.   CLP may in its sole and absolute discretion amend, delete or supplement any of these Terms and Conditions and change, suspend or terminate the Services at any time without giving prior notice to customers.

19.   In case of any disputes, CLP’s decision shall be final.

20.   For the terms and conditions of the Wang Fuk Court Assistance Measures – Energy Efficient Appliance Subsidy Scheme, please click here.

21.   For details of the Domeo service, please refer to the “Domeo Terms and conditions” https://www.clpdomeo.com/en/terms-conditions.

22.   The Chinese version of these Terms and Conditions shall prevail in case of any discrepancy between the English and Chinese versions.