For eligible residential customers with low electricity consumption, notifications on how to collect the coupons were sent out by post or email between March and April.

Elderly customers who are under concessionary tariffs received HK$100 in physical coupons and all distributions were completed by mid-April.

Customers with both a CLP One and Domeo account

Log in to the CLP App, go to the Domeo eShop, simply open the "Domeo eCoupon Wallet“ to collect your eCoupons

Customers without a CLP One and Domeo account

Get your eCoupons in three quick steps:
1️⃣ Download the CLP App​
2️⃣ Activate CLP One account​
3️⃣ Activate Domeo account

Detailed step‑by‑step instructions👉 Collect Your eCoupons

•The CLP App works on smartphones with iOS 12 or above, or Android 12 or above
•Create an account using your email address for automatic linking with the Domeo platform account
•Upload a HKID for identity verification

•To help verify the electricity account holder’s identity and prevent misuse or fraud, you’ll need to upload an identity document when creating your CLP One account profile

•Stay tuned for the reminder email

•After 5 working days, you will receive a "Domeo account activation" reminder email
•Follow the instructions in the email to complete the linkage with your Domeo account

1.Open the CLP App
2.Tap “Explore” at the bottom
3.Then tap “Link Electricity Services”
4.Follow the on-screen instructions to complete the relevant steps

Detailed step‑by‑step instructions👉 Collect Your eCoupons

If you see “There's insufficient data to link your CLP services” during service linkage, please email the following to app@clp.com.hk for follow‑up:

1.Electricity account number / A copy of your bill
2.A copy of the registered customer’s HKID
3.Verified email address
4.Verified phone number

1.Open the CLP App
2.Tap “Domeo eShop”, then click the profile icon in the top-right corner
3.Open the “eCoupon Wallet” to view your Retail & Catering eCoupons

Detailed step‑by‑step instructions👉 Use Your eCoupons

If elderly customers need assistance when collecting the eCoupons, they may choose to visit a CLP Customer Service Centre in person or call the dedicated hotline at 2678 2626.

Customer Service Centres address:
•188, Sai Yeung Choi Street South, Mongkok
•Shop 30-32, G/F, Yue Man Centre, 300-302 Ngau Tau Kok Road, Kwun Tong
•G/F, 132 Pei Ho Street, Sham Shui Po
•G/F, Central Plaza, 51-59, Kwong Fuk Road, Tai Po
•G/F, 13 -17 Fung Nin Road, Yuen Long

Activate CLP One account for the first time to earn 500 Domeo points.

Redeem for limited-time offer of On Kee Nourishing Soup Pack (Worth HK$55) and other fabulous offers with Domeo points at the Domeo eShop.​​

Distribution depends on following status:
• Accounts linked on or before 20 March 2026: issued in phases from 27 March 2026.
• New CLP One accounts created on/after 21 March 2026: issued within 5 working days. 
Accounts linked to Domeo by self-service: issued within 4 working days. 

Each eCoupon is valued at HK$50 and will be automatically credited to the eligible customer’s “Domeo eCoupon Wallet”. Multiple eCoupons can be used in the same transaction. 

Possible reasons include:
• eCoupons are being released in phases from 27 March 2026 onwards.
• You have not created a CLP One account, or your account is not linked to Domeo (self-service required).
• Your Domeo account is linked to more than one CLP One account — Coupons will be mailed in paper form.
• You do not meet the eligibility requirements. 

eCoupons can be used at Domeo and approximately 4,000 participating retail stores and restaurants. Additional promotions may be available on Domeo’s event pages. 

💡Customers can take a screenshot of the eCoupon QR code and save it on mobile phone. Show the screenshot to the merchant when using the eCoupons. For Domeo eShop purchases, the eCoupons can be used directly at checkout.

There is no minimum spending requirement. However, please note that:
• If the order amount exceeds the eCoupon value, only the balance needs to be paid.
• If the order amount is lower than the eCoupon value, the transaction will still proceed, but no refund of the unused amount will be provided. 

No. Each HK$50 eCoupon can be used separately. For example, one can be used on the Domeo online platform and another one at a participating merchant. 

The eCoupons are applicable to all products, including discounted items and promotional offers. However, the terms and conditions of use vary across participating merchants. Please refer to the respective merchants for detailed information. 

Customers who have received eCoupons and provided marketing consent will receive the promo code in the notification email (Subject: Your CLP Retail and Catering Coupons Have Been Added to Your Domeo Account). Enter the code at checkout to enjoy 5% off. If not received, contact the Domeo Customer Service Hotline at 2678 2626. 

eCoupons are valid from 27 March 2026 to 31 October 2026 and can be used at Domeo online platform and all participating merchants.