Application Channels

Online Application (Residential and Non-Residential Customers only)

  • Users registered with a CLP Online Account – please login to submit your request
  • Users not registered with a CLP Online Account – please visit this webpage to close an account or report address change

Note: Bulk Tariff and Large Power Tariff Customers are requested to use any of the other channels listed below.

Other Application Method

You can apply for termination of your electricity supply via any of the channels listed below.

Customer Service Hotline (24-hour)

  • Call us on 2678 2678

Customer Service Centres

Fax or Mail

Download the relevant form and fax us the completed document on 2678 6368, or mail it to CLP Customer Care Team, 13/F, 6 On Lai Street, Shatin, NT, Hong Kong.

Application Progress Tracking System

You can also check the status of your account closure via our "Application Progress Tracking" system, a way to give you the peace of mind. (This service is not available to Bulk Tariff and Large Power Tariff Customers.)

Refund of Deposit

Requests for closing an electricity account must be made at least 2 full working days before the targeted termination date, by the registered customer or bona fide holder of ALL relevant deposit receipt(s). Please note we provide final meter reading service only on Mondays to Fridays, excluding public holidays. Call our hotline on 2678 2678.

The account deposit balance, if any, will be refunded only to the registered customer, after closure of the account. Please click here for more information on deposit refunds.


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