Latest updates
We listen to your feedback to enhance our web and app with what you need. We are pleased to bring you the following updates. Besides, you can find the answer to the most asked questions of the month here. Come back anytime to check for our latest news!
Commonly asked questions
1. Why did my electricity charge increase?
Electricity consumption is influenced by several factors, including usage patterns, weather conditions, and the number of electrical appliances in use. Selecting energy-efficient appliances can help save energy. Electricity appliances with Energy Label Grade 1 are the most efficient.
- Common causes of high bill (Residential)；
- Common causes of high bill (Business)；
- Other information about Energy Labels
2. How can I apply for the CLP Fuel Cost Subsidy?
CLP Power has set aside more than HK$100 million in 2023 for the CLP Fuel Cost Subsidy Programme to alleviate the burden on underprivileged households. CLP Power will provide one-off fuel cost subsidies of HK$600 to 100,000 eligible households (including single elderly people or elderly couples aged 65 years old or above, low-income families, and people with disabilities), as well as HK$1,000 to 50,000 tenants of subdivided units in its supply area.
- Beneficiary must be nominated by Fuel Cost Subsidy Programme partnered NGOs or Legislators or District Councillors
- The eligibility of the applicants will be reviewed by the NGOs or Legislators or District Councillors. Those applications will then be reviewed by CLP
Where can I apply for the subsidies?
3. Why all my Eco Points disappeared?
With the launch of Domeo rewards platform, we will be replacing our Eco Points with Domeo Points with effective from 1 March 2023.
Don't worry. Your points are still here in the system until 31 August 2023. Please complete the 2 steps below. Your Eco Points will automatically be converted to Domeo Points in 1:1 ratio and transferred to your Domeo account.
Act now or else all your Eco Points earned previously with your CLP account will be forfeited on 1 September 2023.
For details of the programme, please refer to the page Upgrade of rewards programme and redemption experience.
Web & App enhancement
Seamless log in experience
In order to provide a more pleasant log in experience, we have added 2 new features on our web and app:
- Express log in - You do not need to remember how you log in last time or any password. Once you have bound your online account with your mobile or email and use either method to log in once, the system will automatically remember your selection. Just input the one-time password (OTP) and it is done.
- Biometric ID log in - Data shows that it is one of the most popular log in methods. That's why we have put it in a more prominent position that you can see it when you log in.
Talk with Power Kid, our Digital Ambassador
Hey there, I’m Power Kid! With my superpower and plenty of positive energy to share, I’m here to assist you with general enquiries and service information. What’s more, I’m your energy partner and have some awesome energy saving tips to share. Let’s team up and save energy for a greener future together!
