CLP is committed to delivering a wide range of services that support the community and continuously enhance its offerings to benefit people of all ages.
To support this mission, CLP launched the Smart E Living initiative—an integrated programme that combines online and offline resources to better serve elderly customers. The initiative includes barrier-free facilities at customer service centres, online service support, and household appliance discounts and donation programmes.
Through these efforts, CLP aims to provide seniors with more convenient and caring support, helping build a more inclusive and compassionate community.
A digital and printed step-by-step user guide is available to help elderly customers navigate the CLP App - putting the power and convenience of modern technology at their fingertips.
The CLP App now includes a Large Font Mode to make life easier for elderly users. The feature reduces eye strain for senior citizens and makes navigation intuitive so that more elderly customers can access digital services.
To help verify SMS senders, CLP has joined the 'SMS Sender Registration Scheme' and will only use 'Registered SMS Sender IDs' #CLP to send SMS messages.
A tailor-made Smart Silver Rewards home appliance category for elderly customers has been launched on the Domeo. The curated collection features a wide range of senior citizen-friendly products. Elderly customers can enjoy discounted prices by using Domeo Points on essential household items and appliances.
CLP regularly teams up with social welfare organisations to host donation drives on Domeo, collecting food items such as meal boxes, cakes, and mooncakes. These heartfelt donations spread warmth, care, and good wishes to elderly people.
Barrier-free facilities have been installed in all CLP Customer Service Centres to make sure elderly and disabled customers can visit safely and comfortably. These include anti-slip ramps, handrails, and doorbell buttons for wheelchair users. The facilities create a welcoming, accessible environment where senior citizens enjoy peace of mind.
Each CLP Customer Service Centre has at least two trained Elderly Care Ambassadors who provide communication and support to elderly customers at the centre.
CLP regularly organises digital classes for elderly customers at its Customer Service Centres and at other venues in partnership with social welfare organisations. The classes teach senior citizens how to use the CLP App to check their bills, monitor their energy consumption, and make payments, bringing the convenience of new technology into their everyday lives.
CLP is committed to helping elderly customers use its website and app, understanding that their needs may differ from other user groups. A dedicated Elderly Support Hotline has been set up to provide tailored individual assistance and specialised help, delivered with care and clarity.
