Terms and Conditions
This document sets out the eligibility criteria, application procedures, data handling arrangements, verification requirements, measures for handling non-compliance, disclaimers, and the final decision-making authority for the CLP Electricity Subsidies for the Underprivileged Families Programme (hereinafter referred to as “the Programme”).
1. Eligibility Requirements
A beneficiary shall satisfy all of the following requirements; otherwise, the application shall not be accepted:
Hold a valid Hong Kong Identity Card; and be a Hong Kong Permanent Resident or have held Hong Kong resident status* for not less than one year;
Reside within CLP’s electricity supply area (including Kowloon, the New Territories, and outlying islands, except Lamma Island);
Satisfy one of the eligibility categories set out below:
A. Elderly Category (Singletons or doubletons aged 65 or above)
The beneficiary shall be in receipt one of the following:
- Comprehensive Social Security Assistance (CSSA); or
- Old Age Living Allowance (OALA).
B. Low-income Family Category
The beneficiary shall be in receipt one of the following:
- Working Family Allowance (WFA); or
- Comprehensive Social Security Assistance (CSSA); or
- Full Grant under The School Textbook Assistance (TA); or
- Full remission under the Kindergarten and Child Care Centre Fee Remission (KCFRS)
C. Persons with Disabilities Category
The Beneficiary shall hold or be receiving in receipt of any one of the following:
- Registration Card (RC) for People with Disabilities; or
- Comprehensive Social Security Assistance (CSSA) Scheme with Transport Supplement; or
- Social Security Allowance (SSA) Scheme with Disability Allowance
(Note: Categories A, B and C apply only to Beneficiaries who hold a CLP residential electricity account.)
D. Subdivided Units (SDU)^ Household Category
The Beneficiary shall satisfy all of the following:
- Lives in a subdivided unit in adverse conditions; and
- No individual CLP electricity meter is installed for the subdivided unit; and
- Not holding any CLP electricity account (including residential or non-residential accounts).
- Hong Kong Permanent Residents (holding a valid Hong Kong Permanent Identity Card); or
- Persons admitted to Hong Kong on a Permit for Proceeding to Hong Kong and Macao (commonly known as the “One‑way Permit”) and holding a valid Hong Kong Identity Card shall be regarded as Hong Kong residents.
- Subject to **Definition (II)**, any person holding a valid HKIC, a Certificate of Exemption (if applicable) issued under Cap. 177A, or a recognisance form issued under Cap. 115 shall not be eligible for the Programme.
【^Note on Subdivided Units】
According to the latest information of the Buildings Department (as of 27 January 2025), “ Subdivision of a flat (Subdivided units) - Buildings Department ” refers to a unit within a building, as shown on governmentapproved building plans, that has been altered and partitioned into two or more independent rooms. Under the Programme, the Subdivided Units Category also covers cubicle flats, bedspaces/lofts, rooftop structures, squatter huts, licensed structures and wooden houses, as well as privately‑owned premises situated in industrial or commercial buildings. However, it does not include any housing or accommodation provided or subsidised by the Government or Non-governmental Organisations (“NGOs”) (including but not limited to interim housing, single‑person hostels and transitional housing), nor does it include any place used for street sleeping.
2. Application Procedures and Required Information
Applications shall be submitted within the designated application period through participating NGOs or community partners of the Programme (including referrals via members of the Legislative Council or District Council). Individual applications shall not be accepted.
CLP Power Hong Kong Limited (“CLP”) does not require Beneficiaries to provide personal data; any information supplied by Beneficiaries to participating NGOs or community partners is provided on a voluntary basis.
- However, the Beneficiary expressly understands and agrees that failure to provide information necessary for processing shall result in the application not being processed and not being regarded as valid. For processing, the Beneficiary shall provide the following information:
- Full name in Chinese and English
- Residential address
- Hong Kong Identity Card number
- Information of supporting documents and corresponding document numbers
- CLP electricity account number and registered name, or bank account number and name of the bank account holder.
Apart from the above mandatory information, any additional personal data the Beneficiary may provide during the process are provided on a voluntary basis, including but not limited to, other particulars of the Hong Kong Identity Card or supporting documents, CLP electricity account number and registered name, bank account number and account holder’s name (applicable to the category).
Where any third‑party information is submitted (including name, telephone number, email address, CLP electricity account number and registered name, or bank account number and account holder’s name), the Beneficiary warrants that express prior authorisation has been obtained from the relevant individual.
The Beneficiary shall read and understand the Personal Information Collection Statement prescribed by the NGO or community partner before submission.
3. Data Verification and Authorisation
CLP and its partnering NGOs or community partners shall have the right to conduct a comprehensive review of the information provided by the beneficiary, to verify whether the beneficiary meets the eligibility requirements of the Programme, and to ensure that all information submitted is true, complete and accurate. The beneficiary understands and agrees that the relevant information may be disclosed by the NGO or community partner to CLP for the purpose of processing the application.
4. Subsidy Arrangement
CLP shall deposit the subsidy into the CLP electricity account number provided by the Beneficiary at the time of application (applicable to the Elderly, Low‑income and Persons with Disabilities categories) or into the bank account number provided (applicable to the SDU household category). The Beneficiary understands and agrees that CLP shall not be responsible for any agreement between the Beneficiary and any third party.
5. Amendment of Information
If the Beneficiary needs to amend any information after submission but before disbursement (including the application category, HKIC number, type and number of supporting document, CLP electricity account number and registered name, or bank account number and name of the bank account holder), the Beneficiary shall request the relevant NGO or community partner to cancel the original application and resubmit a new one. The resubmitted application shall be treated as a new application. Otherwise, the Beneficiary may not receive the subsidy due to incorrect information, and CLP shall not re-issue any subsidy in such circumstances.
6. Verification and Handling of Non-Compliance
CLP may conduct an inspection at the residential address provided by the beneficiary within 12 months after the application has been approved.
If the Beneficiary knowingly or wilfully provides false information, conceals any facts, or submits a duplicate application, CLP shall have the right to cancel the application and withdraw or cease disbursement. Any subsidy already disbursed shall be fully recovered through the CLP electricity account or returned by the Beneficiary, who shall bear corresponding legal liabilities.
7. Disclaimer
CLP shall not be liable for any failure to operate the Programme as planned due to infection by computer viruses, defects, tampering, unauthorised intervention, fraud, technical failures or any circumstances beyond CLP’s control affecting the security, fairness, integrity or proper administration of the Programme. CLP reserves the right to take necessary and reasonable actions, including remedying, adjusting or suspending the Programme.
8. Final Decision‑Making Authority
All applications are subject to CLP’s approval. As the Programme has a quota limit, a successfully submitted application may still fail to receive a subsidy if the quota has been filled.
An application may be rejected if the information submitted fails to meet the relevant requirements.
The Beneficiary must be a residential customer within the CLP supply area. Only one Beneficiary application shall be accepted under the same CLP electricity account. Any applications submitted by the same Beneficiary holding more than one electricity account, or multiple applications under the same registered account holder, shall be regarded as a single application.
Each household may submit only one application during the Programme year; duplicate applications shall not be accepted.
These Terms and Conditions are available in both Chinese and English. In the event of any ambiguity, inconsistency or conflict between the two versions, the English version shall prevail.
CLP reserves the absolute right to make the final decision on applications under the Programme and to amend these Terms and Conditions at any time without prior notice.
