Small amount bill
If your bill amount is equal to or less than HK$150, it is classified as small amount bill and will be carried forward to your next bill.
Who this applies to
This service only applies to Residential and Non-Residential customers (excluding Bulk Tariff and Large Power Tariff Customers). It occurs when your bill amount is equal to or less than HK$150.
Small amount bills do not apply to customers using Bank or Credit Card Autopay, who will be charged as usual.
What to expect
To encourage a greener society, we will:
- Not send you a hard copy of your bill if your bill amount is equal to or less than HK$150; and
- Carry forward your small amount bill to your next bill.
We will send you a notification letter the first time you have a small amount bill. After that, we will carry forward your small amount bills automatically.
Frequently Asked Questions
1. Is suppression of small amount bills to residential customer a new arrangement?
- Suppression of small amount bill is not a new arrangement. To facilitate residential customer to check the government subsidy/balances, CLP has resumed to send small amount bill since 2008.
- As it has been more popular for residential customers to use CLP website and CLP web/app for viewing the bills and government subsidy information, small amount bill arrangement will be resumed for residential customer with effective from May 2023.
- Autopay customer will not be affected, and the bill will be sent as usual.
2. How can I view the small amount bill?
- Customer may login to CLP website or CLP Web/App to view the latest bill details, including small amount bill and Government Subsidy entitlements/balances.
- If customer has registered for eBill, eBill can be received through emails simultaneously.
3. Do I need to pay for small amount bill?
- The bill amount of small amount bills will be automatically deferred to the next bill and customer is not required to make payment. Until the bill amount exceeds HK$150, CLP will send paper bill to customer as usual. Customer may accord to the bill payment due date to make payment.
- For customer using autopay service, as payment instruction has already made to the bank, even the bill amount is HK$150 or less, it will be charged from the bank on payment due date.
4. Why arrangement on small amount bill for autopay customers are different?
- Customer using autopay service has already made the payment instruction to the bank, even the bill amount is HK$150 or less, it will be charged from the bank on payment due date, hence, we have to inform customer in advance.
Small amount bill samples
- Residential Tariff
- Non-Residential Tariff
Above: Small amount bill sample for Residential Tariff customers, with a message to customers below the bar chart and a note that their bill has been carried forward to the next bill.
Above: Small amount bill sample for Non-Residential Tariff customers, with a message to customers below the bar chart and a note that their bill has been carried forward to the next bill.
