Protecting your account security is our top priority. Complete the simple identity verification process to ensure you can use all features of your CLP One account.
Please ensure that the name you enter matches the registered customer name on your electricity bill (the English name on your identity document).
For example, CHAN Wing Ching
*Please omit any commas
Please make sure the HKID number that you have entered should have included all letters and numbers but not the brackets. For example: A1234567
Besides, you may encounter an error if the HKID number that you have input have not yet verified by CLP previously. That is, you should have provided HKID copy to CLP for verification when you applied for an electricity account. Alternatively, you can choose to use CLP account number for account binding.
If you encountered problems during the setup process, please click here to fill in eForm, select "CLP App, Online Service and eBill" in the form, fill in the required information and submit it to us. You may also contact us through our Customer Service Hotline.
For example, Z6833655
*Please omit any brackets
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