Help and support

7x24 hours support for the most commonly asked questions. Get the answer you need at your own convenience right at your fingertips.

   

Tip:

A list of services can be self-served in our Interactive Voice Response System (IVRS) :

  • Make or change electrical installation inspection
  • Check your billing account balance
  • Request a copy of your bill
  • Request extension of your payment due date

For details, please refer to the user manual for a fast access to the above and other most frequently requested services of our customer service hotline (2678 2678).

Note:

SmartEngery@MongKok - Suspension of Elevator Services

 

This customer service centre is currently undergoing elevator upgrade works and elevator services will be suspended during this period.

Details are as follows:

 

 

Period of Suspension

 

From 19th February to 30th April 2024

 

 

DOMEO Pick-up Service counter on the 4th floor is now closed until mid- May. 

Please choose other pick-up locations or delivery methods.

 

Customer services and EE&C appliance advisory services will remain unchanged.

Customers can access to the 1st to 3rd floors using the staircases.

 

Apologies for any inconvenience caused.

Customer Service Centres 

Our Customer Service Centres are conveniently located across Kowloon and the New Territories. If you have any query about your electricity account or bill, or wish to obtain more information about CLP and our energy initiatives, please visit any of our Customer Service Centres listed below: 

SmartEnergy@MongKok

Smart Energy@Mong Kok is a five-storey building located in Mongkok. As CLP’s flagship store, it promotes low carbon living and electric cooking.

Smart Energy@Kwun Tong promotes energy efficient electrical appliances. The Centre introduces self-service technologies to facilitate the electricity service application and billing enquiries. Grab & Go machines and Pay & Go lockers are also available to provide you a more flexible shopping experience.

In Shum Shui Po Customer Service Centre, you can speak with our customer service staff and experience smart home products. You can also learn more about green living and purchase energy efficient appliances.

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Tai Po Eco Home is a one-stop green lifestyle centre, which brings smart and green living ideas to the residents in the New Territories.

SmartEnergy@YuenLong promotes smarter and greener lifestyles. You can also experience the CLP e-Journey by trialling various smart mobile services at the Centre, so as to get a taste of smart living.

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