Register as "Life Support Customer”

When we have scheduled maintenance or power system upgrades, affected customers who have registered life-support equipment will receive advance push notifications, providing information about the outage schedule and the expected restoration timeframe for the supply address.

These notifications will be dispatched through the CLP Mobile App. Kindly ensure that the application is downloaded and that the push notification feature is activated. For more information, please refer to our service details available at Life Support Customer.

Important Notice
The Planned Power Outage Notification Service is specifically designed for CLP customers who rely on life support equipment. Take action to arrange backup power supply and consult your physician. While CLP will use all reasonable efforts to notify customers of planned power suspensions, factors beyond our control may affect the accuracy, timeliness, or availability of this service. CLP will not be liable for any losses, damages, costs, or expenses incurred due to the temporary power suspension forecast service, whether claimed by registered customers or others, provided there is no wilful misconduct or negligence on the part of CLP and without prejudice to the Electricity Supply Rules.

Does your supplied address necessitate life-sustaining equipment that depends on electricity?

Yes

Customer Information

CLP account number

The 11-digit account number is printed on your electricity bill. Hyphens are not required to enter.

English Name of Registered Customer

Please refer to the name on the top right corner on the electricity bill.

Identification Verification Document Type

Please use the identification document you used to apply for your account

Hong Kong ID

Please enter the first 4 characters of your HKID number (including the English letter)

Passport / Others

Business Registration Number

Registered Email Address

Confirm Registered Email Address

Mobile Number (for important service updates)

Please ensure that the provided number can receive SMS notifications for OTP verification and important service updates.

Caregiver or Emergency Contact Information

Optional. The information will enable us to provide enhanced support when necessary.

Please consider whether consent should be obtained from the caregiver or emergency contact person before providing his/her name and contact number.

Note: The Planned Power Outage Notification Service is only provided to registered life-support customers. Caregivers or emergency contacts will not receive related push notifications.

Name of the caregiver or emergency contact

Relationship with the applicant

Contact Number of the caregiver or emergency contact

Please read before you submit:

CLP's personal information collection statement and privacy policy statement.

I acknowledge that I have read, understood and agree to the Personal Information Collection Statement (“PICS”).

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