Apply for account closure through CLP Mobile App or our online portal. Simply choose termination date, refund method and final bill delivery method and it's done. Apply at least 3 working days before your preferred termination date to ensure a smooth account closure.
Are you relocating to another premise within Kowloon, New Territories or the Outlying Islands? CLP offers the convenient of a single application to manage both your move out and move in electricity services. Click here for more information.
Note:
You can link your electricity account to Domeo and login Domeo to view the point information and redeem (if applicable), otherwise, the points will be forfeited on the move-out effective date.
Log in using your CLP One Profile to easily apply for account closure. This secure method allows us to refund your deposit via Electronic Fund Transfer or by cheque. For security reason, any applications for account closure not using CLP One Profile, deposite refunds will be processed by cheque only. Log in to apply for move out in 4 easy steps:
Even after closing your electricity account with CLP, you can still keep your CLP One Profile. By maintaining your profile, you can continue to access:
Energy-Saving Tips: Receive up-to-date tips on how to save energy, helping you make informed choices for your next home.
Simplified Reapplication: If you move to a new home within Kowloon, the New Territories, or the Outlying Islands, you can easily reapply for electricity services with your existing profile, simplifying the setup process.
Why Keep Your CLP One Profile?
Your CLP One Profile gives you continued access to valuable insights, even without an active electricity account. This makes it easier to stay informed, and reconnect with CLP when needed.
Download the CLP Mobile App to effortlessly submit your account closure application and take full control of your account with CLP One Profile.
What happens next
Final bill and deposit refund
You should receive your final bill about 5 working days after your termination date.
After you receive your final bill, you should receive your deposit refund within 5 working days. We will send your deposit refund through your preferred method (e.g. cheque or electronic funds transfer).
Tip:
If you require additional assistance, please contact us via an online form. We will respond as soon as possible.
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