Apply for account closure or service relocation (Residential)
Planning to move out or relocate? You can quickly process account closure or relocation procedures through online application.
Please apply at least 3 working days before your chosen end date to ensure your account closes smoothly.
Does your account termination require applying for a new electricity account at the same time?
Account closure
Planning to terminate your electricity service? Apply online now - it's simple and fast! If you apply through CLP One account, you can choose from multiple deposit refund options: cheque refunds take 8 working days, Electronic Fund Transfer (EFT) takes only 5 working days, or instant transfer to your existing electricity account upon your final bill.
To keep your Domeo Points, please link your CLP One account to your Domeo account first. We recommend that you check and utilize your Domeo points before closing your account, as they will expire on the deactivation date.
Apply in just a few simple steps
Log in to your CLP One account and make sure you've linked the electricity account you want to terminate
Choose your account termination date, final bill delivery, and deposit refund method. Click here to view required documents
After successful termination, you'll receive your final bill in about 5 working days, followed by your deposit refund within 8 working days via your chosen method
If you don't use CLP One account to apply for termination, deposits will only be refunded by cheque.
Required information & documents
- Basic information
• Address for service termination
• Account number for termination
- Final bill delivery
• By electronic: Email address
• By mail: Mailing address
- Deposit refund information
• Bank auto-deposit: The registered customer's bank account number and account holder name, and
bank passbook or bank statement (showing holder's name and account number)
• If refunded by cheque: Mailing address
Apply For account closure
You already have an online account with linked electricity service
You have electricity service but haven’t set up an online account
Electricity service relocation
One application handles both closing your old account and opening your new one! You can choose to transfer your deposit balance and enjoy seamless service when you move.
Apply via CLP One account to earn 500 Domeo Points. Redeem for the latest smart products and home essentials.
* Terms and conditions of CLP ONE App and Domeo Rewards apply.
To keep your Domeo Points, please link your CLP online account to your Domeo account first. We recommend checking and using your points before moving, as any unlinked points will expire on your move date.
Apply in just a few simple steps
Log in to your CLP One account and make sure you've linked the electricity account you want to terminate
Choose your account termination date, final bill delivery, and deposit refund method. You can also transfer remaining deposit to your new account. Click here to view required documents
Once submitted, you’ll receive a confirmation SMS on the same day.
The application approval process is generally completed within 3 working days.
Required information & documents
- Basic infomation
• Address for service termination
• Account number for termination
• The Complete Address Of The Property.
- Identification documents
• For Individual Customer: Identity Document (E.G., Hong Kong Identity Card, Passport; Chinese Travel Permit Or China Resident Identity Card Etc.)
• For Corporate Customer: Company Business Registration
- Final bill delivery
• By electronic: Email address
• By mail: Mailing address
- Deposit refund information
• Bank auto-deposit: The registered customer's bank account number and account holder name, and
bank passbook or bank statement (showing holder's name and account number)
• If refunded by cheque: Mailing address
- [For premises with an existing or inactive electricity account] Additional document
• The Latest Sale And Purchase, Or
• The Latest Tenancy Agreement, Or
• The Latest Tenancy Agreement And Surrender Letter
Remark:
1. If the existing registered customer has passed away and you are taking over the account, please upload the death certificate.
2. Please scan your documents one page at a time. If the document is in a horizontal two-page format, please scan the left and right pages separately.
3. CLP will process your application once we receive your Sale and Purchase Agreement or Tenancy Agreement along with the required identification document. CLP will consider the date specified in your submitted tenancy agreement or purchase agreement as the effective date, unless otherwise specified in the application.
CLP reserves the right to terminate your application without notification if the required documents are not received within 7 days of the application submission.
Apply for electricity service relocation
Use your existing online account to apply for service
You have electricity service but haven’t set up an online account
Apply via the CLP mobile app
From account setup and payment to electricity usage management — all in CLP One app!
Enjoy exclusive offers when you download:
🎁 Welcome reward Apply anytime, anywhere to earn 500 Domeo Points
💰 Deposit discount Enjoy 30% off your deposit with autopay setup
⚡ Pay your way Supports various payment methods for your convenience
📊 Usage management View electricity usage and billing details at a glance
- You will receive your first bill within two months after your service is activated.
- The initial deposit will be reflected in your first bill. The account deposit balance (if any) will be refunded to the registered customer after closure of the account.
30% off deposit discount with bank autopay
New residential customers who successfully set up bank autopay within the first year of electricity supply are eligible for a 30% off deposit discount on the new residential deposit.
Remark：
1. Deposit amount depends on the residential unit area.
2. The discounted deposit amount will be automatically refunded to the eligible customer’s account.
Frequently Asked Questions (FAQ)
If the registered account holder has passed away and there is a deposit balance remaining in the electricity account after the final bill is issued, third party refund can be accepted by family member, and the deposit balance will be refunded to the applicant.
How to apply:
Please send the following documents to CLP Power Hong Kong Limited, Billing & Credit Control Branch, 3/F., 8 Laguna Verde Avenue, Hung Hom, Kowloon, or submitted to any of our Customer Service Centre:
- Copy of Death Certificate of the registered customer
- CLP Deposit Refund Application Form D
- HKID copy of the recipient
Note: This address is our back office operation centre, not a Customer Service Centre, please do NOT visit in person.
Yes. If you're moving to Kowloon, New Territories, or outlying islands, you can apply for electricity service relocation.
You should receive your deposit within 8 working days after you receive the final bill.
If your Domeo account is linked, your Domeo points will automatically transfer and be retained. If your Domeo account is not linked, Domeo points will expire on the deactivation date. We recommend linking your account or redeeming Domeo points before relocation.
You can get your electricity set up or transferred online in just a few steps.
Track the progress of your applications.
