All account termination and deposit refund procedures can be processed via CLP website. Simply choose termination date, refund method and final bill delivery method and it's done. Apply at least 3 working days before your preferred termination date to ensure a smooth account closure.
Note:
You can link your electricity account to Domeo and login Domeo to view the point information and redeem (if applicable), otherwise, the points will be forfeited on the move-out effective date.
If your old premise has an online account, you are suggested to log in to apply for move out in 4 easy steps:
You should receive your final bill about 5 working days after your termination date.
After you receive your final bill, you should receive your deposit refund within 5 working days. We will send your deposit refund through your preferred method (e.g. cheque or electronic funds transfer).
Tip:
If you require additional assistance, please contact us via an online form. We will respond as soon as possible.
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