Apply for account closure (Residential)

Close your home’s electricity account easily by applying online. Apply at least 2 working days before your preferred termination date.

This online application takes about 5 minutes to complete. Please note that you must log in to apply for account closure online. 

At a glance

For "CLP Online" customer, you may login to submit your application for account closure. If you do not have an online account, please sign up now.

To ease your account closure, please apply at least 2 working days before your preferred termination date.

Note:

All Eco Points should be used before the date of account closure, otherwise they will be considered forfeit. All points cannot be transferred to other electricity accounts.

What happens next

Final bill and deposit refund

You should receive your final bill about 5 working days after your termination date. 

After you receive your final bill, you should receive your deposit refund within 5 working days. We will send your deposit refund through your preferred method (e.g. cheque or electronic funds transfer).

Account unbinding

Once you apply for account closure, you should unbind your online account from your: 

  • Email
  • Mobile number
  • Facebook account 
  • WeChat account 
  • Apple ID
  • iAM Smart

Please unbind your online account to set up an online account for your new electricity account.