Apply for account closure (Residential)

You can easily close your home's electricity account online. Apply at least 2 working days before your preferred termination date to ensure a smooth account closure.


All Eco Points must be redeemed before the account is closed, or they will be considered forfeit. All points are non-transferable to other electricity accounts.

If your old premise has an online account, you are suggested to log in to apply for move out in 4 easy steps: 

Move out procedures

After the application, you can check the termination status anytime:

Alternatively, you can submit online form for closing your account.

What happens next

Final bill and deposit refund

You should receive your final bill about 5 working days after your termination date. 

After you receive your final bill, you should receive your deposit refund within 5 working days. We will send your deposit refund through your preferred method (e.g. cheque or electronic funds transfer).


If you require additional assistance, please contact us via an online form. We will respond as soon as possible.

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