In order to simplify the process of the Domeo rewards redemption platform, CLP is gradually enabling automatic linkage between the CLP online account and the Domeo account for selected customers who currently hold CLP online account. Customers can directly log into Domeo and enjoy a smooth experience for earning and redeeming points.

Benefits after programme upgrade

Am I eligible for programme upgrade?

If you meet the following criteria and not yet linked to Domeo before March 2024, you will be our selected customer and recieve email notification from April 2024 (by different phases):​

  • Valid residential account and CLP online account
    (Logged-in once)
  • Valid email address​
  • Accepted the direct marketing consent

Next Recommended Actions

Step 1: Click 'Login CLP Online Account' in the email.

Step 2: Log in your CLP Online Account.

Step 3: Click 'Domeo eShop'.

Step 4: Set password in the pop-up window.

Step 5: You will receive a verification email from Domeo.

Step 6: Click 'Activate Your Account'.

All Set!

Step 1 : Click 'Register' on your CLP Power Mobile App or website.

Step 2: Suggest to register with email to ensure you are entitle to be the selected customer.

Enter the One-time password (OTP) sent to you, and click 'Verify OTP'.

Step 3: To bind your residential electricity account, follow the on-screen instructions and input your account information.

Step 1: Click “Profile”.

Step 2: Choose “Personal Information”.

Step 3: Click 'Edit' under Primary Email Addressand update your email address

Enter the One-time password (OTP) sent to you via the updated email, and click 'Verify OTP'.

Note:

If you have more than one CLP electricity account, same email address must be under your all CLP online account to be the selected customer.

Step 1: Click 'Register'.

Step 2: Follow the on-screen instructions and input your account information.

Step 3: Click 'Activate Your Account'.

Step 4: Click 'My Account and Link to Partners' to link your CLP online account

Step 5: Log in your CLP Online Account.

Linked Successfully!

Frequently Asked Questions

1) Please use the default email address to complete the activation flow to connect with CLP online account and the Domeo account in the first place. 

Step 1: Click 'Login CLP Online Account' in the email.

Step 2: Log in your CLP Online Account.

Step 3: Click 'Domeo eShop'.

Step 4: Set password in the pop-up window.

Step 5: You will receive a verification email from Domeo.

Step 6: Click 'Activate Your Account'.

All Set!

2) If you want to change your login email, please contact us through https://www.clpdomeo.com/en/contact-us , and let us know your expected Domeo login email. We will follow up with you within 3 working days and send an email to your default email address to confirm your identity.

 

Having a 'vaild email address' is one of the requirements to become a selected customer for programme upgrade therefore registering with an email ensures your eligibility and smooth experience for earning and redeeming points.

No. You can set two different passwords. CLP and Domeo staff will never ask for your password. Please remain vigilant and exercise caution if you have any suspicions.

If you register your CLP online account in April or after, your information is currently being processed. Please be patient while we handle this for you.

If you still haven't received any notification emails, it could be due to the following reasons:

  1. Your CLP account has been terminated.
  2. Your CLP online account has never been logged in before. (Log in now)
  3. Different email addresses are used for your CLP electricity account and online account. (Refer to the steps of 'change or update email address' above)
  4. You have opted out of receiving direct marketing communications. (Please fill in this form to submit changes)

You can manually connect your CLP online account and Domeo account on your own.

What is Domeo rewards platform?

Domeo is the flagship eCommerce platform of Power Connect, the rewards program of CLP Power Hong Kong Limited, to encourage its residential customers to save energy and practise low carbon lifestyle. CLP customers will be rewarded with Domeo points to enjoy a seamless experience in DOMEO.

Domeo sources diversified home products and services. With innovative ideas, Domeo strives to better serve customers’ needs by delivering an excellent shopping experience and a net-zero carbon future for customers.

With a single Domeo reward points adoption, you can unfold below key benefits:
  • No longer need to deal with two different point systems.
  • Easily check point balance at your Domeo account to enjoy a great variety of rewards.
  • Up to 10 electricity accounts can be bound with 1 Domeo account, allowing you to enjoy with families and friends.
  • With your electricity account linked to Domeo account, all your earned points will be automatically credited to your account.

You must log in to Domeo and register as a member to view your points

Eligible accounts include: 
(1) Residential accounts;
(2) Valid CLP online accounts; 
(3) Accounts for addresses that have not been moved out.

Ineligible accounts include: 
(1) Non-residential accounts;
(2) Customers without a valid CLP online account;
(3) Accounts for addresses that have been moved out.

There are several reasons for a failure to link accounts:

  1. A customer tries to link an account relating to an address that has been moved out of. A terminated account is not eligible for linking or earning points.
  2. A customer may have pressed ‘cancel’ during the linkage process. We recommend users restart the linkage process if this happens.

 

Domeo points will be deducted from the Domeo account with rewards that have earlier expiration dates.



For any enquiry about rewards redemption and details of product purchase orders, please contact the customer service hotline of Domeo at 2678 2626 for assistance or refer to Domeo Rewards Programme Terms and Conditions.
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