CLP residential account holders who have participated in the "Power Connect" program, are required to register for a CLP online account and Domeo account respectively, and then link these 2 accounts before they can redeem the rewards.
For better convenience, CLP is about to upgrade its services! In different phases, we will gradually connect the selected CLP online accounts with Domeo starting from April 2024, and they will be able to enjoy the simplication of linking up with their Domeo accounts.
What Should I Do?
Account Status
Next Step
√ CLP online account
√ Linked Domeo account
No action required, please continue to support
√ CLP online account
X Not linked/do not have Domeo account
Eiligible for the "upgrade rewards program" which will start from April 2024
X CLP online account
X Domeo account
Register for a CLP online account as soon as possible
If you have any Domeo point related enquiry, please contact the customer service hotline of Domeo at (852)2678 2626 for assistance.
How to become a selected customer
you need to have
.a "valid CLP Online Account"*
.a "valid registration email"**
*valid CLP online account means the CLP online account has been logged in before
**valid registration email , define as below :
Email status
Examples
Can it be upgraded?
The email has been used to register with ONE CLP online account
The email has been used to register with MORE THAN ONE CLP online account under the same register owner
Email: abc@xxx
CLP online account: 1
Holder: A
Email: abc@xxx
CLP online account: 1
Holder: A
Email: abc@xxx
CLP online account: 2
Holder: A
√
√
The email is used to register with MORE THAN ONE CLP online account under different registered owners
Email: abc@xxx
CLP online account: 1
Holder: A
Email: abc@xxx
CLP online account: 2
Holder: B
X
We will contact you individually to further verify the situation.
Frequently Asked Questions
Domeo is the flagship eShop of CLPe Commerce and a reward programme for Hong Kong citizens.
Domeo offers home products and services with excellent shopping experience. With innovative ideas, Domeo strives to better serve customers’ needs and contribute to their low-carbon lifestyle.
With a single Domeo reward points adoption, you can unfold below key benefits:
No longer need to deal with two different point systems.
Easily check point balance at your Domeo account to enjoy a great variety of rewards.
Up to 10 electricity accounts can be bound with 1 Domeo account, allowing you to enjoy with families and friends.
With your electricity account linked to Domeo account, all your earned points will be automatically credited to your account.
Eco Points can no longer be used from 1 March 2023. They will be replaced by Domeo Points.
For the customers enjoy more convenient services, CLP is about to upgrade its services! We will gradually connect the selected CLP online accounts with Domeo starting from April 2024, and they will be able to enjoy the simplication of linking up with Domeo redemption platform.
All unconverted Eco Points will expire according to its original expiry date. For more details please check your Domeo account.
You must log in to Domeo and register as a member to view your points
Eligible accounts include: (1) Residential accounts;
(2) Valid CLP online accounts;
(3) Accounts for addresses that have not been moved out.
Ineligible accounts include:
(1) Non-residential accounts;
(2) Customers without a valid CLP online account;
(3) Accounts for addresses that have been moved out.
There are several reasons for a failure to link accounts:
A customer tries to link an account relating to an address that has been moved out of. A terminated account is not eligible for linking or earning points.
A customer may have pressed ‘cancel’ during the linkage process. We recommend users restart the linkage process if this happens.
If you have more than one CLP online account linked to domeo account, it will be first-in-first-out by expiry date.
^Domeo is CLP’s service provider for operating the Rewards and Redemption Scheme. Eco Points will be converted to Domeo Points from 1 March 2023.
#Welcome offers are provided by CLPe Commerce Limited (“CLPeC”), a service provider of CLP Power and a wholly owned subsidiary company of CLP Group. For any enquiry about rewards redemption and details of product purchase orders, please contact the customer service hotline of Domeo at 2678 2626 for assistance or refer to Domeo Rewards Programme Terms and Conditions.
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