Starting from 1 September 2023 to 31 December 2023, customers who have linked your CLP electricity account to Domeo account and completed your first Domeo eShop redemption in 2023, you will be rewarded with 400 Domeo Points and a total worth of $400 cash vouchers* with rewards Double-up! Rewards are limited, complete your first redemption now#!
CLP’s rewards programme has been upgraded! The new Domeo rewards platform offers you easy access to abundant rewards including home appliances and lifestyle products. For customers who link your CLP electricity account to Domeo account now, all Eco Points will be converted into Domeo Points automatically. The programme will be extended to 29 February 2024, in order to allow more customers to enjoy our rewards. Please be reminded to link your account now as all unconverted points will be expired on 1 Mar 2024 if you have not linked your account on or before 29 Feb 2024.
*1. During the promotion period from 1 September 2023 to 31 December 2023, customers who already linked their accounts and completed their first Domeo eShop redemption in 2023, will be rewarded with total worth of $400 cash vouchers, including three German Pool discount codes (a $100 cash voucher and two $50 cash vouchers) and one VLoveShopping referral code. (Customer who has successfully registered as a VLoveShopping member with the referral code, will receive an email containing four promotion codes of $50 cash vouchers).
*2. During the promotion period from 1 September 2023 to 31 December 2023, customers who already linked their accounts and completed their first Domeo eShop redemption upon 1,000 points or above in a single transaction, will be rewarded with 400 Domeo Points.
#Terms and conditions apply.
How to redeem?
1. $400 cash vouchers: If customers have completed their first Domeo eShop redemption in 2023, a notification email will be sent from CLP on or before 7 working days of the coming month, which includes 1 VLoveShopping referral code and 3 German Pool discount codes.
2. Enter your personal information and referral code you received from our email to register member
3. Check your registered email and get the promotion codes.
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2. Enter your referral code you received from our email
3. Check your registered email and get the promotion codes
2. Enter your discount code before your payment
2. 400 Domeo Points: Customers will be rewarded with an additional 400 Domeo Points if their first Domeo eShop redemption in 2023 is completed with 1,000 points or above in a single transaction. The Domeo points will be credited to eligible account within 45 working days after order completion.
For customers who have linked your CLP electricity account to Domeo account already, and completed reward redemption, you can link up to 10 electricity accounts to 1 Domeo account, allowing you to enjoy earning points and redeeming rewards with families and friends.
Key dates with important note
What to do next
If you’ve already had your Domeo account and is linked to your electricity account
- No action is required.
- Your Eco Points will be automatically credited to your Domeo account.
If you’ve already had your Domeo account but have not bound with electricity account yet
- Link your electricity account to your Domeo account to have your Eco Points automatically credited to your Domeo account.
If you have any point related enquiry, please contact the customer service hotline of Domeo at (852)2678 2626 for assistance.
How to convert Eco Point to Domeo Point?
2. Click “Link CLP account”.
3. Follow the instructions to log in to your CLP online account.
4. Click "Confirm".
5. Linkage completed. Your Eco Points will be automatically converted to Domeo Points.
2. Click “Register” and follow the instructions to register as a Domeo member.
3. After completing the Domeo member registration, you can link your electricity account to your Domeo account.
4. Click “Link CLP account”.
5. Follow the instructions to log in to your CLP online account.
6. Click “Confirm”.
7. Linkage completed. Your Eco Points will be automatically converted to Domeo Points.
Frequently Asked Questions
The promotion period for this campaign will start from 1 Sep 2023 to 31 Dec 2023.
During the promotion period from 1 September 2023 to 31 December 2023, customers who have completed the first Domeo eShop redemption in 2023 with 1,000 points or above in a single transaction, you will be rewarded with a total worth of $400 cash vouchers and 400 Domeo Points.
You may learn how to earn more points through visiting our Earn Points Strategies page.
(1) $400 cash vouchers: Eligible customers will receive a notification email sent from CLP within the first 7 working days in the coming month after the order completion, including three German Pool discount codes (a $100 cash voucher and two $50 cash vouchers) and one VLoveShopping referral code*.
* Customer who has successfully registered as a VLoveShopping member with the referral code, will receive an email containing four promotion codes of $50 cash vouchers
(2) 400 Domeo Points: The Domeo points will be credited to eligible Domeo account within 45 working days after order completion.
(1) VLoveShopping cash vouchers: Available to use at www.VLoveShopping.com , only one Promotion Code can be used per order. This Promotion Code cannot be used in conjunction with other coupon codes, shopping coupons, cash coupons, and shopping gift coupons.
(2) German Pool cash vouchers: Available to use at Domeo eShop - German Pool campaign page, only one Discount Code can be used for each transaction,
-$50 discount code: Enjoy HK$50 discount for a single transaction net amount at or above $51 for selected German Pool products.
-$100 discount code: Enjoy extra HK$100 discount for a single transaction net amount at or above $101 for selected German Pool products.
Reasons in not eligible to be rewarded:
(1) The 1,000 Domeo Points is not used in a single transaction;
(2) It is not your first redemption in 2023;
(3) Related transaction has been cancelled.
If you have any inquires on the transaction made, please contact Domeo Sales & Customer Services Hotline at (852) 2678 2626.
If you’ve encountered above situation, please contact Domeo Sales & Customer Services Hotline at (852) 2678 2626.
Domeo is the flagship eShop of CLPe Commerce and a reward programme for Hong Kong citizens.
Domeo offers home products and services with excellent shopping experience. With innovative ideas, Domeo strives to better serve customers’ needs and contribute to their low-carbon lifestyle.
- No longer need to deal with two different point systems.
- Easily check point balance at your Domeo account to enjoy a great variety of rewards.
- Up to 10 electricity accounts can be bound with 1 Domeo account, allowing you to enjoy with families and friends.
- With your electricity account linked to Domeo account, all your earned points will be automatically credited to your account.
Under the new reward scheme, your Eco Points will be automatically converted to Domeo Points from 1 March 2023, provided your Domeo account is linked to your CLP account. All your earned Eco Points will be transferred to Domeo Points in 1:1 ratio after account linkage. All unconverted Eco Points will expire from 1 March 2024.
Before 1 March 2023
To check your current Eco Points, you can log in to your CLP account through:
1 March 2023 onwards
Eco Points can no longer be used from 1 March 2023. They will be replaced by Domeo Points. Eligible residential customers can earn Domeo Points by linking their CLP online accounts with their Domeo accounts. You can redeem your Domeo Points for products or services on the Domeo platform.
Holders of CLP residential accounts for addresses that have been moved out of, or non-residential accounts, are not eligible for Domeo Points. However, you can use points converted to the Domeo platform previously.
For example, eligible residential account holders can still earn Domeo Points from tasks and quizzes in the Eco Fun mini game. However, moved-out residential account holders are not eligible for Domeo Points.
If your CLP online account has not been linked with Domeo account on or before March 1, 2023, you will not be able to use the point in the account. You need to link your CLP online account with Domeo account, so that Eco point will be automatically converted into Domeo points.
Eligible accounts include:
(1) Residential accounts;
(2) Valid CLP online accounts;
(3) Accounts for addresses that have not been moved out.
Ineligible accounts include:
(1) Non-residential accounts;
(2) Customers without a valid CLP online account;
(3) Accounts for addresses that have been moved out.
There is no difference in the way you earn Domeo Points compared with Eco Points. After opening a Domeo account and linking their electricity accounts to it, customers can start to earn points by adopting eServices (online move in/move out, eBill, ePayment etc), take part in Power Connect programmes, Eco Fun mini games, and yearly Summer Energy-Saving Rewards.
The only difference is that the points you are going to earn will be Domeo Points instead of Eco Points and the auto conversion only applies to those customers who have existing eco points earned and they have up till 29 Feb 2024 to open a domeo account for their existing points to be converted to Domeo points.
There are several reasons for a failure to link accounts:
- A customer tries to link an account relating to an address that has been moved out of. A terminated account is not eligible for linking or earning points.
- A customer may have pressed ‘cancel’ during the linkage process. We recommend users restart the linkage process if this happens.
If you have more than one CLP online account linked to domeo account, it will be first-in-first-out by expiry date.
^Domeo is CLP’s service provider for operating the Rewards and Redemption Scheme. Eco Points will be converted to Domeo Points from 1 March 2023.
#Welcome offers are provided by CLPe Commerce Limited (“CLPeC”), a service provider of CLP Power and a wholly owned subsidiary company of CLP Group. For any enquiry about rewards redemption and details of product purchase orders, please contact the customer service hotline of Domeo at 2280 4862 for assistance or refer to Domeo Rewards Programme Terms and Conditions.
