You can report power outages or emergency incidents by calling our 24-hour Emergency Service Hotline 2728 8333 or submitting an eForm. For a quicker response, residents of public housing estates are advised to call the Housing Department's Hotline on 2761 5555.
We strive to provide reliable and safe electricity all the time. However, unavoidable factors such as adverse weather, third-party-induced damage, and equipment failure may cause power outages. These factors may also cause occasional voltage dips and temporary interruptions to your electricity supply.
Power outages may happen more frequently during typhoon season. You can prepare for typhoons and power outages by:
If there is any life-support electrical equipment on your property, contact the nearest hospital or call 999 immediately. In the event of a typhoon:
Stay calm and use your mobile phone or a flashlight for lighting
Check if other units have also been affected
If other units have:
Check the power supply status
Tip: Please login CLP Power Mobile App and select "Notification Settings" in Profile page. You can choose to receive notifications via CLP app notifications, SMS or email.