Energy Efficient Appliance Replacement Scheme

The two phases differ in appliance category:

Phase 1: Only applications for inverter air conditioners and electric water heaters. If you only need to replace these appliances, applying in Phase 1 is recommended so you may purchase earlier. 

Phase 2: If you need to purchase refrigerators / washing machines, please apply in Phase 2.

Yes.

If your Phase 1 application is unsuccessful (notification between 30 March and 9 April), you may apply again in Phase 2 (starting 27 April 2026).

If your Phase 1 application is successful, your Phase 2 application will not be processed, regardless of whether you eventually purchase any appliance.

Note: Submitting an application does not guarantee a quota for purchase. Result notified by email shall be final.

No. The Scheme only accepts applications from elderly persons aged 65 or above who are receiving Comprehensive Social Security Assistance (CSSA) or the Old Age Living Allowance (OALA).

Online Application :   

• Applicant Full Name and Contact Number
• CLP Account Number (electricity supply address must match delivery address)
• Valid Domeo Login Email / Other Email Address (for log into designated page if choose “online purchase”; results will be sent by email only)
• Required eligibility document number and file upload (Sample)
  (JPG/PNG/PDF up to 10MB; documents must be clear and complete, otherwise the application will not be processed)
• Select the categories of appliances to be purchased (up to two categories, and no changes are permitted) 
• Select purchase method (for online purchase, a valid Domeo login email must be provided; for in‑store purchase, an appointment is required)
  🎉Those who have applied online and purchase specific models online will enjoy an Extra Reward*.

In‑person Application: (Complete the application form and submit it to staff at a CLP Customer Service Centre together with copies of the required eligibility documents.)

• Applicant Full Name and Contact Number 
• CLP Account Number (supply address must match delivery address)
• Valid Domeo Login Email / Other Email Address (for log into designated page if choose “online purchase”; results will be sent by email only)
• Copies of required eligibility documents (must be submitted together; documents must be clear and complete, otherwise will not be processed) (Sample)
• Select the categories of appliances to be purchased (up to two categories, and no changes are permitted) 
• Select purchase method (for online purchase, a valid Domeo login email must be provided; for in‑store purchase, an appointment is required)

Note: When submitting in person, staff will not check any documents. No supplementary document submission or photocopy service will be provided.

The online purchase process for this Scheme takes place on the designated page of the Domeo platform, therefore applicant’s login email is required in order to access and use it. 

If you already have a CLP One account, open the CLP App > Discover > Domeo eShop

• If it redirects to the Domeo “My Account” page, it means you already have a Domeo account. Your login email will appear under your name.
• If it redirects to the Domeo homepage, it means your Domeo account is not linked. You may register a new Domeo account and link it manually to enjoy a smoother points‑earning and redemption experience. Click here for the full tutorial.

If you do not yet have a CLP One account, please click here to learn more.

If you meet both the “Elderly Category (aged 65 or above)” and the “Persons with Disabilities Category”, then:

At the time of application:

• Select “Special Eligibility Applicant” in the application form.
• You must provide the required valid documents (CSSA for the Elderly / Old Age Living Allowance and Registration Card for People with Disabilities). After CLP verifies your eligibility, you will be classified as a Special Eligibility Applicant, result subject to confirmation by email. If only one document (Elderly or Disability) is provided, your application will be processed as a general application. If neither requirement is met, the application will be considered invalid.
• This quota is limited and allocated on a first‑come‑first‑served basis.

Subsidy amount:

• If approved, the subsidy amount will be 70% of the selling price of each appliance, capped at HK$2,700, whichever is lower.

During purchase:

• Based on the appliance categories selected during application, Special Eligibility Applicants will receive one or two unique promo codes. Each unique promo code can only be used for the specific appliance category selected during application. After the application is submitted, CLP does not accept any request to change or add appliance categories.
• Example 1: If applicants selected air conditioner during application, you will receive one unique promo code for purchasing an air conditioner only. Subsidy applies to air‑conditioner purchase only.
• Example 2: If applicants selected air conditioner and washing machine, you will receive two unique promo codes, one for each category. Subsidy applies only when purchasing the air conditioner and washing machine.

Online Purchase: Log in using the designated Domeo link, place order, and the subsidy will be deducted instantly. Applicants can also receive an Extra Reward* when purchasing specific models!

In‑store Purchase: A representative will contact by phone to schedule a purchase timeslot for purchasing at the store.

No. Once the application form for this Scheme has been submitted, no supplementary documents or amendments will be accepted. Please ensure all information is complete and accurate before submitting.

CLP will only process the first application submitted by each CLP residential electricity account in each phase. Any subsequent applications will not be processed.

If applicants selected in-store purchase and provided a valid Domeo login email, applicants may switch to online purchase immediately using the designated Domeo link sent by email.

If applicants selected online purchase, changes cannot be made.

All applicants, regardless of outcome, will receive result emails during:

• Phase One: 30 March to 9 April 2026
• Phase Two: 12 May to 15 May 2026

Email subject: “CLP Energy Efficient Appliances Replacement Scheme Application Result Notice”

Applicants will receive a notification email with the “unique promo code”, use it within the purchase timeslot to complete order, the subsidy will be deducted based on the total order amount^, and applicants only need to pay the remaining balance.

Failure to complete the purchase within the purchase timeslot will be considered as forfeiting the subsidy quota.

^ For Special Eligibility Applicants, the subsidy is calculated based on the selling price of each appliance.

It means you passed eligibility verification but were not allocated a subsidy quota. If any applicants decline their quota, waiting list applicants will be notified in order.

If you do not receive further updates by 30 September 2026, it means you will not receive a subsidy under this Scheme.

There are several possible reasons:

• Your application is still being processed – please wait patiently.
• Results will be sent between 30 March to 9 April 2026 (Phase 1) and 12 to 15 May 2026 (Phase 2) by email.
• Check your junk box and spam folder, the email subject “CLP Energy Efficient Appliances Replacement Scheme Application Result Notice”.
• Your mailbox is full – please free up space.
• The email address provided was incorrect – no follow up will be made. (Please ensure your email is accurate and valid, and that handwriting on paper forms is clear.)

Please follow the instructions in the result email to proceed purchase online or in-store after reservation.

^ Special Eligibility Applicants will receive up to two unique promo codes (based on the appliance categories selected during application).

If two appliances are selected and purchased, two different unique promo codes must be entered to calculate the subsidy amount.

Successful applicants must complete the purchase within the assigned purchase timeslot, otherwise the quota will be considered as forfeited. Late submissions and purchases will not be accepted.

If applicants forfeit the subsidy from Phase 1, your application in Phase 2 will not be processed.

Yes. The appliance you purchase already includes the basic installation service. For any additional site inspection or installation services, please refer to the supplier's Installation & Delivery Service Charge Guide. Please note that any additional charges collected by the supplier are not covered by the subsidy.

The Site Inspection service is carried out by the supplier’s qualified technicians to ensure installation feasibility. Additional charges may apply.

• For online purchase, applicants may book a site visit during checkout.
• For in-store purchase, applicants may provide staff the brand/model or size of your existing appliance for an initial assessment. If needed, you may arrange a site inspection before placing an order. But then you will need to book another purchase timeslot to complete the order.

Please click “Update Shopping Cart” under the product list. The system will recalculate the total order amount and the subsidy amount.

There are several possible reasons:

• Entered incorrectly
• The code has already been used
• The code does not match with the Domeo account provided during application
• More than TWO appliances are selected across different categories, or more than ONE unit selected within the same category.

Applicants will be notified of the result by email between (Phase 1) 30 March to 9 April 2026 and (Phase 2) 12 to 15 May 2026. Please wait patiently.

You may also contact the Domeo Customer Service Hotline at 2678 2626 for Scheme details. (Please note: The hotline and CLP Customer Service Centres do not have any information regarding application progress or approval status. Applicants do not need to call or visit the centres to enquire about the application status.)