Final bill and deposit refund (Residential)

Applied for account closure 

You should receive your final bill about 5 working days after your deactivation date. 

We will ask for your preferred channel (e.g. email or mail) when you apply for account closure.

Check your application status.

Received a final bill even though you did not apply for account closure

Your electricity account was closed because someone opened an account at your supply address. 

If you have any queries about the account closure, please contact us.

Applied for account closure 

• Not enough: You may settle the outstanding amount through your preferred payment method.
• More than enough: We will automatically refund your remaining deposit within 5 working days of your final bill. You may indicate your preferred refund method when you apply for account closure (e.g. cheque or electronic funds transfer).

Received a final bill even though you did not apply for account closure

• Not enough: You may settle the outstanding amount through your preferred payment method.
• More than enough: You must apply for a deposit refund.