Payment methods (Residential)

As a residential customer, you can choose your preferred payment method to settle bill payments in convenient and secure ways.

30% discount on deposit for new move in residential customers.

Payment could be easy and convenient. Now you can pay the bill online without logging in.

To check your account number and bill amount, you can get a copy of your bill and read your bill. You can also pay your bill with the following payment methods:

Benefits

  • Receive a 30% discount on your initial security deposit (Bank Autopay residential customers only).
  • Avoid late payment charges and manual transactions through automatic bill payments.
  • Apply for free, value-added payment services such as Payment alert and eReceipt

How to set up

To set up Bank Autopay, you must have a savings or current account with any bank in Hong Kong. The name of the bank account holder and the registered customer of an electricity account can be different. 

Application channels
How to apply

Online

Login or register your CLP online account. 

Select “Profile” and submit your application in “eAutopay Application

Phone

Call our Customer Service Hotline. Please have your electricity account number ready when you call.

Mail

Submit the completed authorisation form (PDF) to your bank.

Note:
  • As the application takes about 4 weeks to process, you cannot use Autopay for your current bill. Please use other payment methods until we show the Autopay debit date on your next bill.
  • Some banks may charge a service fee for handling Autopay applications. Please contact your bank for more details. 

How to set up

To set up Credit Card Autopay, you must have one of the following cards:

Card
How to apply

BEA credit card

Mail the completed BEA Autopay Authorisation form (PDF) to: 
CLP Power Hong Kong Limited, 
Retail Support Services/Credit & Revenue Collection Section, 7/F., Shamshuipo Centre, 215 Fuk Wa Street, 
Kowloon 

 
Or, you may fax the completed form to 2678 6721.

BoC credit card or China UnionPay

Dual Currency credit card

Mail the completed BoC Autopay Authorisation form (PDF) to: 
BOC Credit Card (International) Limited, 20/F., 
BOC Credit Card Centre, 
68 Connaught Road West, 
Hong Kong

Dah Sing Bank credit card

Mail the completed Dah Sing Autopay Authorisation form (PDF) to: 
Dah Sing Bank Ltd., 
G.P.O. Box 333, 
Hong Kong 

 
Or, you may fax the completed form to 2598 1836.

American Express card

Call the Cardmember Hotline stated on the back of your American Express card.

Note:

As the application takes about 4 to 6 weeks to process, you cannot use Autopay for your current bill. Please use other payment methods until we show the Autopay debit date on your next bill.

You can make payment quickly and securely through the following apps and services:

One touch to a world of convenience.

Enjoy a world of convenience through the CLP Power Mobile App. Through the app, you can:

  • Get reminders when your bill is ready.
  • View and pay your bills anytime and anywhere.
  • Track your consumption to reduce your next bill.
  • Pay on behalf of your parents or loved ones. 

How to pay

  1. Download the CLP Power Mobile App from the App Store or Google Play.
  2. From the Home screen, click ‘Bill’.
  3. (Optional) Click 'View Current Bill' for more information about your bill.
  4. Click ‘Pay’.
  5. Pay through Faster Payment System, WeChat Pay HK or AlipayHK. 

About FPS

You can use any mobile banking app or stored value facility to scan the QR code on your bill and pay for your electricity bill. The Bank of China (Hong Kong) supports FPS through its BoC Pay mobile app. The app can be used in Hong Kong and Mainland China. 

How to pay: BoC Pay mobile app

1. Download the BoC Pay mobile app from the App Store or Google Play.

2. From the Home screen, click "Scan to Pay".

3. Scan the FPS QR code on your electricity bill. If you are unsure of your account details, you can check your bill.

4. Once you've checked your bill details, click "Next".

5. Enter your payment password or use biometric authentication to complete your payment.

Need help

Please call 3988 2388 if you have any questions about the BoC Pay mobile app or offer.

The Alipay HK app offers a variety of payment services and methods. For example, you can use the app to check your bills, pay your bills, and view your payment history any time. You can also enable automatic payments for fast and convenient bill payments. 

How to pay

1. Download the AlipayHK mobile app from the App Store or Google Play.

2. From the Home screen, click "Bill Payment", and then click "Public Utility".

3. After choose "CLP Power", enter your account number and registered customer name to link your electricity bill. If you are unsure of your account details, you can check your bill.

4. Once you've checked your bill details, click "Pay Now".

5. Enter your payment password to complete your payment.

6. To settle future bills automatically, click on the "Enable Auto Debit" button at the bottom of your "Payment Result" screen.

Need help

Please call 2245 3201 if you have any questions about AlipayHK. Their hotline service is available daily from 9am to 9pm. Or, you may visit their support centre for help (e.g. topping up and linking your credit card). 

Link your WeChat Pay HK account to your CLP account to check and pay outstanding bills. You can also set bill notifications and view your payment history any time. 

How to pay

1. Download the WeChat mobile app from the App Store or Google Play.

2. From the Home screen, click "Me" and "WeChat Pay".

3. From the WeChat Pay screen, click "Utilities".

4. From the Utilities screen, click "Electricity Bills".

5. If you are a new customer, enter your CLP electricity account number and registered customer name to link your account.  
 
If you are unsure of your account details, you can check your bill.

6. Once you've added your details, click "Add and View".

7. Check your bill details and click "Pay Now".

8. Enter your payment password.

9. Complete your payment.

Need help

Please call 3910 5666 or email [email protected] if you have any questions about WeChat Pay HK.

Please approach your bank directly to pay via internet banking:

To use PPS, you must first register for an account at any PPS registration terminal. Once you register, you can choose your preferred payment channel.

Please use our merchant code “02” to complete your PPS payment. If you have registered for payment receipts, we will send you a receipt once your payment is completed.

How to pay: PPS on Mobile app

1. Download the PPS on mobile app App Store or Google Play and login.

2. Click “Add Bill”.

3. Input merchant code “02” and “Bill no.” to register your electricity bill, then click "Confirm”.

4. Input the “Amount” and click “Proceed”.

5. Check the information entered and click “Pay”.

6. Payment completed.

How to pay: phone and internet

Payment channel
How to pay

Phone    

Call 18011 for bill registration or 18031 for bill payment.

Internet

Refer to the 'New to PPS by Internet' guide.

Need help

If you have any questions, please: 

How to pay

1. Look for any of the following ATMs:

  • HSBC or Hang Seng Bank ATMs with the 'Bill Payment Service' label
  • JETCO ATMs with the 'JET Payment' label

2. Select 'Bill Payment', 'Public Utility' and 'CLP Power'
3. Enter your electricity account number and bill amount.

You may make cash and cheque payments at the following channels:

If you are paying by cheque, make your crossed cheque payable to CLP Power Hong Kong Limited and mark your CLP account number on the back.

You can present the barcode or QR code on your bill to make a cash payment at any of the following locations:

Note:

The maximum cash payment per transaction is HK$5,000. Cheques and credit cards are not accepted.

How to pay: Internet banking

  1. Make your crossed cheque payable to 'CLP Power Hong Kong Limited'.
  2. Open the Bank of China's (Hong Kong) e-Cheque Bill Payment service.
  3. Click the e-Cheque Bill Payment option.
  4. Enter the following information:
    1. Merchant category - Public utility
    2. Merchant name - CLP Power
    3. Bill type - '02 - CLP Electricity Bill'
    4. Bill account number - Your electricity account number. If you are unsure of your account details, you can check your bill.
  5. Upload your e-Cheque file(s). 

How to pay: Mobile banking app

  1. Make your crossed cheque payable to 'CLP Power Hong Kong Limited'.
  2. Download the BoC mobile banking app from the App Store or Google Play.
  3. If you are an iOS user, refer to page 6 of the e-Cheque Guide (PDF).
  4. If you are an Android user, refer to page 12 of the e-Cheque Guide (PDF).

More information

Please refer to the e-Cheque Guide (PDF) for more information.

How to pay

  1. Visit a cheque deposit machine at any HSBC or Bank of China (Hong Kong) branch in Hong Kong.
  2. Key in your CLP electricity account number.
  3. Keep the deposit slip with the printed cheque image after your transaction. 

By default, we do not provide receipts for this service. If you wish to receive a receipt, please register for payment receipts online

When to pay

To avoid late payment charges, please send your cheque at least 3 working days before the payment due date. 

Note:

Please do not send cash or post-dated cheques.

How to pay

Send your crossed cheque and payment stub (the bottom part of your paper bill) to PO Box No. 11188, General Post Office, Hong Kong. 

By default, we do not provide receipts for this service. If you wish to receive a receipt, please register for payment receipts online

How to pay

  1. Bring your CLP bill to your nearest Bank of East Asia (BEA) branch.
  2. Pay by cash or cheque.  
Note:

You do not need a BEA account to pay your bills at BEA.

How to pay

Note:

Credit card payments are not accepted.