Apply for deposit refund

By default, your deposit refund should be used for your final bill or returned automatically. Learn when and how to apply for a deposit refund.

Upon account termination, the deposit will be used to offset any final electricity charges. The balance will then be refunded to the duly registered customer* by cheque or Electronic Fund Transfer (EFT) directly to your bank account.

Who should apply

You should apply for a deposit refund if your account was closed automatically and your initial security deposit was more than your final bill.

How to apply

To apply for a deposit refund, please present the following required documents:

  • All deposit receipts*;
  • A photocopy of your Hong Kong Identity Card or Business Registration Certificate (if applicable);
  • [Electronic Fund Transfer only] A copy of your bank record showing your bank name and account number.

* If you have lost your deposit receipt(s), please fill in a Deposit Refund Form (Form L) (PDF) and return it to us.

Application Channel
How to Apply

Phone

 

In-Person

Visit any of our Customer Service Centres

Mail

Register mail to CLP Power Hong Kong Limited, Billing & Credit Control Branch, 7/F, Shamshuipo Centre, 215 Fuk Wa Street, Kowloon

 

Note: this is a back office, enquiries about deposit refunds cannot be entertained in person here.

Online

What to expect next

Once we receive the above required documents, we should process your request in about 5 working days.

If a payment on the account was made only recently (say, on your latest bill) via any of the following means, please allow the time indicated for clearance prior to obtaining refund of the credit balance:

  • PPS or banks: 2 working days
  • Cheque: 8 working days
  • Direct debit or credit card: 5 working days

For more information

Please refer to our Supply Rules (PDF) for the relevant terms and conditions. If you have any questions, please submit an online enquiry under “Billing, Payment and Deposit”.  We will get back to you as soon as possible. 

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