Apply for deposit refund

Upon account termination, the deposit will be used to offset any final electricity charges. The balance will then be refunded to the duly registered customer* by cheque or Electronic Fund Transfer (EFT) or Faster Payment System (FPS) directly to your bank account.

If registered customer has passed away, third party refund can be accepted by family member. 


Government subsidies are not transferrable and will be cancelled upon account termination.

Details of deposit refund:

How to apply

To get your refund faster, apply online now. (Same name refund only)

To apply for a deposit refund, please present the following required documents:

  • All deposit receipts;
  • A photocopy of your Hong Kong Identity Card or Business Registration Certificate (if applicable);
  • [Electronic Fund Transfer only] A copy of your bank record showing your bank account holder name and account number.
  • [Faster Payment System only] (refund amount equal or under HK$10,000) A copy of your record showing your bank account holder name and FPS information (eg. mobile number or email address)
  • If you need a refund to third party, please fill in a Deposit Refund Form (Form L) (PDF) and return it to us.

Only accept in-person application in Customer Service Centres

  • Copy of Death Certificate of the registered customer
  • CLP Deposit Refund Application Form D
  • HKID copy of the recipient OR copy of Business Registration Certificate of the recipient company
Application Channel
How to Apply


Visit any of our Customer Service Centres



Register mail to CLP Power Hong Kong Limited, Billing & Credit Control Branch, 7/F, Shamshuipo Centre, 215 Fuk Wa Street, Kowloon


Note: this is a back office, enquiries about deposit refunds cannot be entertained in person here.

What to expect next

Once we receive the above required documents, we should process your request in about 5 working days.

If a payment on the account was made only recently (say, on your latest bill) via any of the following means, please allow the time indicated for clearance prior to obtaining refund of the credit balance:

  • PPS or banks: 2 working days
  • Cheque: 8 working days
  • Direct debit or credit card: 5 working days
  • Faster Payment System: 2 working days

For more information

Please refer to our Supply Rules (PDF) for the relevant terms and conditions. If you have any questions, please submit an online enquiry under “Billing, Payment and Deposit”.  We will get back to you as soon as possible. 

Back to top