Set up your CLP One account

How to register your CLP One account with your mobile number or email address.

Residential
Business

Step 1

Click "Create CLP One Profile"

Step 2

Select mobile number or email address per your login method

Step 3

Enter your contact information

*Name must match your identity document

Step 4

Enter the one-time password (OTP) you received and click “Verify OTP".

Step 5

You have successfully created your CLP One Profile. Click "Start Exploring" to complete setup.

Step 6

If you are using mobile with biometric function, you can select whether to enable the biometric login function.

Step 7

If you already have electricity service, you can click "Yes" to link your electricity service for one-stop management of all services!

Learn More

Haven't activated electricity service yet? You can click "Yes" to apply online and easily complete electricity service activation or transfer procedures!

Note:

For further details, please refer to the guide on Apply for electricity or name transfer (Residential).

Through simple identity verification, you can link your electricity service to your CLP personal profile and enjoy one-stop management.

Step 1

Click "Explore" in the bottom navigation bar, then select "Link electricity services"

Step 2

Read the step-by-step instructions for "Link electricity services", then click "Next"

Step 3

Enter your identity document information

*Name must match your identity document

Step 4

Provide your contact information

Step 5

Upload a copy of your identity document

Step 6

It will display a congratulations popup message and show reward details, click the "Close" button

Step 7

After returning to the homepage, you will see "Your identity has been verified!" message and can view electricity account information in "My Services"

Step 1

Select "Business" in the customer type options, then click "Register" to start creating an account

Step 2

Please fill in the following required information:
1. Your CLP account number
2. English name

*Name must match your identity document

Step 3

Check if the information you entered is accurate, and click "Confirm" to activate your account after verification

Step 4

Enter the one-time password (OTP) you received

Step 5

You have successfully created your "CLP One" account profile. Click "Back to Home" to complete setup

Tip:

The business customer online account is designed for existing CLP customers. Applicants must have activated electricity service and hold a valid customer account number.

Activate Your Account in 3 Steps
How to Activate CLP One Account Tutorial

Login your CLP One account

Learn how to log in to your CLP One account and resolve various login issues.

Create CLP One Profile

If you have previously created or logged into your account on the CLP Website or CLP One App to view your bills or electricity usage records, you already have a CLP One Profile.

Situations where you need to create a CLP One Profile:

You have never registered an electricity account with CLP before; or
You have an existing electricity account but are using the CLP One Website/App for the first time. It is recommended to create a CLP One Profile by registering with your email address or mobile phone number and link your electricity service.

If you see this message, it indicates that you have already logged into a CLP online account before. You can go back to the previous page and use the phone number or email address you just entered to receive a one-time password (OTP) to log in. There is no need to create an additional CLP One account.

When you create a CLP Power One account, you only need to provide your mobile phone number or email address. However, when linking your electricity account or applying for electricity services, if the system records show that you have not previously provided identity verification documents, we will ask you to provide such documents for follow-up.

Link Electricty Services

If you have ever logged in to the CLP online service , you can use your previous login method to access the CLP Power One account. If you need to update your registered mobile phone/email, you can do so during your next login without needing to re-verify by code or create a new CLP Power One account. If you are facing difficulties, please contact us through the feedback form or customer service channels.

After the account is closed, the account page will show the accounts you have used or closed in the past 14 months. The closed accounts will not affect your current account or electricity usage or bills.

No need. Once you have successfully set-up CLP One account and completed "Link Electricity" step, you can use mobile and email to receive OTP for login. After logging in, you can view all your linked accounts under "My Services."

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Set up your CLP One account

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Related Links

iAM Smart

Login your CLP One account

Create CLP One Profile

Link Electricty Services

Set up your CLP One account

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Related Links

iAM Smart

Login your CLP One account

Create CLP One Profile

How do I know if I already have a CLP online account? In which situations do I need to create a CLP One Profile first?

I just tried to create a CLP One profile using my mobile number or email address, but the system says, "This email address/phone number has already been registered. Please use another email address/phone number to create your account." What should I do?

Do I need to provide identification documents immediately when setting up a CLP One account?

Link Electricty Services

I tried to use my mobile phone number/email address to successfully create a CLP Power One account, but when I link my electricity account, it shows no electricity account under my details. What should I do?

After linking the electricity account, I saw on my service page some electricity accounts that have already been closed. Does this mean I am still being charged some kind of electricity fees?

I have a few residential electricity accounts under my name. I have already successfully created a CLP Power One account using one of the accounts. Do I need to use other account details to create new accounts or log in again?