Our Customer Service Centres are conveniently located across Kowloon and the New Territories. Should you have any query in relation to your electricity account or bill, or wish to obtain more information about CLP and our energy initiatives, please visit any of our Customer Service Centres listed below:

Kowloon

Mongkok

Address:  Eco Home, 188, Sai Yeung Choi Street South, Mongkok

Office hours : Mon – Sun, 11:00 am - 7:00 pm (except public holidays)

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Kwun Tong

Address: Shop 30-32, G/F, Yue Man Centre, 300-302 Ngau Tau Kok Road, Kwun Tong

Office hours : Mon - Fri, 9:00am - 6:00pm

                         Sat, 9:00am - 1:00pm (except public holidays)

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Sham Shui Po

Address: G/F, 132 Pei Ho Street, Sham Shui Po

Office hours: Mon - Fri, 9:00 am - 6:00 pm

                        Sat, 9:00 am -1:00 pm (except public holidays)

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Yau Ma Tei

Address: Yau Ma Tei MTR Station Concourse Shop 18a (near Exit D)

Office hours : Mon - Sat, 9:00 am -7:00 pm

                         Sun, 10:00 am - 7:00 pm (except public holidays)

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New Territories

Tai Po

Address:   Eco Home,  G/F, Central Plaza, 51-59, Kwong Fuk Road, Tai Po

Office hours : Mon - Fri, 9:00am - 6:00pm

                         Sat, 9:00am - 1:00pm (except public holidays)

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Tai Wai

Address: Tai Wai MTR Station (Interchange Concourse) Shop 37

Office hours : Mon - Sun, 10:00 am - 7:00 pm (except public holidays)

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• Tai Wai Customer Service Centre will cease to operate effective from 23 December 2016. Please contact us through other CLP customer service channels.

Tuen Mun

Address: Shop No. 33 & 35, UG/F, Phase 2, Tuen Mun Town Plaza, 3 Tuen Lung Street, Tuen Mun

Office hours : Mon - Sat, 10:00 am - 8:00 pm

                         Sun, 10:00 am - 7:00 pm (except public holidays)

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Yuen Long

Address: G/F, 13 -17 Fung Nin Road, Yuen Long

Office hours : Mon - Fri, 9:00am - 6:00pm

                         Sat, 9:00am - 1:00pm (except public holidays)

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Note

Eco Ambassadors specialising in CLP’s Eco Power 360 service can be found specifically at our Customer Service Centres in Mongkok, Kwun Tong, Sham Shui Po, Tai Po and Yuen Long.

Bill payment services at our Customer Service Centres have now ceased. Please consider other ways of settling your bill with us. Autopay, for example, is an especially efficient method that not only saves you the time and hassle of paying over the counter, but also enables you to do your part in protecting the environment.

For closure of account, please call our Customer Service Hotline 2678 2678 for your deposit refund (if any) by cheque or electronic transfer.

Accessibility even for hearing-impaired customers

At CLP, we aim to be accessible to all segments of society, including the physically challenged. One of our efforts in this regard is the Portable Induction Loop System, available at our Eco Home in Mongkok and eight of our other Customer Service Centres.

This technology enables any of our customers with a hearing aid to communicate with our Customer Relations Officers more clearly and smoothly, without being troubled by ambient noise.

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