Our Customer Service Centres are conveniently located across Kowloon and the New Territories. Should you have any query in relation to your electricity account or bill, or wish to obtain more information about CLP and our energy initiatives, please visit any of our Customer Service Centres listed below:
Address: Smart Energy@Mong Kok, 188, Sai Yeung Choi Street South, Mongkok
Office hours : Mon – Sun, 11:00 am - 7:00 pm (except public holidays)
Address: Shop 30-32, G/F, Yue Man Centre, 300-302 Ngau Tau Kok Road, Kwun Tong
Office hours : Mon - Fri, 9:00am - 6:00pm
Sat, 9:00am - 1:00pm (except public holidays)
Sham Shui Po
Address: G/F, 132 Pei Ho Street, Sham Shui Po
Office hours: Mon - Fri, 9:00 am - 6:00 pm
Sat, 9:00 am -1:00 pm (except public holidays)
Address: Eco Home, G/F, Central Plaza, 51-59, Kwong Fuk Road, Tai Po
Address: Smart Energy Experience Centre, G/F, 13 -17 Fung Nin Road, Yuen Long
Eco Ambassadors specialising in CLP’s Eco Power 360 service can be found specifically at our Customer Service Centres in Mongkok, Kwun Tong, Sham Shui Po, Tai Po and Yuen Long.
Bill payment services at our Customer Service Centres have now ceased. Please consider other ways of settling your bill with us. Autopay, for example, is an especially efficient method that not only saves you the time and hassle of paying over the counter, but also enables you to do your part in protecting the environment.
For closure of account, please call our Customer Service Hotline 2678 2678 for your deposit refund (if any) by cheque or electronic transfer.
At CLP, we aim to be accessible to all segments of society, including the physically challenged. One of our efforts in this regard is the Portable Induction Loop System, available at our Eco Home in Mongkok and five of our other Customer Service Centres.
This technology enables any of our customers with a hearing aid to communicate with our Customer Relations Officers more clearly and smoothly, without being troubled by ambient noise.
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For any other comments, email: CSD@clp.com.hk