First bill and initial deposit (Residential)

Receiving your first bill

Depending on your property's meter reading schedule, you should receive your first bill within 2 months. As a residential customer, you will be billed approximately every 60 days. Your bill may state 55 to 65 days of consumption depending on your property’s meter reading schedule. 

Starting from July 2022, we will no longer offer postal bills by default. We will notify customers via the "eBill notification" email each time a new bill is issued. 

An eBill is an electronic copy of your electricity bill. eBills are accessible through your CLP online account, anytime and anywhere.

Benefits:

• Fast: Download your electricity bill anytime, anywhere! Avoid the hassle or potential of late or lost mail due to unexpected delivery issues.
• Convenient: Receive timely notifications when your eBill is ready.
• Environmentally friendly: Minimise waste and reduce your carbon footprint today!
• Rewarding: Browse the latest offers, promotions and energy saving tips.

Paying for your first bill

There are many ways for you to pay your bill. However, Autopay is the most convenient payment method. 

Benefits:

• Receive a 30% discount on your initial security deposit (Bank Autopay residential customers only).
• Avoid late payment charges and manual transactions through automatic bill payments.
• Apply for free, value-added payment services such as Payment alert and eReceipt.