Find out when you will receive your home’s first electricity bill. Learn more about the deposit.
Receiving your first bill
Depending on your property's meter reading schedule, you should receive your first bill within 2 months. As a residential customer, you will be billed approximately every 60 days. Your bill may state 55 to 65 days of consumption depending on your property’s meter reading schedule.
Starting from July 2022, we will no longer offer postal bills by default. We will notify customers via the "eBill notification" email each time a new bill is issued.
An eBill is an electronic copy of your electricity bill. eBills are accessible through your CLP online account, anytime and anywhere.
Benefits:
Fast: Download your electricity bill anytime, anywhere! Avoid the hassle or potential of late or lost mail due to unexpected delivery issues.
Convenient: Receive timely notifications when your eBill is ready.
Environmentally friendly: Minimise waste and reduce your carbon footprint today!
Rewarding: Browse the latest offers, promotions and energy saving tips.
Paying for your first bill
There are many ways for you to pay your bill. However, Autopay is the most convenient payment method.
Benefits:
Receive a 30% discount on your initial security deposit (Bank Autopay residential customers only).
Avoid late payment charges and manual transactions through automatic bill payments.
When opening a new electricity account, you are required to pay a deposit. This deposit is used to offset any potential charges that may arise. When the account is closed, the deposit will be refunded to you via your selected refund method after deducting the final bill electricity charges.
Deposit amount
Your deposit amount is generally based on the highest expected charge over a 60-day period. If this estimated amount is lower than the minimum required deposit determined by either your property's floor area or type, the minimum deposit will apply. In addition, we may request a higher deposit amount on a case-by-case basis.
Deposit collection
We will collect your deposit together with your first bill. From time to time, we will review the amount and may collect additional deposits if your actual usage is higher than expected.
More information
Please refer to our Supply Rules (PDF) for the relevant terms and conditions.
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