Apply for electricity or name transfer (Residential)
Moving to Kowloon, New Territories, or the outlying islands? You can get your electricity set up or transferred online in just a few steps.
Earn 500 Domeo Points by applying online
Apply via CLP One account to earn 500 Domeo Points. Redeem for the latest smart products and home essentials.
* Terms and conditions of CLP ONE App and Domeo Rewards apply.
- Property Owner/Tenant
- Authorized Representative
Set up your online account
Ensure you have a CLP One online account
Verify Your Identity
Click here to see required information and documents
Submit your application
Once submitted, you’ll receive a confirmation SMS on the same day.
If you choose to upload documents later, a reminder SMS will be sent the next working day. Please log in to upload the documents.
Tip:
The application approval process is generally completed within 3 working days.
Property Agent Sets Up Online Account
Ensure the agent has a CLP One online account
Agent Submits Application on Behalf of Customer
Once submitted, the agent will receive a confirmation SMS on the same day, and a verification email will be automatically sent to the customer.
Customer receives application email and completes process
Customer is required to follow email instructions and log in to complete the full application process.
Tip:
If the customer does not complete the remaining steps through the email and login, the application status will show as incomplete.
Required Information & Documents
- Basic Information
The Complete Address Of The Property.
- Identification Documents
• For Individual Customer: Identity Document (E.G., Hong Kong Identity Card, Passport; Chinese Travel Permit Or China Resident Identity Card Etc.)
• For Corporate Customer: Company Business Registration
- [For Premises With An Existing Or Inactive Electricity Account] Additional Document
• The Latest Sale And Purchase, Or
• The Latest Tenancy Agreement, Or
• The Latest Tenancy Agreement And Surrender Letter
Remark:
1. If the existing registered customer has passed away and you are taking over the account, please upload the death certificate.
2. Please scan your documents one page at a time. If the document is in a horizontal two-page format, please scan the left and right pages separately.
3. CLP will process your application once we receive your Sale and Purchase Agreement or Tenancy Agreement along with the required identification document. CLP will consider the date specified in your submitted tenancy agreement or purchase agreement as the effective date, unless otherwise specified in the application.
Tip:
CLP reserves the right to terminate your application without notification if the required documents are not received within 7 days of the application submission.
Apply For Electricty or Name Transfer Now
Use your existing online account to apply for service
You have electricity service but haven’t set up an online account
Applying for electricity service for the first time
Apply via the CLP Mobile App
From account setup and payment to electricity usage management — all in CLP One app!
Enjoy exclusive offers when you download:
🎁 Welcome Reward Apply anytime, anywhere to earn 500 Domeo Points
💰 Deposit Discount Enjoy 30% off your deposit with autopay setup
⚡ Pay Your Way Supports various payment methods for your convenience
📊 Usage Management View electricity usage and billing details at a glance
- You will receive your first bill within two months after your service is activated.
- The initial deposit will be reflected in your first bill. The account deposit balance (if any) will be refunded to the registered customer after closure of the account.
30% off Deposit Discount with Bank Autopay
New residential customers who successfully set up bank autopay within the first year of electricity supply are eligible for a 30% off deposit discount.
*The discounted deposit amount will be automatically refunded to the eligible customer’s account.
- New Move In
- CLP One App
Track the progress of your applications.
Applicable to applications for premises with an installed meter or with alterations or additions to their electrical installations.
Applicable to applications for premises without an electricity meter or power supply, reconnection of electricity, or change of load.
Frequently Asked Questions (FAQ)
Usually within 3 working days.
You can track your application status anytime using the Application Progress Tracker.
When a property agent submits an application on behalf of a client, a verification email is automatically sent to the client.
The application will only be completed once the client:
- Confirms the verification email
- Verifies their identity
- Completes the remaining steps of the application
Please remind your client to check their email inbox — including the spam or junk folder — and complete all required steps.
For more information, please refer to Move-in by Property Agent for Customer.
The verification email is a one-time email and cannot be resent. If your client didn’t receive it, they’ll need to submit a new application.
You can only select a supply start date that is at least 3 working days from today.
The actual start date will be adjusted based on the effective date shown in your submitted documents.
Please upload the death certificate. We’ll handle the account closure according to the procedures.
You may submit a recent electricity bill under the name of the previous or current account holder as proof of address to support your application.
Yes, please provide valid supporting documents when applying.
If you cannot find the address you need while applying online, you can click on "Can't find your address?" below the search bar and upload your documents.
If you do not upload the required documents within 7 days after submitting your application, the system may terminate your application without prior notice; or you may need to provide additional supporting documents to assist us in processing the application.
By applying for or obtaining electricity, you automatically agree to our Supply Rules (PDF). These rules are the terms and conditions upon which we supply electricity. They apply to all of our registered customers, and may be updated from time to time.
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