Power Connect Terms and Conditions

The “Eco Rewards” Scheme is a reward programme owned by CLP Power Company Limited (CLP Power), who is responsible for the distribution of Eco Rewards Points (Eco Points). Customer can enjoy rewards redemption services from (1) CLP Power designated redemption webpage, or (2) conducting the redemption from CLPe Commerce Limited (“CLPeC”), a service provider of CLP Power and a wholly owned subsidiary company of CLP Group. For  redemption details, please refer to  Domeo eShop . For CLPeC Terms & Conditions, Redeeming Rewards and Purchased Products details, please click here.

By participating in CLP Power “Eco Rewards” Scheme, the customers understand, accept and agree to be bound by these Terms and Conditions, as well as the Disclaimer, Privacy Policy and Personal Information Collection Statement set out in CLP Power website .

General

• CLP Power may use and disclose the information provided by the customers on the terms and for the purposes (including marketing if a separate consent is given to CLP Power) of conducting this Scheme and for other purposes of collection as set out in our Privacy Policy and Personal Information Collection Statement, as if they were a customer of the CLP Power.
• CLP Power has absolute discretion to determine the eligibility of a customer to participate in this Scheme.
• CLP Power is not obliged to enter into any correspondence with any party on any matter related to this Scheme.
• CLP Power may disclose and/or publish the partial name of the customers and partial CA Number in accordance with the Personal Information Collection Statement annexed hereinafter in any mode and manner as CLP Power at its sole discretion deems appropriate for publicity purposes. CLP Power reserves the right to invite customers to attend event(s) for publicity and/ or promotion purposes under their consent.
• Regarding any dispute arising from Eco Rewards and the redemption, the decision of CLP Power and its partners shall be final and binding.
• CLP Power shall not be responsible for any matters or disputes relating to the offers provided by the respective merchants. The respective merchants are solely responsible for all warranties, obligations and liabilities in relation to such products or services.
• If, for any reason, CLP Power is not capable of conducting this Scheme as planned, including due to infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failure or any other causes beyond the control of CLP Power, which corrupt or affect the administration security, fairness or integrity or proper conduct of this Scheme, CLP Power reserves the right in its sole discretion to take any action that may be available and appropriate.
• To the extent that any provision of these terms and conditions is unenforceable or is held invalid by any law, rule, order or regulation of any government, or by the final determination of any court of a competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.
• CLP Power has the absolute right to amend, delete or supplement any of these terms and conditions in its sole discretion, and to change, suspend or terminate this Scheme at any time without giving prior notice to the customers in its sole discretion.
• These terms and conditions shall be governed by the laws of Hong Kong and customers irrevocably submit to the exclusive jurisdiction of the courts of Hong Kong.
• To the extent permitted by law, CLP Power shall not be responsible for any loss, damages, or liability (whether direct, indirect or otherwise), including but not limited to any loss of income, profit or reputation, arising in any way out of: (1) any technical failure or malfunction or any other problem in any computer, internet network or system, including due to infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failure or any other causes beyond the control of CLP Power, (2) any shortage or inadequacy of any third party-service, (3) any notice or correspondence which is misdirected, delayed, altered or lost in the information transmission or otherwise.
• Customers understand and agree that (a) any material to be downloaded or otherwise obtained through the use of this Scheme is accessed at customers’ own discretion and risk, and customers will be solely responsible for any damage to customers’ computer system or loss of data that results from the download of any such material; (b) Any advice or information, whether oral or written, obtained by customers from the Domeo eShop or through or from the service shall not create a warranty unless otherwise state in the terms and conditions.
• The English version of these Terms and Conditions shall prevail in case of any discrepancy between the English and Chinese versions.
• CLP Power may send direct marketing information to customers upon receipt of customers’ consent. If customers do not want to receive any direct marketing information, they should advise CLP Power by contacting our Data Protection Officer on 2678 2678 or emailing to [email protected]

Customers Obligation

All eligible customers must ensure that all information provided should be true, accurate, complete and update, and promptly keep the information true, accurate, complete and update without any fraud on submission of personal data, or false submission of personal data of others. Customers shall be responsible for any loss, damage or liability arising out of or in connection with any fraud on submission of personal data, or false submission of personal data of others, and indemnify and hold CLP Power and the relevant party harmless for any loss, damage, claim arising out of or in connection with any fraud on submission of personal data, or false submission of personal data of others.

Termination

• If customers provide any information that is untrue, inaccurate or omitted, or CLP Power has reasonable grounds to suspect that such information is untrue, inaccurate or omitted, CLP Power has the absolute right to suspend or terminate the customers’ use of this Scheme and its related benefits, and the customers will not be entitled to all current or future use of this Scheme (or any portion thereof).
• CLP Power may at its sole discretion to suspend or terminate this Scheme and related benefits to the customers if customers commit misconduct, fraud, misuses of this Scheme benefits and offers in any way with unacceptable content (including any content that incites hatred or discrimination, whether racial, social or political, or any unlawful, harmful, threating, abusive, harassing, tortuous, defamatory or otherwise objectionable content), or fail to comply with these terms and conditions.
• CLP Power may terminate any customers’ participation and any use of this Scheme immediately without prior notice if it is of the reasonable opinion that the customers have already violated these Terms and Conditions.
• CLP Power may, at its absolute discretion, terminate or suspend this service or its any part without prior notice. In the event that this service is terminated or suspended under this clause, CLP Power will terminate or delete all customers’ account under this Scheme and all related information immediately.
• In the event that any termination or suspension made under this Clause, all Eco Points and related entitlements (both current and unused) will be cancelled without compensation.

Eligibility of applying Eco Rewards 

• Residential customers currently living within the supply area of CLP Power and Power Connect customers. Customers will automatically join Power Connect thru either one of the channel below:

(1) From designated redemption website operated by CLP Power Hong Kong Limited

(2) Upon redemption the Domeo Points from CLP Eco point to purchase the related products and services from Domeo eShop ,

(3) Customers can access to Domeo eShop via CLP Web and CLP App.

(4) Access CLP website or CLP App to get the latest information on earning Eco Points

• Participating accounts for earning Eco Points must maintain the electricity consumption under the same CA and electricity account holder. (The employees of CLP Power are not eligible for this Scheme.)
• CLP Power accepts no responsibility for any entries not received for any reason during the Registration Period. Entries will be deemed to be accepted at the time of receipt by CLP Power. No responsibility will be taken for lost, incomplete, late or misdirected entries. CLP Power is not responsible for technical difficulties with the entry mechanism and does not warrant that the entry mechanism will be available at all time.

Earning Eco Points

• Customers can gain points through participating in Power Connect or other events in CLP Power. For details, please refer to Power Connect earn point strategy page.
• CLP Power has the absolute right to change, update, and amend Eco Point earning mechanism without prior notice. CLP Power may timely review Eco Point earning mechanism.
• No alteration, withdrawal or cancellation is allowed once a redemption transaction is confirmed.
• In the event that the customer’s account or Eco Points is lost or stolen, CLP Power will not be responsible or liable for the loss of points or benefits.
• Eco Points cannot be transferred or for sale or exchanged for cash, discount and /or in kind unless expressed in any specific redemption activity.
• Any sale or barter of Eco Points or other correlated benefits is prohibited and will result in the forfeiture of all Eco Points and the termination of user right. The customers shall indemnify and hold CLP Power and the merchants harmless from any liability and claims resulting from selling or bartering of Eco Points or other programme benefits.
• Customers who engage in fraudulent to obtain benefits or Eco Points are resulted to immediate cancellation or suspension of all related Eco Points or benefits without prior notice.
• All Eco Points will be valid for 730 days, commencing from the date which the first Eco Point is received and all Eco Points should be used before the expiry date. After the expiry date, all points of each CA will resume to zero without further notification, no restoration or extensions will be allowed. The validity period of Eco Points could be found on CLP Web and App.
• Eco Points cannot be carried over to the new CA when customers are move-out. All Eco Points in the move-out account will be lost and all unused redeemed rewards will also be forfeited.
• CLP Power reserves the right in its sole discretion to change, suspend or terminate the Eco Points and the terms at any time without prior notice.

Redemption Eco Points terms and conditions

Eligible CLP Residential customers who have Eco Points can redeem gifts/services in the following ways:

Method (1): Redeem CLP exclusive offer at the designated website of CLP

1. Eligible CLP residential customers can use Eco Points to redeem offers on designated CLP Power Hong Kong website.

2. Once a redemption transaction is confirmed, Eco Points will be deducted from your residential tariff customer account (“CA”). No alteration or cancellation is allowed.

3. About redeem offers, please refer to the individual terms and conditions when applicable.

Method (2): Redeem Eco Points to Domeo points from Domeo eShop

Eligible CLP residential customers can process the redemption of rewards from CLPe Commerce Limited (“CLPeC”), a service provider of CLP Power and a wholly owned subsidiary company of CLP Group. For details of the terms and conditions of reward redemption and product purchase orders, please click here.

1. Eligible CLP residential customers must have an account on CLPP Power Hong Kong Limited to redeem CLP Eco Points into "Domeo Points” on Domeo  eShop. 

2. The customer have to use CLP online account to access CLP website or the CLP mobile APP, to confirm and bind a one of “Domeo Account”. 

3. Exchange 1 point of CLP Eco Points for 1 point "Domeo Points"

4. Customers can only use one of the CLP accounting numbers (if applicable on those account holders who have more than 1 account) to bind a "Domeo" account. The CLP 1 "Eco Point" can redeem as 1 "Domeo Point", and customer must complete the entire product/service redemption transaction on the same day.

5. If the redeemed "Domeo" points fail to complete the entire product/service redemption transaction on the same day, the corresponding “Domeo" points redeemed will be cancelled and will be reverted back to corresponding CLP Eco points accordingly.

6. For each product/service redemption transaction, customers can only use one CLP account number to redeem the corresponding "Domeo" points.

7. CLP has the right to refuse the transaction of products/services caused by the combination of Eco points from multiple CLP accounts.

By entering the “Power Connect- Eco Fun”, participants are deemed to have understood the method of participation, the details of the Programme, and accepted the following terms and conditions:

1. For CLP residential customers only (non-residential customers are not eligible to play).

2. Eco Fun participant must be an active residential customer, eco points will not be distributed nor use after the account is moved out.

3. Only CLP Power Connect customers are eligible to join this activity, CLP customers who join this activity will automatically join Power Connect Programme (Details please refer to the Terms and Conditions of Power Connect).

4. The plant planting time, appearance and scene of the “Eco Fun” game are virtual and inconsistent with reality.

5. The Eco Points earned from the game will only be credited to the corresponding electricity account.

6. The Eco Points displayed in the game interface are only applicable to the current plant and the actual Eco Points will be credited to your CLP Eco Rewards Platform immediately.

7. For the details of Eco Points and Eco Rewards website, please click here for more.

8. CLP staff can play “Eco Fun” game, but not eligible for point redemption under Eco Rewards platform. For more details of Terms and Conditions of Eco Points and Eco Rewards platform, please click here.

9. In the event if CLP POWER, in its reasonable opinion, suspect or think that any participant tampers or interferes with the entry mechanism in any way, or who does not properly comply with the entry process, the participant will be disqualified.

10. If any of these Terms and Conditions becomes or is declared illegal, invalid or unenforceable for any reason, such Terms and Conditions shall not affect the legality, validity and enforceability of the other Terms and Conditions.

11. To the extent permitted by law, CLP POWER will not be liable to any person for any loss (including direct, indirect or other reasons, including but not limited to loss of income, profit or reputation) damage, liability, or personal injury arising from the plan.

12. The English version of these Terms and Conditions shall prevail in case of any discrepancy between the English and Chinese versions.

13. Regarding any dispute arising from the Programme, CLP POWER reserves the right to make final and binding decisions.

14. These terms and conditions shall be governed by the laws of Hong Kong. CLP POWER and the participants agree to irrevocably submit the exclusive jurisdiction of the courts of Hong Kong.

15. For any controversial issues, CLP POWER and Business Partners reserve the right to make final decision.

16. The deadline is based on the server record: http://www.clp.com.hk

17. CLP POWER reserves rights to modify the Terms and Conditions anytime without any prior notification.

By entering the “Goal Low Carbon” (hereafter called “the Programme”), customers are deemed to have read and understood the method of participation, the details of the Programme, and accepted and agreed to be bound by the following terms and conditions.

1.1. Eligibility

• Only applicable to residential customers living within the supply area of CLP Power.
• Customers should have valid electricity account to complete the e-tasks. The same electricity account should remain valid until the end of the THANKSGIVING.
• All staff of CLP Group companies are not eligible for the Programme. 

1.2. How to get Rewards 

Earning Eco Points 

The table below illustrates how a customer can earn Eco Points by completing the e-tasks of the Programme online, subject to the detailed conditions provided in the relevant paragraphs regarding these earning mechanisms and eligibility requirements. 

THANKSGIVING

By completing all 3 e-tasks as stated above with the conditions below within the “e-Task Completion Period”, customer shall be entitled to the THANKSGIVING in January and February 2023. 

• Has already bound the CLP online accounts with email address / mobile no. / apple ID / facebook / wechat / iAMSmart and performed first login to CLP online account. Customers already have an online account, please log in at least once. 
• Has maintained the eBill subscription. 
• Has used mobile payment / ePayment for at least 1 bill successfully. The bill should require payment and it has been successfully settled. OR Has maintained the autopay setup. 
• Any residential customer who moves out during the “e-Task Completion Period” shall no longer be entitled to the THANKSGIVING with that electricity account regardless of whether he/she completed all e-tasks before moving out. If the said customer moves into another residential address within CLP Power’s supply area, he/she must complete all e-tasks again for the new electricity account to be entitled to the THANKSGIVING. 

Note: The dates specified are based on the server record: http://www.clp.com.hk.

The THANKSGIVING will be hosted at Domeo’s website of CLPe Commerce Limited (www.clpdomeo.com).

1.3 Terms of the Rewards

Eco Points

• While the customers will be rewarded with Eco Points under the Programme when completing the e-tasks stated above, they shall not be rewarded with extra Eco Points if they participate in other CLP campaigns, promotions or programmes and fulfil the same requirement. In other words, any reward under the Programme cannot be entitled in conjunction with other rewards of other CLP campaigns, promotions, or programmes.
• Please refer to Eco Points Terms and Conditions for more details of the usage. 

THANKSGIVING

• Customer’s entitlement of participating in the THANKSGIVING shall not be transferable, refundable or exchangeable for cash, and/or substitution of other campaign offer/gift.
• The offers provided by Domeo or other business partners (if any) under the THANKSGIVING are subject to the stock availability of Domeo and other business partners (if any). CLP Power shall not be responsible for any failure to acquire the product or service due to out of stock.
• CLP Power has no responsibility for the offers and/or after-sale services provided by Domeo and other business partners (if any). Any dispute concerning the offers and/or after-sale services must be directly resolved between the customer and the relevant provider.

1.4. Possible Direct Marketing activity

• Subject to customer’s direct marketing consent (if any), CLP Power may reach customer via different direct / indirect marketing channels (e.g. eDM, SMS, other marketing channels, etc.) to share the campaign status update or any other related information during the Programme period.  Any customers who did not provide their direct marketing consent may not be able to receive such information. If customer wishes to receive the said information, please provide us the direct marketing consent by completing the eForm. 

1.5. General Terms and Conditions of the Programme

• To the extent permitted by law, CLP Power will not be liable to any person for any loss (including direct, indirect or other reasons, including but not limited to loss of income, profit or reputation) damage, liability, or personal injury arising from the plan.
• For any controversial issues, CLP POWER and Business Partners reserve the right to make final decision.
• If any of these Terms and Conditions becomes or is declared illegal, invalid or unenforceable for any reason, such Terms and Conditions shall not affect the legality, validity and enforceability of the other Terms and Conditions.
• These Terms and Conditions shall be governed by the laws of Hong Kong. CLP Power and the participants agree to irrevocably submit the exclusive jurisdiction of the courts of Hong Kong.
• The English version of these Terms and Conditions shall prevail in case of any discrepancy between the English and Chinese versions.
• CLP POWER reserves rights to modify the Terms and Conditions anytime without any prior notification.

1. If you want to apply to become a beneficiary, the applicant must be fulfilled the eligibility for one of the following categories:

• Category 1(Aged 65 or above either elderly singleton or elderly doubletons) Receiving assistance from one of the following schemes (Comprehensive Social Security Assistance (CSSA) Scheme; or Higher / Normal Old Age Living Allowance)
• Category 2(Low-income earners) Receiving assistance from one of the following schemes (Working Family Allowance (WFA) Scheme; Comprehensive Social Security Assistance (CSSA) Scheme; or Full Grant of The School Textbook Assistance (TA) Scheme; or Full Grant of Kindergarten and Child Care Centre Fee Remission (KCFRS) Scheme)
•  Category 3(The Disabled) Holder of / Receiving assistance from one of the following schemes (Registration Card for People with Disabilities; Comprehensive Social Security Assistance (CSSA) Scheme with Transport Supplement; or Comprehensive Social Security Assistance (CSSA) Scheme with Transport Supplement; or Social Security Allowance (SSA) Scheme with Disability Allowance.
• Category 4 (Subdivided Units Household) Applicant must fulfil the following application qualifications:

A. living in a subdivided unit* in adverse conditions《*2016 Population By-census - Thematic Report : Persons Living in Subdivided Units》,

B. the subdivided unit located in a building within CLP electricity supply,

C. no individual CLP electricity account created for the subdivided unit.

The beneficiary of all categories must be a Hong Kong resident for not less than one year; and have resided in Hong Kong for at least one year since acquiring the Hong Kong resident status. Those holding visas or recognizance forms issued by the Immigration Department are not eligible subsidy programme.

2. Individual application(s) is /are not accepted under Power Connect Program. And all applicant must be nominated by the Power Connect partnered Non-Government Organization (“NGO”) within the application period.

3. CLP Power Hong Kong Ltd. (“CLP Power”) does not require the beneficiaries to provide their personal data, and all data is provided voluntarily to NGO. However, CLP Power may not be able to process the application if any of the following beneficiary’s information is missing:

• Full name in English
• Hong Kong Identity Card number
• Residential address
• Supporting document information and number
• CLP electricity account information (category 1-3) or bank account information (category 4)

And all beneficiary must read the NGO’s “Personal Information Collection Statement”.

4. CLP Power and relevant NGOs have the right to conduct comprehensive checking of relative information provided by the applicant. And should ensure all information submitted are true, complete and accurate. Applicants agree to authorize the NGO to disclose relative information to CLP Power for handling the application.

5. CLP Power will deposit the subsidy to the CLP electricity account number (category 1-3) or bank account (category 4) provided in the application. Beneficiary understands and agree that CLP Power shall not be responsible for any agreement made between the beneficiary and any third party.

6. If the beneficiary needs to change the submitted personal information (include: Application category, HKID, supporting document or number, CLP electricity account number or registered name, bank account number or bank account holder name) before the subsidy is released. Beneficiary MUST IMMEDIATELY INFORM the responsible NGO. The original application will then be cancelled, and the beneficiary needs to resubmit a new application. Otherwise, the subsidy may not be issued due to incorrect information. In this circumstance, the relevant subsidy shall not be re-issued.

7. CLP Power may conduct a site visit to the residential address provided within 12 months after the application approved.

8. If the beneficiary knowingly or wilfully makes any false statement or conceal any fact, or makes any duplicate application, CLP Power have the right to cancel the application of that beneficiary and all non-issued subsidy. The disbursed subsidy will be fully recovered through the CLP electricity account or returned to the issued subsidy by the beneficiary. The beneficiary will also be liable for the relevant legal liabilities.

9. If CLP Power is not capable of running as planned for reasons including infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failure or any other causes beyond the control of CLP Power, which corrupt or affect the administration security, fairness or integrity or proper conduct of this programme, CLP Power reserves the right to take any action that may be available.

10. All application must be reviewed by CLP Power. Even if the application is submitted there may not be subsidized due to the quota full.

11. The application may be rejected if this application fails to fulfil the requirements of this programme.

12. The beneficiary must be a residential customer living within the supply area of CLP Power. ONLY ONE application will be accepted from the same CLP electricity account number. If the beneficiary owns more than one CLP electricity account or more than one application submitted with the same address, it would only act as ONE application. Member in the same family can only apply once in each programme year, duplicated application will be rejected.

13. The quota allocation of application of categories 1-3 will be affected by the following conditions:

• The ratio of the beneficiary categories selected by Power Connect customers;
• Applicants whose past-years applications were unsuccessful due to limited quota (higher ranking);
• New applicants (higher ranking);
• Applicants who received the subsidy in the past years (lower-ranking);
• Submission date;

(Past years application results will affect the ranking of application in this year. As such, CLP and NGOs may check the application history of the applicants for follow-up and assessment.)

14 The English version of these Terms and Conditions shall prevail in case of any discrepancy between the English and Chinese versions.

15. CLP Power reserves the absolute right to approve or decline any application under Power Connect Programme, and reserves the right to conduct any adjustment on terms and conditions any notifications.

For Summer Energy Saving Reward Terms and Conditions, you may visit: Summer Energy Saving Reward Terms and Conditions. CLP may amend, suspend and cancel any activities, offers and terms conditions without prior notice. The decision of CLP in any dispute will be final and binding. 

1. Started from 1st April 2021, each account can only be credited up to 500 Eco Points per day.

2. During the promotion period from 1st January to 30th June 2023, customers can earn 500 Eco Points for every single purchase of HK$50 or above from designated social enterprises collaborated with Power Connect.

3. During the promotion period from 1st January to 30th June 2023, customers can get a maximum of 2,500 Eco Points per month^.

4. The Eco points will be credited to Eco Reward account only.

5. Please keep the receipt until the Eco Points has been credited to your account.

6. The Eco Points will be added to the customer’s account on or before 5 working days of the coming month. If the Eco Points are still not yet to be credited to your account, customers may contact us via email [email protected] within 2 months after you purchased the product(s) or service(s).

7. Only CLP Power Connect Community are eligible to join this activity, CLP customers who join this activity will automatically join Power Connect Programme (Details please refer to the terms and conditions of Power Connect).

8. CLP shall not be responsible for any matters or disputes relating to the offers provided by the social enterprise.

9. The English version of these Terms and Conditions shall prevail in case of any discrepancy between the English and Chinese versions.

10. In case of disputes, the decision of CLP Power and the partnered social enterprise shall be final and conclusive.

11. CLP and the collaborative Social Enterprise reserve the right to modify, to suspend or to cancel any of the above offers and their terms and conditions at any time without prior notification.

^With a month as a period, taking each month as a period means the first day of each month and the last day of the month as the deadline, i.e. 1st December to 31st December.