First bill and initial deposit (Business)

Find out when you will receive your workplace’s first electricity bill. Learn more about the deposit.

Receiving your first bill

Depending on your property's meter reading schedule, you should receive your first bill within 1 month. As a business customer, you will be billed approximately every 30 days. Your bill may state 25 to 35 days of consumption depending on your property's meter reading schedule.

Starting from July 2022, we will no longer offer postal bills by default. We will notify customers via the "eBill notification" email each time a new bill is issued.

An eBill is an electronic copy of your electricity bill. eBills are accessible through your CLP online account, anytime and anywhere.

Benefits:

Fast: Download your electricity bill anytime, anywhere! Avoid the hassle or potential of late or lost mail due to unexpected delivery issues.
Convenient: Receive timely notifications when your eBill is ready.
Environmentally friendly: Minimise waste and reduce your carbon footprint today!
Rewarding: Browse the latest offers, promotions and energy saving tips.

Paying for your first bill

There are many ways for you to pay your bill. However, Autopay is the most convenient payment method.

Benefits:

Avoid late payment charges and manual transactions through automatic bill payments.
Apply for free, value-added payment services such as Payment alert and eReceipt.

Deposit

When opening a new electricity account, you are required to pay a deposit. This deposit is used to offset any potential charges that may arise. When the account is closed, the deposit will be refunded to you via your selected refund method after deducting the final bill electricity charges.

Deposit amount

Your deposit amount is generally based on the highest expected charge over a 60-day period. If this estimated amount is less than the minimum required deposit, which is determined by your meter loading and trade category, the minimum deposit will apply. In addition, we may request a higher deposit amount on a case-by-case basis.

Deposit collection

Once we approve your electricity or name transfer application, we will collect your security deposit within 1 week. From time to time, we will review the amount and may collect additional deposits if your actual usage is higher than expected.

Under exceptional circumstances, we may accept a bank guarantee (PDF) in lieu of a cash deposit from an institution we recognise and approve. We may also revise the guarantee amount from time to time.

More information

Please refer to our Supply Rules (PDF) for the relevant terms and conditions.

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