Log in to online account

For current online account customers, learn how to log in, and what to do if you encounter login errors.

How to log in to your online account

You should first follow the screen's instructions and set up your online account. If you have an existing online account, you can log in to the CLP Power Mobile App or website.

      Apple iOS & Website user


        Android user

  1. Visit the Login page. Click “Use Login ID & Password
  2. Input your Account number / Login name and Password to log in your online account.

Log in problems

If you encounter problems when you enter your...

Hong Kong ID (HKID)

  • Ensure that you have included all the letters and numbers, but not the brackets (e.g. A1234567).
  • If your HKID has not been verified by CLP, please submit a copy of your HKID to us. 


Ensure that you have entered the same name as your electricity account’s registered customer name. 

If you need help, please submit an eForm. Select "CLP App, Online Service and eBill" on the eForm. Or, you may call our customer service hotline.

Back to top