Log in to CLP One Profile

Learn how to log in to your CLP One account and resolve various login issues.

How to log in to your CLP One Profile

Tip:

If you already have a CLP One Profile (or have previously created a CLP online account), please use your original login method to sign in.

Choose your login method:

Step 1

Click "Profile" in the top left corner

Step 2

Click "App Settings"

Step 3

Turn on "Biometric"

Step 4

Read and agree to the Terms & Conditions

Use OTP without remembering complex passwords for a more convenient login process. Customers will receive a unique verification code via SMS or email to easily access their account. With biometric login enabled, you can securely log in with just a touch or glance, quick and convenient.

Note:

For further details, please refer to the guide on Passwordless Login.

Step 1

On the login page, select "Mobile Number" or "Email Address" that you'd like to receive the OTP

Step 2

Enter the mobile number or email address

Step 3

Enter the received OTP and click "Verify One-Time Password (OTP)" button to log in and redirect to homepage

Residential
Business

Login ID and Password login is only available for existing users. Starting from September, CLP will adopt "password-free login" to replace the old login methods. If you continue to log in using email or mobile number, please create a new password or use the one-time password (OTP) login method.

Note:

For further details, please refer to the guide on Passwordless Login.

Step 1

Click “Login ID and Password”

Step 2

Choose to use an “email address” or “mobile number” as your future login method.

Step 3

Tick the box of “Stay logged in”, Input your “Mobile number” and Click “Send OTP”

Step 4

Input the OTP and Click “Verify”

Step 5

You can use mobile number to login from now on. Click “Next” to exit.

Step 1

On the login page, click the "Business" tab at the top

Step 2

Click the "Login" button

Step 3

Input your CLP account number or login name along with your password to sign in

You can use "iAM Smart" to log into your CLP One Profile and allow "iAM Smart" to use your bills as address proof when applying for online services through "iAM Smart".

Note:

For further details, please refer to the guide on iAM Smart.

Step 1

After login, click "Profile" in the top left corner

Step 2

Select "Personal Information"

Step 3

Select "Third-Party Authentication"

Step 4

Enable "iAM Smart"

Step 5

It will redirect to the iAM Smart app, click the "Continue" button

Step 6

It will automatically redirect back to the CLP HK app, and the status will show as enabled. You can now use iAM Smart as your login method

Activate Your Account in 3 Steps
How to Activate CLP One Account Tutorial

Please note the login method update: starting from September, CLP will adopt "passwordless login" to replace the old login methods using username and password. If you continue to log in using email or mobile number, please update your email address or mobile phone number to receive a one-time password (OTP) for logins.

If you use "iAM Smart Login" or social media login, you can continue using these methods.

When selecting the account type during login in the CLP One App, opting for "Residential" tab enables you to access all electricity accounts linked to your name for all residential properties. For commercial accounts, please select the "Business" tab on the Login page to login or create commercial electricity accounts.

If the system indicates incomplete identity verification documents or if addresses are not fully visible under "My Services," we recommend following the system's instructions to complete the identity verification process. This will facilitate the full display of your account details.

iAM Smart

Set up your CLP One account

How to register your CLP One account with your mobile number or email address.

Log in See more See all Menu Home Search Did you mean Page Help and support Download our app Business objectives results found Accept and continue Start date End date Event type Enviroment related Preferred discipline First Preference Other Preference Project focus Project code Internship type Pages Helps and support Course duration Select course duration Course type for Filter By Clear all Showing {0} of {1} results Sort by Earliest start date Oldest start date Internship start date Internship end date Please stay tuned for upcoming openings. Calculate Key in the figures and press calculate button Total Carbon emission(kg/CO Approx. number of trees planted Electricity consumption（units） Bill Calculator Billing Start Date Billing End Date Tariff Type Consumption Unit(kWh) Number of Billing Days The earliest date you can select is the 1st day of previous calendar year. Residential Tariff Concessionary Tariff for the Elderly Calculation Details Notes: Charge (HK$) Details Consumption Period Rate (HK$) Large Power Tariff Large Power Tariff with High Voltage Super Demand High Load Factor Rider Discount Yes No On-Peak Period Unit (kWh) Off-Peak Period Unit (kWh) On-Peak Maximum Demand (kVA) Off-Peak Maximum Demand (kVA) Please select date Please input Consumption Unit This bill calculator is meant to calculate electricity charges for previous and current years only. The bill calculator can only calculate the budget electricity bill for up to 90 days. Start Date cannot be later than End Date. Please select Tariff Type Please select High Load Factor Please input On-Peak Period Unit (kWh) Please input Off-Peak Period Unit (kWh) Please input On-Peak Maximum Demand (kVA) Please input Off-Pear Maximum Demand (kVA) On or off peak demand, whichever is higher, should not less than 35,000 kVA This topic is related to Customer Service centre Note Tip View All 10 sec video As a , I want to Residential customer Business customer No data District Sub-district Recalculate Please input Number of Billing Days Consumption Unit kVA kWh Energy charge Energy saving rebate Fuel cost adjustment Concessionary tariff Rent & rates special rebate Total amount Energy charge on peak Energy charge off peak Demand charge on peak Demand charge off peak 2022 Special rebate 2023 Special energy saving rebate Special fuel rebate Billing demand shortfall High load factor rider discount Search Help and Support Latest update Customer Service Hotlines Year Month January February March April May June July August September October November December Download Link copied results Sorry, something went wrong. We can't get that information right now. Please try again later. Feedback How would you rate the overall website experience today? Please tell us more(optional) Leave us your comments (optional) Submit Bill Calculator EV Tariff EV Residential Time of Use Tariff The earliest date you can select is {0}. The earliest date you can select is the 1st day of previous calendar year. help-support Apply Sorting Most Recent Most Relevant Type Files Webpages Section Business Residential eMobility Community Environment Education & development Help & support Filters Filtering All Pages All Types

Log in to CLP One Profile

How to log in to your CLP One Profile

Biometric Authentication Setup Steps

Step 1

Step 2

Step 3

Step 4

Passwordless Login Steps

Step 1

Step 2

Step 3

Switch to Passwordless Login

Step 1

Step 2

Step 3

Step 4

Step 5

Step 1

Step 2

Step 3

iAM Smart Login Steps

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Can I still use my old login method for my CLP One Profile?

I am a shop owner and also the registered electricity account holder for the residential property. After logging into the CLP One Account, why can I only view the address of the residential property and not the commercial shop address?

After I log in, why are some of my electricity account addresses not fully displayed? How can I view the complete address?

Related Links

iAM Smart

Set up your CLP One account