Report a Power Outage, General Enquiries, Service Feedback or Complaints
At CLP, we are committed to putting our customers first by providing safe, reliable and quality electricity services. This form can be used to report a power outage, make a general service enquiry, or submit feedback or complaints regarding our customer service or electricity supply services.
We will handle your case as promptly as possible and ensure that your enquiry, feedback or complaint is properly addressed.
Tip:
This form is not for electricity account applications or account termination requests. If you would like to apply for electricity supply, transfer account ownership, or terminate your account, please log in to your account.
You can report power outages or emergency incidents by calling our 24-hour Emergency Service Hotline 2728 8333. For a quicker response, residents of public housing estates are advised to call the Housing Department's Hotline 2761 5555.
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