> Low carbon living > Paperless Love

Saving a single sheet of paper is a small commitment to the nature — creating moreroom for life to thrive.​

Power Kid and eBill Mui Mui have always believed that meaningful change starts with thesimple decisions we make daily. Snowy the rabbit, Romer the frog, and Lily the bird findsafety and comfort in this green sanctuary they call home. Every choice to go paperlessbrings us closer to protecting their habitat.​

Join us by signing up for eBills and show your Paperless Love. ​

Gentle, thoughtful and always attentive, eBill Mui Mui cares deeply about nature and believes that small everyday choices can lead to meaningful change. ​

She is here to make receiving bills simple and stress‑free — no mailbox checks, no worries about late payments, and no misplaced bills, all in a clear, paper‑free view on screen. ​

Lately, eBill Mui Mui has been out and about with her little bag, sharing the benefits of eBill and handy tips with more people. She hopes to invite everyone to take action together!

Snowy loves nothing more than pushing his limits,breaking records, and steadily moving closer tohis dreams.​

Yet, as landfills continue to expand, the spacesavailable for him to run and practice is shrinkingmore and more...​

By switching to eBills, we can slow down thelandfill saturation, protect more natural habitats, and let Snowy and his friends continue to livefreely in wide open space. 

Quiet and introverted, Romer prefers to dive intothe pond and spend time in peaceful reflection,enjoying moments in his own space. ​

Unfortunately, wastewater discharged fromupstream paper mills has gradually polluted thewater, taking away the clear and comfortablehabitat he once had.​

By switching to eBills, we can reduce theindustrial wastewater from paper production, restore the purity of natural water sources, and allow Romer to return to a safe and quiet habitat. 

Lily, a gentle and attentive little bird, embodiesmaternal care, always watching over those aroundher to ensure they have enough to eat and staywarm.​

However, as she gets ready to start her own family,she sadly notices that the forests ideal for nestingare steadily vanishing.​

By adopting electronic billing, we can contribute toreducing global deforestation, helping forestsrecover so that Lily can securely build her nest.

 

Q&A

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What if I need a paper bill as address proof?

Some banks already accept eBill as address proof. Government departments also accept our eBill as proof of address through the iAM Smart platform. For details, please click here.

You can download your eBill anytime, anywhere. Avoid the hassle or potential of late or lost mail due to unexpected delivery issues.

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I’m afraid I might forget to settle my payments without a paper bill.

Once you apply for an eBill, you will receive eBill notifications from clpebill@mail.clp.com.hk every time a new bill is issued for your account.

You can also download and active the ‘Payment Alert’ on your CLP App. Payment alerts remind you to make your payment two days prior to your due date. For more information, please click here. 

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Will eBill put my personal data at risk?

Sensitive information on eBill, such as customers’ names and addresses, are partially obscured to ensure data security. Customers also undergo identity verification to download copies of their eBill from the CLP website or the CLP App.

Take the first steps and help save the environment with eBill Mui Mui.

Signing up for eBills is really easy.

CLP Power Mobile App

  1. Log in to the CLP Power Mobile App.

  2. Tap 'Profile'.

  3. Tap 'Subscribe / edit eBill notification'.

eForm

  1. Fill our eForm.

  2. Submit your application.

Phone

Please call our customer service hotline. 

Please have your electricity account number ready when you call.

Customer Service Centres

Apply at any of our Customer Service Centres. 

 

Signing up for eBills is really easy!

Enjoy extra benefits while saving the environment

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quick
prize

From 28 October 2026, new CLP residential customers* who use eServices will have the chance to receive limited-edition CLP ePay Jai and eBill Mui Mui blind box figures. Each blind box contains one of four unique designs, distributed randomly. The offer is available on a first-come, first-served basis while stocks last.

Enjoy the convenience of eServices today. Manage your account anytime, receive eBills, and make online payments with ease. Take the first step towards a smarter digital lifestyle and bring home adorable ePay Jai and eBill Mui Mui collectibles.

*Selected new CLP residential customers whose electricity supply starts on or after 28 October 2026, or who apply for electricity service on or after that date

“CLP ePay Jai & eBill Mui Mui Blind Box Figure” in Four Unique Designs

How do I get the blind boxes?

✨ Sign up for designated eServices and share your activity on social media to receive up to four blind boxes.

From 28 October 2026, you can receive one blind box for each designated eService you use. The more eServices you use, the more rewards you can earn.

✅ Create a CLP One account using your email address (View Tutorial)

✅ Sign up for eBills  (View Tutorial)

✅ Make your first e-payment to settle your electricity bill (View Tutorial)

After completing the designated eServices, submit your information through the link for the campaign registration form in the CLP Welcome Guide email series. Once your eligibility has been verified, you will receive a confirmation email and you can claim a limited-edition CLP ePay Jai and eBill Mui Mui blind box figure at a CLP Customer Service Centre by following the instructions provided.

🎉Bonus Reward: After successfully claiming a blind box, share a photo of your ePay Jai or eBill Mui Mui figure on social media (Facebook / Instagram / Threads), include the hashtag #CLP or #中電, and set your post to public. You will then receive one additional blind box.

This promotion is subject to terms and conditions.

FAQ

Customers are eligible to take part in the promotion if their electricity supply starts on or after 28 October 2026, or if they apply for electricity service on or after that date. Customers must also provide a valid email address and consent to receive CLP promotional communications including the CLP Welcome Guide# email series.

#Eligible customers will usually receive the CLP Welcome Guide email series within three days of the electricity supply start date or the electricity service application date.

The CLP Welcome Guide email series is sent only to eligible customers. Eligible customers will usually receive the CLP Welcome Guide email series within three days of the electricity supply start date or the electricity service application date. If you have not received it, please check your junk and spam folders and make sure the email address provided in your application is correct.

The campaign promotional banner and the link to the registration form are only displayed to customers who have consented to receive CLP promotional communications. If you did not provide a valid email address or did not consent to receive promotional communications, you will not be able to view the promotional banner or the registration form link.

In those circumstances, you may provide your email addresses by logging into CLP One account and change your promotional communication preferences by phoning the CLP Customer Service Hotline.

You will receive one blind box for each of the following eServices you use after you submit your information through the link for the campaign registration form in the CLP Welcome Guide email series and your submission has been verified:

  • Create a CLP One account: One blind box
  • Register for eBills: One blind box
  • Make your first e-payment to settle your electricity bill: One blind box

After successfully claiming a blind box, share a photo of your ePay Jai or eBill Mui Mui figure on social media (Facebook / Instagram / Threads), include the hashtag #CLP or #中電, and set your post to Public. You will then receive one additional blind box.

So, if you use all the designated eServices and complete the social media sharing task, you will receive four blind boxes.

After your eligibility is confirmed, CLP will send you notification by email in early January 2027. Blind box designs will be distributed at random, and customers cannot choose a specific design. Blind boxes are available in limited quantities and will be distributed on a first-come, first-served basis while stocks last.

You can choose your collection date and your preferred CLP Customer Service Centre when you complete your campaign registration form. Once you receive your redemption notification, follow the instructions to collect your blind box figure. If you cannot make it on your selected date, we cannot guarantee collection on another date or at another location.

Sign up for eBill 

Keep trees in forests, show the Paperless Love!

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