Our service commitment

We are committed to delivering safe and reliable electricity at a reasonable cost. Find out how we continuously improve our service standards.

Performance standards

We strive to provide our customers with safe, reliable and quality service. Please refer to the table below for our 2025 targets and 2024 performance:

Reliability of electricity supply

>99.99%

Notify customers 3 working days in advance of planned outage

>99%

Average arrival time for loss of supply inspection

<28 minutes#

Average supply restoration time after fault outage

< 2 hours#

Provide appointments for installation inspections within 3 working days

96.50%

Carry out site investigation on consumption enquiries within 3 working days

98%

Keep appointments to visit customers for supply applications within a 1.5-hour time slot

99.8%

Connect and supply electricity within the same day after satisfactory installation inspection

99.98%

Reconnect supply within the same day of payment of outstanding charges

95%

Answer Emergency Service Hotline by Customer Service Officer within 20 seconds (effective in 2022)

90% of answering time

Answer Enquires Hotline by Customer Service Officer within 20 seconds (effective in 2022)

80% of answering time

Average queuing time for customer service enquiries at Customer Service Centres

Within 3.5 minutes

# Excluding incidents occurred during major events which are specified in the Scheme of Control Agreement.

Customer and community engagement

CLP Customer Consultative Group (CCG)
CLP Local Customer Advisory Committees (LCAC)

About the CCG

We understand the importance of listening to our customers and believe that customers can help us assess quality of our service. In 1992, we formed the CLP Customer Consultative Group (CCG) with the support from Consumer Council. Members of CCG represent a wide spectrum of customers. The number of members has increased from 5 to 15 over the years, to reflect an ever-growing customer base and service variety.

Purpose

To enhance relationship between CLP and its customers
To improve customer services, ensuring that interests of all customers are considered
To properly deal with customer complaints

Role

Exchange ideas and information to ensure interests of residential and business customers are considered and make recommendations where appropriate
Examine customer complaints and consider ways and means to reduce incidence of the complaints
Monitor the application of the Supply Rules and make proposals for amendments where appropriate
Encourage better communication with customers through discussions with appropriate interested groups, with a view to bringing together different points of views

“The Customer Consultative Group (CCG) has come a long way since its inception in 1992 as a consultative and advisory body in furtherance of the relationship between CLP and its customers.

Thanks to the incredible contributions and efforts of the chairpersons and members over the years, CCG has become a strong force working hand in hand with CLP to provide customers with the best quality service and value with a view to enhancing both productivity and efficiency for the benefit of customers.

With a distinguished record of services achieved over the last three decades and the continued support and professional advices from members of CCG in the years ahead, I am confident that CLP will continue to go from good to great in delivering world-class reliability, environmental performance and service excellence to customers and the community at large.”

Dr. Johnnie Chan, SBS, JP Chairman, CLP Customer Consultative Group

CCG Members (2025-2027)
**Listed in alphabetical order of surname*

CCG Honorary Advisors (2025-2027)

About the LCAC

14 Local Customer Advisory Committees (LCACs) were formed in 1994 to strengthen customer communication. The committees consist of representatives from different customer segments, such as:

Management professionals;
Resident association members;
Small and Medium Enterprises (SMEs) business owners;
Community leaders; and
Rural committee members.

We have built a trusting relationship with each LCAC over the years. Our members’ timely feedback has helped us to resolve customer concerns.

Role of LCAC

To advise CLP on customer service issues in a distinctive and efficient manner;
To enhance communication between CLP and its customers;
To help promote service initiatives of CLP; and
To support CLP's participation in the local communities.

LCAC members (2025-2027)

Chairman

Mr Yu Hon Kwan, Randy, MH, JP, is the Chairman of CLP Islands LCAC and the Appointed Member of Islands District Council. He also serves the community via a number of public service positions, such as the member of District Fire Safety Committee (Islands District), Security Bureau’s Independent Police Complaints Council, Development Bureau’s Lantau Conservation Fund Advisory Committee and Home and Youth Affairs Bureau’s Community Investment and Inclusion Fund Committee. He is also the Chairman of both Hong Kong Islands District Association and Islands Community Foundation Association, and the Captain of Islands (Lantau) District Services & Community Care Team. Mr Yu was appointed Justice of the Peace in 2010, awarded a Medal of Honour in 2015, and appointed New Territories Justice of the Peace in 2020.

Mr Yu graduated from University of Reading with a BSc (Hons) in Quantity Surveying, he is a member of the Royal Institution of Chartered Surveyors. He was also a lecturer at universities in Hong Kong and the UK, teaching subjects in construction field. Mr Yu is currently the General Manager (Community Relations) at Henderson Land Development Company Limited.

Vice Chairman

Mr Hui Chun Lung, MH

Mr Wong Man Hon, MH

Member

Ms Chau Chuen Heung, SBS, MH, JP

Mr Cheung Tak Shing

Mr Chow Yuen Kuk, Jonathan

Mr Ho Chun Fai

Mr Ho Siu Kei

Ms Lau Suk Han, Rita

Ms Lee Kwai Chun, MH

Mr Luo Chenghuan, MH

Mr Ng Choi Wah, MH

Mr Ng Man Kit

Mr Pang Wah Kan, MH

Mr Tu Sik Man, Simon

Ms Wong Chau Ping, Joyce, MH

Mr Wong Hon Kuen

Honorary Member

Mr Kwong Kwok Wai, MH

Mr Lam Wai Keung, Daniel, SBS, JP

Hon Tang Ka Piu, Bill, BBS, JP

Mr Yung Chi Ming, SBS, MH

Chairman

Mr Ng Hoi Shan, Aaron, MH, is the Chairman of CLP Kowloon City LCAC and has been a member of the Committee since 2017. Mr Ng is the Managing Director of Tai Wo Motors Limited and holds a number of public service positions within the commercial and industrial sectors, including President of Hong Kong Kowloon City Industry and Commerce Association, Vice Chairman of Hong Kong Taxi Council, and Auditor of Hong Kong Taxi & PLB Association. He also serves as the Chairman of Kowloon City District Youth Community Building Committee, Chairman of Scout Association of Hong Kong New Territories Region and President of Fencing Association of Hong Kong, China.

Vice Chairman

Mr Ho Hin Ming, BBS, MH

Mr Kwan Ho Yeung, Roger

Member

Ms Ching Ngon Lai

Ms Fung Mo Kwan

Ms Justina Ho

Ms Lam Suk Fong, Jennifer

Mr Lee Chiu Yu

Ir Sr Lee Man Kwong, Jonathan

Mr Lio Weng Tong

Ms Man Sze Wing, Jessica, MH

Dr Rizwan Ullah, MH, JP

Mr Spencer Kwan

Mr Tang Kwok Wah

Honorary Member

Mr Chai Kwong Wah, Peter, MH

Mr Mak Hon Kai, BH, MH

Ms Siu Yuen Sheung, BBS, JP

Hon Yang Wing Kit

Mr Admond Yue

Chairman

Ms Tam Wai Chun, BBS, MH, is the Chairman of CLP Kwai Tsing LCAC and has joined the Committee since 2011. Ms Tam is also the Chairman of the Union of Women (Cheung On) and member of Tsing Yi North East Area Committee.

Ms TAM is awarded BBS and MH in recognition of her long and meritorious community service in Kwai Tsing District, she has made significant contributions to the development of the District over the years.

Vice Chairman

Ms Lam Chui Ling, Nancy, MH, JP

Mr Li Wing Kuen, Simon

Member

Mr Chan Chi Wing, MH

Ms Chan Oi Yi, Miranda

Mr Cheung Yam Lung, MH

Mr Chung Wai Ming, William

Mr Chow Kim Ho

Hon Kwok Fu Yung, MH

Dr Lam Lik Shan, Lesly

Ms Lau Chi Wan, Vanessa

Mr Lau Hing Wah, James, BBS, MH, JP

Ms Lau Mei Lo

Ms Zhang Yingsi, Tiffany

Honorary Member

Mr Lee Chi Keung, Alan, MH

Ms Poon Siu Ping, Nancy, MH

Mr Tang Kwok Kong, BBS, MH, JP

Chairman

Mr Yip Hing Kwok, Wilson, BBS, MH, JP, is the Chairman of CLP Kwun Tong LCAC and has been a member of the Committee since 2001. Mr Yip is the Chairman of the Amoy Gardens Owners Committee (Phase II). He also holds a number of public service positions, such as Chairman of Kwun Tong West Area Committee, Chairman of 1070th East Kowloon Group of the Scout Association of Hong Kong, Member of Kwun Tong District Advisory Committee of The Urban Renewal Authority and Member of Good Wise Hong Kong Steering Committee.

Vice Chairman

Mr Lai Wing Chun, MH

Mr Lui Tung Hai, MH

Member

Mr Chan Wah Yu, Nelson, MH, JP

Mr Chan Yiu Hung, Jimmy, MH

Mr Cheung Yiu Pan

Mr Choi Chi Leung, Dickson

Mr Chong Yue Kwan, Jerry

Ms Elaine Ng

Mr Kan Ming Tung

Ms Lee Shuk Woon, Sophia, MH

Mr Raphael Poon

Mr Terence Cham

Mr Wong Chun Ping, BBS, MH, JP

Ms Yu Juliana

Honorary Member

Ms Leung Fu Wing, BBS, MH

Chairman

Mr Lee Koon Hung, MH, JP, is the Chairman of CLP North LCAC and has been a member of committee since 2013. Mr Lee is the Chairman of Sha Tau Kok Rural Committee and the Indigenous Inhabitant Representative of Sha Tau Kok Wu Kau Tang. He is the member of North District Council as well as an Ex Officio Executive Councillor of Heung Yee Kuk New Territories.

Vice Chairman

Mr Wan Wo Fai, MH

Mr Yip Yik Shing, Alex, MH

Member

Ms Chan Yuet Ming, MH

Mr Chu Wai Lam

Mr Hau Chi Keung

Ir Dr Ho Kwok Kei

Mr Kai Fung Sze

Mr Lai Sum

Mr Lee Pui Ah

Mr Li Kwong Ming

Mr Liu Yu Hin, Henry, MH

Mr Lakhvinder Singh

Mr Pun Hau Man, MH

Hon Yiu Ming, MH

Honorary Member

Mr Li Kwok Fung

Mr So Sai Chi, SBS, MH

Chairman

Mr Lau Wai Cheung, Peter, MH, is the Chairman of CLP Sai Kung LCAC and has been a member of the Committee since 2005. Mr Lau is the Adviser of Hang Hau Rural Committee, Permanent Adviser of Heung Yee Kuk New Territories and Chairman of Sai Kung Area Committee. Mr Lau holds a number of public service positions, such as Consultant of Honorary Presidents' Association of Fire Safety Ambassador, Vice Chairman of Sai Kung District Sports Association and Member of Incorporated Management Committee of Cheng Chek Chee Secondary School.

Vice Chairman

Mr Chan Kuen Kwan, MH

Mr Yau Siu Hung, Kelvin, MH

Member

Mr Chan Chi Ho, Victor

Mr Cheng King Man

Mr Cheung To Shing

Mr Lai Chun Wing, Alan

Mr Lau Kai Hong, MH

Mr Leung Chi Kong

Ms Leung Fung Yu, MH

Mr Li Ka Leung, MH

Prof Tim Woo

Mr Wan Yuet Cheung, BBS, MH, JP

Mr Wong Wang To, MH

Mr Yau Ho Lun

Ir Dr Yiu H.L.

Honorary Member

Mr Lam Kin Lai, JP

Mr Li Yiu Ban, BBS, MH, JP

Chairman

Dr Chan Wai Kai, Benjamin, MH, is the Chairman of CLP Sha Tin LCAC and has been a member of Committee since 2017. Dr. Chan is the Chief Principal of Hong Kong Baptist University Affiliated School Wong Kam Fai Secondary and Primary School, he is currently the Member of University Grants Committee, Chairman of the Sha Tin Arts & Culture Promotion Committee, the Advisor of Council of the Hong Kong Chinese Orchestra, Board Chairman of the Hong Kong Schools Dance Association, Founding Member of the Hong Kong Direct Subsidy Scheme Schools Council, Fellow Member of the Hong Kong Institute of Directors.

Dr Chan was awarded MH in recognition of his community service in Sha Tin District, particularly his contributions to the promotion of arts and culture in the district.

Vice Chairman

Mr Deng Kai Rong, BBS, MH, JP

Mr Leung Chun Pong, Maverick

Member

Mr Au Chi On, Paul

Ms Chan Man Kuen, MH

Mr Cheung Chi Yin

Mr Kan Yu Him, Ronald

Miss Law Yuen pui

Ms Lam Yuk Wah

Miss Lee Ching Yee, Janet, MH

Prof Li Wai Chi, Ada

Mr Tang Siu Fung, Calvin

Ms Tung Kin Lei

Mr Yau Yik Chung, Henry

Mr Wong Wai Yue, MH

Honorary Member

Mr Chan Kwok Tim, BBS, MH

Mrs Chan Lo Yin Bing, MH

Mr Chan Yip Man, Norman

Mr Cheung Ching To

Mr Ho Sau Mo, MH

Mr Lee Che Kee, MH

Mr Leung Chi Kin, MH

Chairman

Dr Wong Chung Leung, MH, JP, is the Chairman of CLP Sham Shui Po LCAC and has been a member of the Committee since 2011. In addition, he is also the Member of Sham Shui Po District Council. Dr Wong is the Principal of Heung To Middle School, Chairman of Sham Shui Po School Liaison Committee, Former Chairman of Kowloon Region School Heads Association. He held a number of public service positions, such as Election Committee Member of The Fourth Sector, Member of Commission on Youth and Chairman of Committee on Personal, Social & Humanities Education, Curriculum Development Council of Education Bureau.

Vice Chairman

Ms Mimi Kwok

Mr Lam Ka Fai, BBS, JP

Member

Mr Chan Wai Ming, BBS, MH, JP

Hon Chan Wing Yan, Joephy

Mr Choy Sai Hung, MH

Ir Prof Chung Shu Hung, Henry

Mr Leung Kui Hoi, BBS, MH

Mr Leung Ping Kin, Jeff

Mr Lo Chi Chiu, Jason

Mr Lo Chi Kwong, Gary

Dr Pong Chiu Fai, MH

Mr Wan Kwok Hung, Joseph, MH

Mr Wong ChunHung, Hanson

Mr Yeung Kwong Yuen, Edward

Honorary Member

Mr Wong Kuen Wai, William, BBS, MH

Chairman

Mr Chan Siu Kuen, MH, JP, is the Chairman of CLP Tai Po LCAC. Mr Chan is also the member of Tai Po District Council, the First Vice Chairman of Tai Po Rural Committee, Committee Member of Heung Yee Kuk New Territories and Indigenous Inhabitant Representative of Ha Wong Yi Au Village.

Vice Chairman

Mr Choi Kam Kong, MH

Mr Mak Shing Ho, Gary

Member

Mr Chan Cho Leung, MH, JP

Mr Cheng Lun Kwong

Mr Cheung Yuk Man, Lucas

Ir Chung Kwok Fai, Edwin

Prof Hon Fan Hoi Kit, MH, JP

Mr Lam B

Mr Lau Man Kit, Manley, MH

Ms Li Chui Kuen

Mr Lo Hiu Fung, MH

Mr Lok Kwei Sang

Ms Wong Yan Yan, Jannie

Mr Wu Cheuk Him

Mr Yip Yick Siu

Mr Yu Chi Wing, MH

Honorary Member

Mr Chu King Yuen, SBS, MH, JP

Mr Chung Yick Ming

Mr Ho Tai Wai, David, MH

Mr Li Kwok Ying, Kevin, BBS, MH, JP

Mr Man Chen Fai, BBS, MH

Mr Wan Koon Sun, MH

Chairman

Mr Chan Sung Ip, BBS, MH, is the Chairman of CLP Tsuen Wan LCAC, Chairman of Ma Wan Rural Committee, Ex officio member of Tsuen Wan District Council and Chairman of its Traffic and Transport Committee, Member of Ma Wan Park Advisory Committee and Member of Ma Wan Care Teams (Tsuen Wan).

Vice Chairman

Mr Lo Siu Kit, Peter, MH, JP

Mr Koo Yeung Pong, MH

Member

Mr Chan Shing Chi

Ms Chan Shun Shun

Mr Chan Sung Ip, BBS, MH

Ms Choy Lan See, Nerissa

Mr Fung Cheuk Nang, Clement, MH

Mr Ho Yee Keung, Jesse

Mr Lee Chi Fung, Adam

Ms Tang Pui Shan

Mr Pang Che Chung, Kenneth

Ms Wong Shuk Fan, Luparker

Mr Wong Siu Wa

Mr Wong Wai Kit, MH

Honorary Member

Hon Chan Han Pan, Ben, BBS, JP

Mr Chan Wai Ming, David, MH, JP

Ms Lee Kit Ming, MH

Mr Moses Lee

Chairman

Ms IP Shun Hing, SBS, MH, JP, is the Chairperson of CLP Tuen Mun LCAC, Chairperson of Hong Kong Women’s Federation, Chairperson of Tuen Mun Women’s Federation, Permanent Honorary President of Hong Kong Women’s Federation Representatives Association, Vice President of New Territories Association of Societies, Member of the Elderly Commission, and Member of Yan Oi Tong Advisory Board.

Vice Chairman

Mr Mo Shing Fung

Mr Cheung Kin Sun, Jackson

Member

Mr Chan Sau Lun

Mr Cheng Yin Kwan, Andy

Mr Cheung Kin Sun

Mr Kam Man Fung

Mr Lai Po Wing, Danny

Mr Lam Chun Chuen, Moti

Mr Lau San Chak, Owen

Mr Lei Siu Wing

Mr Leung Cheuk Yin

Mr Mo Shing Fung

Dr Siu Pui Yee, Chloe

Mr Tsang Hing Chung

Mr Tse Tung Hoi

Mr Tse Wing Hang

Mr Yu Tai Wai, MH

Honorary Member

Mr Chan Yuen Wah, Alexander, BBS, JP

Mr Chow Kam Cheung, Simon, BBS, MH

Mr Lai Tsz Man, MH

Mr Lam Tak Leung, MH, JP

Ms Lee Ying, Robena, MH

Mr Mak Kam Wah

Mr So Shiu Shing, MH

Chairman

Mr Ma Chak Wa, Stephen, MH, CStJ, is the Chairman of CLP Wong Tai Sin LCAC, and has been a member of the Committee since 2017. Mr Ma has been the Chairman of Sik Sik Yuen since 2018, and he is currently the Vice-chairman of Sik Sik Yuen. He holds a number of public service positions, including Adviser of Rescue Service of Pok Oi Hospital, Member of Hospital Authority Kowloon Regional Advisory Committee, Member of Our Lady of Maryknoll Hospital Governing Committee, Director of Administration, The China Hong Kong Life Saving Society, Hong Kong Sheng Kung Hui Welfare Council Limited - Member of Wong Tai Sin District Health Centre Consultant Group, Board Member, Wong Tai Sin District Healthy and Safety City, Council Member of Hong Kong Red Cross and St. John Ambulance Association.

Vice Chairman

Ms Lui Kai Lin, Wendy, MH

Mr Yeung Nok Hin

Member

Mr Chan Chun Fat, Raymond

Mr Ho Hon Man, MH, JP

Mr Kwok Man kwan, MH

Ms Lau Yuen Yee, Janus

Mr Li Tak Hong, SBS, MH, JP

Mr Mok Chung Fai, Rex, BBS, MH, JP

Mr Mok Kin Wing, MH

Mr Wong Eric

Mr Yeung Chi Hung, MH

Ms Yeung Oi Chun, Gigi

Mr Yu Wai Chun

Mr Yuet Ngai Keung

Chairman

Mr Leung Wah Shing, BBS, JP, is the Chairman of CLP Yau Tsim Mong LCAC, the Chairman of Board of Directors of the Mong Kok Kai Fong Association, and the Chairman of the Mong Kok Kai Fong Association Chan Hing Social Service Center Management Committee, Honorary Life President of Mong Kok District Cultural, Recreational and Sports Association, Vice President of the Hong Kong Scouts Mongkok District, Group President of the 4th & 136th group of Hong Kong Scout Group Council, President of the Honorary Presidents Association of Yau Tsim Mong Fire Safety Ambassadors Management Committee, Member of the Yau Tsim Mong District Fire Prevention Committee, Vice Chairman of the Unified Association of Kowloon West, and Vice Chairman of the Supervisory Board of the Federation of Hong Kong Zhongshan Community Organization Limited.

He received the Chief Executive's Community Service Certificate in 2007, was appointed a Justice of the Peace by the Hong Kong Special Administrative Region Government in 2011, and was awarded the Bronze Bauhinia Star in 2018.

Vice Chairman

Hon Tang Ming Sum, Michelle

Mr Ting Tin Yau, Emmanuel, MH

Member

Ms Aruna Gurung

Hon Chan Chung Yee, Alan

Ms Cheung Yee May, Mimi, JP

Mr Chuck Tak Kong, Simon

Mr Chung Chak Fai

Hon Ip Ngo Tung, Chris, BBS, JP

Mr Lau Wing Kwai, Nixon

Mr Lee Wai Ming, Ken

Ms So Mei Tong, May

Ms Wong Shu Ming, MH, JP

Mr Wong Tsz Shing, Alex, MH

Ms Zheng Zhen, MH

Chairman

Mr Chan Kin Yip, BBS, MH, is the Chairman of CLP Yuen Long LCAC, and has been a member of the Committee since 2021. He is also the Chairman of District Fight Crime Committee (Yuen Long District) and Chairman of Federation of Hong Kong Agricultural Associations.

Mr CHAN is awarded BBS and MH in recognition of his long and meritorious community service in Yuen Long District, and significant contributions to the development of the Agriculture sector in Hong Kong over the years.

Vice Chairman

Mr Siu Long Ming, MH

Mr Leung Ming Kin

Member

Mr Cheung Wai Sum

Mr Chong Kin Shing, MH, JP

Mr Fong Chi Shing, Eric

Mr Lam Chung Yin, Angus

Ms Liu Siu Lin

Ms Ma Shuk Yin, MH

Mr Tang Cheuk Lun

Mr Tang Chung Wai

Mr Tang Ka Ho

Ms Wong Wai Ling

Mr Wong Wing Ho, Allan

Mr Wong Yuen Tai, MH

Mr Yiu Kwok Wai, MH

Honorary Member

Mr Fong Man Lee

Mr Leung Che Cheung, SBS, MH, JP

Mr Leung Fuk Yuen

Mr Man Luk Sing, MH

Mr Tai Yiu Wah Robert, BBS, MH, JP

Mr Tang Ka Leung, MH

Mr Tang Hing Ip, BBS

Ms Yau Tai Tai, BBS, MH

Our service commitment

Performance standards

Customer and community engagement

About the CCG

CCG Members (2025-2027) *Listed in alphabetical order of surname

CCG Honorary Advisors (2025-2027)

About the LCAC

Role of LCAC

LCAC members (2025-2027)

Islands LCAC

Kowloon City LCAC

Kwai Tsing LCAC

Kwun Tong LCAC

North District LCAC

Sai Kung LCAC

Sha Tin LCAC

Sham Shui Po LCAC

Tai Po LCAC

Tsuen Wan LCAC

Tuen Mun LCAC

Wong Tai Sin LCAC

Yau Tsim Mong LCAC

Yuen Long LCAC

CCG Members (2025-2027)
**Listed in alphabetical order of surname*